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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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My employer awarded me 2 days ago with a 3-day deadline project and has not returned with the said project or fee
I asked Frieda a lot of questions, and she can clarify every points in a short time clearly and nicely. I appreciate her support
Very good. Josie G. Handled my concern. I got nothing more to say. I suggest you remove the "at least 100 characters". Some people just need few words to express their good or bad experience. Some just need 1 word and that's it.
Assisted with best, Took only 3 sec to understand my need. And did the step in next 10 sec. Really appreciate Brian's help
M. Barry resolved quickly my problem and it was so nice to talk with himand so profesionnal, thank you.
The waiting time to connect to an agent was long, but the person I was connected to is very helpful and friendly.
Great support. Helpfull and patient
Thanks josie
One hundred characters is too much I dont haVe time
I came across this one employer who first awarded the job but deleted it later on, and I had a few queries regarding that. So I directly contacted the website and they redirected me to Agent Barry N. And He was amazingly helpful and quite courteous and polite. Im pretty sure other Agents are similar too. Big S/O to Agent Barry for helping me out and resolving the issue.
I had really bad experience with freelancer support until now. Barry changed my bad opinion.He helped me a lot, he understood me.
Kayla was very quick in assisting and resolving my concern. Good customer chat support representative.
I had paid too much money into my Freelancer account and could not work out how to get it back. I was also having problems with my milestone payments and had no idea how to go about sorting that out. I contacted support and this amazing lady, Freida S was able to solve all my issues with patience and kind support. I was freaking out and overwhelmed and she came to my rescue, thank you Frieda! Kind Regards, Michelle
Barry is good & his give me all information I need. Thanks for support Barry & freelancer. Looking forward to good engagement with freelancer.
Kayla B. Is so nice, She is really great. Sh help me a lot and did much more then expected. Thanks Kayla B. Again...
Barry did everything he could help me find out why my rating got changed when it submitted to freelancer after my contest ended. He was able to fix the problem. Barry is a Very nice and patient person
I want to thank Kayla B. For her patience in assisting me in my problem with one of my employer who after I have accepted his job order, failed to answer my messages to him. It is clear that he does not want to pursue with the project anymore. The result is Freelancer is collecting the amount of INR 2452. 98 as acceptance fees.and it showed in my Balances.
Kayla B. Said she sent an email to the said employer to cancel the job order so I will not be charged the said amount. Now we are waiting and hopefully will get a positive result on this matter
I am happy that Kayla B. Helped me!
I wanted to make a small change to a review. Freida solved it in less than 2 minutes. Thank you for your prompt attention to this!
Kimberly R. Is very help full person. Kimberly R. Is very help full person. Kimberly R. Is very help full person. Kimberly R. Is very help full person. Kimberly R. Is very help full person.
I'm freelancer translator and I'm looking for the translation job. I'll be glad to work with you. I translate into Armenian to English and vice-versa.
My problem was solved within 5 minutes, so I am mega satisfied. The contact person was mega helpful and kind...
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.