business logo of Freelancer

FreelancerReviews 19,955

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Greece
1 review
0 helpful votes
Follow Lucy T.
Unfollow Lucy T.
Share Review
Report Review

My employer awarded me 2 days ago with a 3-day deadline project and has not returned with the said project or fee

Date of experience: July 10, 2018
Germany
1 review
1 helpful vote
Follow navaporn t.
Unfollow navaporn t.
Share Review
Report Review

Very Helpful!
July 10, 2018

I asked Frieda a lot of questions, and she can clarify every points in a short time clearly and nicely. I appreciate her support

Date of experience: July 10, 2018
Philippines
1 review
0 helpful votes
Follow Jhoemar M.
Unfollow Jhoemar M.
Share Review
Report Review

LOGO
July 10, 2018

Very good. Josie G. Handled my concern. I got nothing more to say. I suggest you remove the "at least 100 characters". Some people just need few words to express their good or bad experience. Some just need 1 word and that's it.

Date of experience: July 10, 2018
Bangladesh
1 review
1 helpful vote
Follow Mathena m.
Unfollow Mathena m.
Share Review
Report Review

Brian was Very helpful
July 10, 2018

Assisted with best, Took only 3 sec to understand my need. And did the step in next 10 sec. Really appreciate Brian's help

Date of experience: July 10, 2018
Tunisia
1 review
1 helpful vote
Follow Mohamed A.
Unfollow Mohamed A.
Share Review
Report Review

Perfect Service
July 10, 2018

M. Barry resolved quickly my problem and it was so nice to talk with himand so profesionnal, thank you.

Date of experience: July 9, 2018
Bangladesh
1 review
0 helpful votes
Follow Alavi C.
Unfollow Alavi C.
Share Review
Report Review

Great experience.
July 10, 2018

The waiting time to connect to an agent was long, but the person I was connected to is very helpful and friendly.

Date of experience: July 9, 2018
Saudi Arabia
1 review
0 helpful votes
Follow ahmed b.
Unfollow ahmed b.
Share Review
Report Review

Very helpfull
July 10, 2018

Great support. Helpfull and patient
Thanks josie

One hundred characters is too much I dont haVe time

Date of experience: July 9, 2018
Pakistan
1 review
0 helpful votes
Follow Areeba A.
Unfollow Areeba A.
Share Review
Report Review

I came across this one employer who first awarded the job but deleted it later on, and I had a few queries regarding that. So I directly contacted the website and they redirected me to Agent Barry N. And He was amazingly helpful and quite courteous and polite. Im pretty sure other Agents are similar too. Big S/O to Agent Barry for helping me out and resolving the issue.

Date of experience: July 9, 2018
Romania
1 review
0 helpful votes
Follow Szabolcs D.
Unfollow Szabolcs D.
Share Review
Report Review

I had really bad experience with freelancer support until now. Barry changed my bad opinion.He helped me a lot, he understood me.

Date of experience: July 9, 2018
Philippines
1 review
0 helpful votes
Follow Dahlia C.
Unfollow Dahlia C.
Share Review
Report Review

NDA queiry
July 10, 2018

Kayla was very quick in assisting and resolving my concern. Good customer chat support representative.

Date of experience: July 9, 2018
Australia
1 review
0 helpful votes
Follow Michelle V.
Unfollow Michelle V.
Share Review
Report Review

Help with my account
July 10, 2018

I had paid too much money into my Freelancer account and could not work out how to get it back. I was also having problems with my milestone payments and had no idea how to go about sorting that out. I contacted support and this amazing lady, Freida S was able to solve all my issues with patience and kind support. I was freaking out and overwhelmed and she came to my rescue, thank you Frieda! Kind Regards, Michelle

Date of experience: July 9, 2018
India
1 review
0 helpful votes
Follow Mayur L.
Unfollow Mayur L.
Share Review
Report Review

www.nullplex.com
July 10, 2018

Barry is good & his give me all information I need. Thanks for support Barry & freelancer. Looking forward to good engagement with freelancer.

Date of experience: July 9, 2018
India
1 review
1 helpful vote
Follow Vitthal R.
Unfollow Vitthal R.
Share Review
Report Review

Refund Help
July 10, 2018

Kayla B. Is so nice, She is really great. Sh help me a lot and did much more then expected. Thanks Kayla B. Again...

Date of experience: July 9, 2018
Texas
1 review
0 helpful votes
Follow Nick K.
Unfollow Nick K.
Share Review
Report Review

Barry did everything he could help me find out why my rating got changed when it submitted to freelancer after my contest ended. He was able to fix the problem. Barry is a Very nice and patient person

Date of experience: July 9, 2018
Philippines
1 review
0 helpful votes
Follow Emmanuel D.
Unfollow Emmanuel D.
Share Review
Report Review

Asking Help on my predicament
July 10, 2018

I want to thank Kayla B. For her patience in assisting me in my problem with one of my employer who after I have accepted his job order, failed to answer my messages to him. It is clear that he does not want to pursue with the project anymore. The result is Freelancer is collecting the amount of INR 2452. 98 as acceptance fees.and it showed in my Balances.
Kayla B. Said she sent an email to the said employer to cancel the job order so I will not be charged the said amount. Now we are waiting and hopefully will get a positive result on this matter

I am happy that Kayla B. Helped me!

Date of experience: July 9, 2018
Norway
1 review
0 helpful votes
Follow Maria G.
Unfollow Maria G.
Share Review
Report Review

Swift action taken
July 10, 2018

I wanted to make a small change to a review. Freida solved it in less than 2 minutes. Thank you for your prompt attention to this!

Date of experience: July 9, 2018
Malaysia
1 review
0 helpful votes
Follow Faysal A.
Unfollow Faysal A.
Share Review
Report Review

Kimberly R. Is very help full
July 9, 2018

Kimberly R. Is very help full person. Kimberly R. Is very help full person. Kimberly R. Is very help full person. Kimberly R. Is very help full person. Kimberly R. Is very help full person.

Date of experience: July 8, 2018
Armenia
1 review
1 helpful vote
Follow Tazagyul G.
Unfollow Tazagyul G.
Share Review
Report Review

Freelancer translator
July 9, 2018

I'm freelancer translator and I'm looking for the translation job. I'll be glad to work with you. I translate into Armenian to English and vice-versa.

Date of experience: July 8, 2018
Philippines
1 review
1 helpful vote
Follow Angelo T.
Unfollow Angelo T.
Share Review
Report Review

Stephanie was helpful and very efficient. Keep up the great work. The company must be very lucky to have her. Please hire someone as great as her.

Date of experience: July 8, 2018
Poland
1 review
0 helpful votes
Follow Ana C.
Unfollow Ana C.
Share Review
Report Review

Amazing service
July 9, 2018

My problem was solved within 5 minutes, so I am mega satisfied. The contact person was mega helpful and kind...

Date of experience: July 8, 2018