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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Freelancer Support
July 14, 2018

It was great talking with Brian, was very helpful and did what i needed.
Great Support and nice talking with you.
Thank you so much.

Date of experience: July 12, 2018
India
1 review
0 helpful votes
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Katie helped me sort out the wierdest ever problem encountered. Thanks for the support Katie. All the best

Date of experience: July 12, 2018
AE
1 review
0 helpful votes
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Brian - Awesome Support
July 14, 2018

Thanks Brian, for helping me solve my payment issues.

Your prompt and above all proactive approach and dealings is much appreciated!

Thanks a million

Date of experience: July 12, 2018
India
1 review
0 helpful votes
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Awesome Professional.
July 14, 2018

He understood me and solved my issues, I will give him 5 stars, Thanks dear for your all support, I wish you good luck.

Date of experience: July 12, 2018
Nigeria
1 review
0 helpful votes
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Good
July 14, 2018

Kimberly R. Was quite patient and able to solve my issues without stress. It has made me want to work with this app despite my initial uninterest.

Date of experience: July 12, 2018
Philippines
1 review
0 helpful votes
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Fast and good service
July 14, 2018

The chat with eric was good... he is able to solve my problem in a professional way. All was good and will wait for my hirer to reply.

Date of experience: July 11, 2018
Texas
1 review
0 helpful votes
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Customer Service with Eric
July 14, 2018

I made contact with a great and thoughtful representative named Eric. He really helped me solve the problem I was having with my contest.

Date of experience: July 11, 2018
GB
1 review
0 helpful votes
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Extremely helpful
July 14, 2018

I received an email about a payment that was taken out of my account that I did not understand. Kayla B was friendly and extremely helpful, sorting the issue out for me within a few minutes.

Date of experience: July 11, 2018
Iraq
1 review
0 helpful votes
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Amazing efforts
July 14, 2018

I talked to barry, about payment issue and he was very effective and especially when I told him that my project is very time sensitive and helped me with eveyway he was able to; thank you so much Barry for your help and support

Date of experience: July 11, 2018
Philippines
1 review
0 helpful votes
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Great and easy to talk to!
July 14, 2018

Kayla B. Is great and know what to answer once you have question on her. Best support from freelancer that I encounter as of now. Thanks Kayla!

Date of experience: July 11, 2018
Connecticut
1 review
0 helpful votes
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Josie saved the day
July 14, 2018

Freelancer's live chat rep, Josie, helped me where neither my support concierge nor raising a ticket had.

Date of experience: July 11, 2018
GB
1 review
0 helpful votes
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GREAT
July 14, 2018

JOSIE G WAS VERY HELPFUL AND TOOK TIME TO UNDERSTAND THE ISSUE. JOSIE UNDERSTOOD THE IMPORTANCE OF SAFEGUARDING EMPLOYERS SO THEY CONTINUE TO DO BUSINERSS ON FREELANCER. EXCELLENT

Date of experience: July 11, 2018
BA
1 review
0 helpful votes
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Kayla B.
July 14, 2018

Your Agent was really professional and cleared up my problem within minutes, even with my unspecified details about my problem. All the best.

Date of experience: July 11, 2018
Washington
1 review
0 helpful votes
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Project Fraud
July 14, 2018

I was awarded a project that turned out to be fraudulent after I completed the work. Josie G was very helpful and was able to refund the freelancer fee for me.

Date of experience: July 11, 2018
RU
1 review
1 helpful vote
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General Support
July 11, 2018

Kayla B. Really helped, thanks. Quickly and on business. In the future I hope to receive the same prompt responses.

Date of experience: July 11, 2018
Bulgaria
1 review
0 helpful votes
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Supporting
July 11, 2018

Kayla B. Is a great support agent. It was a pleasure for me to received her service. Thanks to it, my problem is solved

Date of experience: July 11, 2018
Washington
1 review
0 helpful votes
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Paypal refund
July 11, 2018

My helper (Kayla B.) was very professional, and quick to complete what I needed done. She also made sure I knew all my options. Awesome help!

Date of experience: July 11, 2018
India
1 review
0 helpful votes
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It was helpful
July 11, 2018

I was in trouble form two months by a chargeback by my employer, it was big amount for me but now the freelancer has provided me the professional membership plan for a year to cover this, thank you very much

Date of experience: July 11, 2018
India
1 review
0 helpful votes
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Excellent Customer Support
July 11, 2018

I have accepted a fake project and requested customer support to fix it. Eric S from the team fixed the problem immediately and refunded my deposit amount at once. Highly satisfied with the experience

Date of experience: July 10, 2018
GB
1 review
1 helpful vote
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Excellent help from Eric S
July 11, 2018

I find the Freelancer.com website a confusing nightmare to use, but at least the Help I got from Eric S was first rate. Thank you Eric S. To be clear, I give the Freelancer.com website a 1, but I give Eric a 5

Date of experience: July 10, 2018