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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It was great talking with Brian, was very helpful and did what i needed.
Great Support and nice talking with you.
Thank you so much.
Katie helped me sort out the wierdest ever problem encountered. Thanks for the support Katie. All the best
Thanks Brian, for helping me solve my payment issues.
Your prompt and above all proactive approach and dealings is much appreciated!
Thanks a million
He understood me and solved my issues, I will give him 5 stars, Thanks dear for your all support, I wish you good luck.
Kimberly R. Was quite patient and able to solve my issues without stress. It has made me want to work with this app despite my initial uninterest.
The chat with eric was good... he is able to solve my problem in a professional way. All was good and will wait for my hirer to reply.
I made contact with a great and thoughtful representative named Eric. He really helped me solve the problem I was having with my contest.
I received an email about a payment that was taken out of my account that I did not understand. Kayla B was friendly and extremely helpful, sorting the issue out for me within a few minutes.
I talked to barry, about payment issue and he was very effective and especially when I told him that my project is very time sensitive and helped me with eveyway he was able to; thank you so much Barry for your help and support
Kayla B. Is great and know what to answer once you have question on her. Best support from freelancer that I encounter as of now. Thanks Kayla!
Freelancer's live chat rep, Josie, helped me where neither my support concierge nor raising a ticket had.
JOSIE G WAS VERY HELPFUL AND TOOK TIME TO UNDERSTAND THE ISSUE. JOSIE UNDERSTOOD THE IMPORTANCE OF SAFEGUARDING EMPLOYERS SO THEY CONTINUE TO DO BUSINERSS ON FREELANCER. EXCELLENT
I was awarded a project that turned out to be fraudulent after I completed the work. Josie G was very helpful and was able to refund the freelancer fee for me.
Kayla B. Really helped, thanks. Quickly and on business. In the future I hope to receive the same prompt responses.
Kayla B. Is a great support agent. It was a pleasure for me to received her service. Thanks to it, my problem is solved
My helper (Kayla B.) was very professional, and quick to complete what I needed done. She also made sure I knew all my options. Awesome help!
I was in trouble form two months by a chargeback by my employer, it was big amount for me but now the freelancer has provided me the professional membership plan for a year to cover this, thank you very much
I have accepted a fake project and requested customer support to fix it. Eric S from the team fixed the problem immediately and refunded my deposit amount at once. Highly satisfied with the experience
I find the Freelancer.com website a confusing nightmare to use, but at least the Help I got from Eric S was first rate. Thank you Eric S. To be clear, I give the Freelancer.com website a 1, but I give Eric a 5
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.