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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Bulgaria
1 review
0 helpful votes
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Excellent service
July 16, 2018

Nicely handled the enquery and i am very happy that they will contact the employer in order to resolve the issue

Date of experience: July 14, 2018
India
2 reviews
0 helpful votes
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Great Work!
July 15, 2018

Zerosoft has an excellent teamwork and they have conveyed the information directly with us clearly to facing many challenges to get their needs and finally they make a blast web service for us.

Date of experience: July 14, 2018
Kuwait
1 review
0 helpful votes
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Best helper
July 15, 2018

One of the best experiment I had in a live chat, thank you: D
I would definitely work again with you because of the great service I had by you thank you so much!

Date of experience: July 13, 2018
Germany
1 review
0 helpful votes
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So quick and helpful
July 15, 2018

Thank you so much.he / she solved my problem. Help me so quickly.

Have a nice day. Why everytime i have write 100 characters. I don't need 100 characters for everthing.

Date of experience: July 13, 2018
South Carolina
1 review
2 helpful votes
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It was a professional and helpful experience tha Kayla B. Provided. Need to get more from my bankers.

God. Bless!

Date of experience: July 13, 2018
Egypt
1 review
1 helpful vote
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Great help
July 15, 2018

Agent Kayla B was so helpful and a great listener she understood my issue with patience answered me quite well and explained everything

Date of experience: July 13, 2018
Pakistan
1 review
0 helpful votes
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Josie G
July 15, 2018

Josie G is very helpful on chat support session and she solved issue very quickly Thank you so much Josie G and Freelancer

Date of experience: July 13, 2018
Morocco
1 review
0 helpful votes
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Chat session
July 15, 2018

I have a problem about payment, and I have contected Frieda from Freelancer.com Support Desk, the discussion was very helpfull.

Thank you Frieda

Date of experience: July 13, 2018
New Zealand
1 review
0 helpful votes
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Brilliant experience
July 15, 2018

Kayla B me out a lot! She managed to tell me everything I needed to know and more! Brilliant experience.

Date of experience: July 13, 2018
India
1 review
0 helpful votes
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Good response
July 15, 2018

Nice talk with kayla,
Provide me three months free membership as per our previous talk,
Thank you for help me.

Date of experience: July 13, 2018
TW
1 review
0 helpful votes
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Great Service
July 15, 2018

There're so many fake projects here. Luckily the staff help to solve my problem shortly and super polite. Really appreciated those staff in freelancer.com

Date of experience: July 12, 2018
Delaware
1 review
1 helpful vote
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Customer Service
July 14, 2018

Checking procedure for my 1st awarded project. Eric was helpful and provided me with the information I needed.

Date of experience: July 12, 2018
Bangladesh
1 review
0 helpful votes
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Great experience
July 14, 2018

Josie G is an awesome person, her communication level is perfect and he easily understand what i need actually.

Date of experience: July 12, 2018
Georgia
1 review
0 helpful votes
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Refund
July 14, 2018

The administration helped with all my problems. I will use them again when the need arises. I certainly recommend them.

Date of experience: July 12, 2018
India
1 review
0 helpful votes
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Freelancer support
July 14, 2018

Kayla helped me out regarding freelancer invoices issue that i facing. She was very professional and had well versed communication skills.

Date of experience: July 12, 2018
India
1 review
0 helpful votes
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Web Development Company in India
July 14, 2018

Kayla helped me in a really good way, my problem is solved now :) she understood the concerns and provided me the exact solution what i was looking for.

Date of experience: July 12, 2018
Australia
1 review
0 helpful votes
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Easy communication
July 14, 2018

Fast and easy communication and issue resolved by Kayla B. She was online with me moments after I requested live support. She was very polite and offered solutions to the problem. I am happy with Freelance and trust they are here to help find the right person for the job. Thank you and I would recommend this service to a friend.

Date of experience: July 12, 2018
Pakistan
1 review
0 helpful votes
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Good Assistance
July 14, 2018

It was good assistance by the general support. The general support was given by the Frieda. I appreciate the assistance provided by Frieda.

Date of experience: July 12, 2018
Pakistan
1 review
0 helpful votes
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Excellent
July 14, 2018

My experience was very good. Kayla. B provided great support to me in order to resolve the issue. I really appreciate him for their efforts.

Date of experience: July 12, 2018
Massachusetts
1 review
0 helpful votes
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Contest award
July 14, 2018

Kayla B. Was very helpful in helping me with the problem that i have with the project that i created.

Date of experience: July 12, 2018