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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Awesome Support from Live Agent
July 17, 2018

I had a problem with my payment and I contacted with the Live Agent. Within few seconds one of them (Stephanie M.) starts chat with me. I know all of them are very professional and dedicated to their job, but she is exceptional. She got into my problem right away and solved in a second!

So much happy with the service :)

Date of experience: July 17, 2018
Timor-Leste
1 review
0 helpful votes
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Kayla B. Is the best
July 17, 2018

I just had a chat support with Kayla B. And I need to share this. Everyone that can work with Kayla is a lucky person. The best help someone can get.
Once again... Thank you very much.

Date of experience: July 17, 2018
Afghanistan
1 review
0 helpful votes
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Asked for a refund
July 17, 2018

Stephanie M. Was very helpful and understanding my inconvenience had helped me give this site another shot.

Date of experience: July 16, 2018
Japan
1 review
0 helpful votes
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The support is really awesome
The Recruiter project fee was taken immediately after being hired on that project.
It was not correct so I contacted Feelancer Support Team and explained it.
Gonzalo V heard the situation and resolved that issue immediately.
Fast and reliable service.
Thanks again, Gonzalo

Date of experience: July 16, 2018
PS
1 review
0 helpful votes
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Inquiry about payment issue
July 17, 2018

Frieda gives great customer support! Her response rate is very quick. She's very polite. She's helped me to understand the issue I was encountering and helped me to resolve it.

Date of experience: July 16, 2018
Minnesota
2 reviews
13 helpful votes
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I have to believe that the positive reviews that are being posted are from paid advocates of the company. Don't get roped in. Over 2 years had passed since I did business with them. All of a sudden there was a charge on my credit card from them. Not only did I file mischarge with my CC company, but I had to cancel my card and get it reissued to avoid them from doing this again. My opinion is that freelancer is nothing but a scammer out for themselves and they are hurting the ethical contractors that are working for them.

Date of experience: July 16, 2018

Poor business relations
July 16, 2018
Previous review

We will be getting away from them asap. After a couple of projects, they our credit card had a misc charge of over $3000 on it... When confronted, they took over 1 month to even start addressing the issue. Then, it was only a partial refund. They also refused to pay charges that were incurred on the card as a foreign transaction fee. They stated that it was 'our' problem... Well, no, it wasn't. This fee would have never existed had they not made this unauthorized charge to our card. Sadly, this reflects poorly on the people that they allow to contract through their site. So far, they have been quite talented regarding WordPress and Web implementations. I would urge all of them to get away from freelancer and find another broker to represent them.

Date of experience: June 17, 2016
India
1 review
0 helpful votes
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Very good support
July 17, 2018

I contacted the customer service and was assisted by the support agent Kayla B. For the team
She was prompt, courteous and listened to my query and provided the solution and way forward. Great customer service from her side.

Date of experience: July 16, 2018
GB
1 review
0 helpful votes
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Great assistance
July 17, 2018

I was matched with Kayla B. On the freelancer chat and she was very helpful in addressing my issue with a project. Great assistance.

Date of experience: July 16, 2018
India
1 review
0 helpful votes
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Great Support
July 17, 2018

Had a great experience with the support provided by Kayla B. My issue got treated perfectly. I feel at ease now. Hope to chat again.

Date of experience: July 16, 2018
Kenya
1 review
0 helpful votes
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Thank you Ellie A. From the membership team and Maddox B. For following up with me and helping to resolve my issue!

Date of experience: July 16, 2018
Bulgaria
1 review
0 helpful votes
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Support
July 17, 2018

Kayla B was very friendly and professional at the same time! I would recommend her to everyone using Freelancer! 10/10

Date of experience: July 16, 2018
Viet Nam
1 review
0 helpful votes
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Superb support
July 17, 2018

I've got problem with forgot account and got a amazing support from the CSD team (Frieda S). Its really fast, really clear and meaningful.

Date of experience: July 16, 2018
India
1 review
2 helpful votes
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My account closed
July 17, 2018

They take totally one side decision.

As I have very good rating 5 start rating that is not easy to achieve and completed 133 projects there.

Sudden he blocked my account and told me that we have issue

Duplicate accounts;
Low quality of entry in contest;
Blackmailing of an employer.

I said we do not have any duplicate account even most of the freelancer have more then 4 accoutns

2nd I told him that we always put contest according requirement still issue we will improve

3. I never blackmailed any of my employer I asked all of my 133 employer they told me that nothing bad from my end even I request to freelnacer.com support tell me the name they never replyed me in this regards

How can they play any hard working freelancer's life they need to explain

I hope my issue will solve and I will be work again there as I did hard work there

Even after confirm that we do not have issue they send me mail today and close without clear our query.

Regards

Date of experience: July 16, 2018
India
1 review
0 helpful votes
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Client account closed
July 17, 2018

She is good and helps me throughout the process with each information while asking questions. I enjoyed with her

Date of experience: July 15, 2018
Minnesota
1 review
0 helpful votes
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I was almost ready to post a complex contest when something glitched and all the text entry vanished but the payment transaction went through. I used the chat function to get in touch with the Support Desk and they helped me find the posting and get it reloaded without me having to retype everything!

Date of experience: July 15, 2018
Utah
1 review
0 helpful votes
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Refund payment on freelancer
July 16, 2018

I had a problem with the refund process. I got into the live chat with Freelancer stuff and then waited a few minutes. The freelancer agent worked hard and gave me a final reply "yes" with all my requests resolved.
I am very satisfied.

Date of experience: July 15, 2018
Germany
1 review
0 helpful votes
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Help refund project fees
July 16, 2018

He was very quick and helpful. Kind and attentive. I hope if I ever have an issue again that I will be able to contact Eric or someone of the same standard again.
Thank you, Eric!

Date of experience: July 15, 2018
RU
1 review
2 helpful votes
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Chat for help
July 16, 2018

Thanks for Erwin C.
I appritiate it that I could have get immidiate help reffering to current business with my project. I was given tips.

Date of experience: July 15, 2018
NL
1 review
0 helpful votes
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Excellent help
July 16, 2018

Good to chat with katie.it really helpful and good to chat with freelancer.com. Its my first chat and i had a good experience

Date of experience: July 15, 2018
Singapore
1 review
0 helpful votes
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Awesome service provided
July 16, 2018

Officer Lyndon provided a fast and helpful assistance to me. Know what he/she is doing.

Enquire about freelancer, the assignment he provided me for the project has previously posted online before and i have already released the milestone. Not sure of what i can do, i contact you guys and this officer provide me a firm answer of what actions can be taken without a second thought.

Date of experience: July 14, 2018