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FreelancerReviews 19,956

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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I am completely satisfied with Frieda S,
Solved all my concerns with great responsibility and within no time.
Thank you Frieda S

Date of experience: July 18, 2018
BA
1 review
0 helpful votes
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Terms and Conditions question
July 18, 2018

Very good experience with Your support. Name Charlotte. Responded quickly, precisely and fairly. Very good assistant.

Date of experience: July 18, 2018
India
1 review
0 helpful votes
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Excellent
July 18, 2018

I have a Chat Section with one of you employee named with Kayla B.
The conversation was very good and really so helpful for me to understand the concept of Freelancer.com.

Date of experience: July 18, 2018
Mexico
1 review
1 helpful vote
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Frieda S.
July 18, 2018

Amazing attention. Solved my problem quickly and without any complications. She was polite, professional and took very little time to connect and answer to my messages. Highly recommended.

Date of experience: July 18, 2018
Brazil
1 review
0 helpful votes
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Best support
July 18, 2018

It's aways a pleasure to enter in contact with freelancer support, Kayla B. Helped me a lot. Thanks. It was fast.

Date of experience: July 18, 2018
Denmark
1 review
0 helpful votes
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Hourly based payment
July 18, 2018

Josie G. Is very kind person.
He gives me clear instruction about the problem and was very helpful.
I like his service very much.
Thanks

Date of experience: July 18, 2018
Philippines
1 review
0 helpful votes
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Excellent
July 18, 2018

I already understand and i'm very thankful to Josie G. For assisting me in my problem. Excellent job for Josie G. And give her a thumbs up.
Thank very much.

Date of experience: July 18, 2018
Serbia
1 review
0 helpful votes
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Excellent
July 18, 2018

Fast, clear, kind communication with Josie G. It is my first experience with Freelance.com, I am still biting, but Josie helped me through. Thanks again! Best wishes!

Date of experience: July 18, 2018
Japan
1 review
1 helpful vote
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Kind service
July 18, 2018

I asked my problems, he replied very kindly and carefully.
Good help.
He replied all my questions.
Many thanks

Date of experience: July 18, 2018
Kenya
1 review
1 helpful vote
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freelancer.com review
July 18, 2018

I have worked with freelancer for over 8 years now, i like the way they work, even if sometime they may fail to understand the special situation of a person. In the end it may go out fine

Date of experience: July 18, 2018
Malaysia
1 review
0 helpful votes
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Refund Process
July 18, 2018

Kayla customer service of freelancer helped me very fast. Freelancer has very quick and fast customer support. Recommend it to all

Date of experience: July 17, 2018
Hong Kong
1 review
0 helpful votes
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Erwin C. Is member of freelancer support team and resolved my issue promptly. I would highly recommend this site as it seriously looks after you

Date of experience: July 17, 2018
Sri Lanka
1 review
0 helpful votes
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Super
July 18, 2018

I think that freelancer is a good place for the talents to earn money. We look forward to working with a good service.

Date of experience: July 17, 2018
Viet Nam
1 review
0 helpful votes
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Excellent support
July 18, 2018

Thank you very much for excellent support from Freelancer team. I got the great support from Barry. The instruction was very clear and detail for someone new like me.

Date of experience: July 17, 2018
Italy
1 review
1 helpful vote
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Not what I expected.
July 19, 2018

I registered on freelancer.com to try some experience as translator but I was not happy to leave EUR 31,40 of deposit to start and to pay for taking language test. I registered to find some job, not to spend for nothing. I'm disappointed and I requested to delete my account. I give 2 stars because the chat assistant Frieda S. Was kind to help me.

Date of experience: July 17, 2018
Philippines
1 review
0 helpful votes
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Fantastic
July 17, 2018

The person that I spoke to was very helpful, Kayla was very very kind and she assisted me on reversing back the deposit I made accidentally. Thank you so much again

Date of experience: July 17, 2018
India
1 review
0 helpful votes
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Quick resolution by Ms Josie G
July 17, 2018

Got a quick resolution to my issue by Ms Josie G, I appreciate her approach of working. She quickly initiated a mail to the freelancer who was creating the hindrance in getting the project delivered quickly.

Date of experience: July 17, 2018
GB
1 review
0 helpful votes
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Third time lucky
July 17, 2018

Had difficulty finding an online agent who wasn't idle (probably away from their desk doing something more important).

Finally came across Kayla B. Who addressed all my issues well.
Thanks go to Kayla.

Date of experience: July 17, 2018
NL
1 review
0 helpful votes
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Chat
July 17, 2018

My chat was with Josie G. Really helpful. Her chat with me was very Very Good. That was a really good experience.

Date of experience: July 17, 2018
Australia
1 review
0 helpful votes
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I thought I had paid more than I had and Kayla B. Was great in helping me work out where I had got it wrong. Problem was not a problem and I was able to get it sorted very efficiently.

Date of experience: July 17, 2018