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FreelancerReviews 19,957

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Explain very well
July 23, 2018

She explain very well the information i need. Thanks to her explanation i just understand thing i need to know.

Date of experience: July 23, 2018
North Carolina
1 review
0 helpful votes
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Fraud Refund Complete
July 23, 2018

Quick and to the point. Frieda was helpful and timely helping me settle a fraud claim. I'm new to Freelancer and this was either gunna keep me here or I was never going to use the service depending on this interaction.

Date of experience: July 22, 2018
Bangladesh
1 review
5 helpful votes
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Dear readers and fellow freelancers

I was attracted by the freelancer.com reviews, most of which holding 5-star rating and nice narrations from other users (which are mostly manufactured by freelancer.com's paid review writers). At the beginning I found the site user friendly but with the course of time in the name of web development and facility enhancement for the users though the freelancer.com authority introduced some extraordinary ideas, within these they also set up the horrible plans of squeezing the users.

The site owners only give advantage to the clients and project advertisers and never help the contractors if their money is stolen by dint of malicious practices. I was robbed of my earned project fees even though I completed all necessary precautionary steps. So it seems to me there is some sort of connection between the ill motivated contractors and the freelancer.com authority.

Since it is a virtual world and a contractor has very limited ability of raising a complain to legal authority so the freelancer.com takes this advantage. Though it is their obligation to check and verify each and every contractors financial background but they don't do that as a mandatory practice. They allow everyone to launch a project in their site and those scrupulous clients get easy chance of cheating the hard earned contractors' money. Whenever my money is stolen by a client the freelancer.com support team only indicated the reason as the client used an unauthorized payment source so his/her money is returned back.

What a joke, who has to check whether a client's payment source is legal or illegal, do this falls on the responsibility of a contractor? But what happened to my sorrow in the last two years is whenever money that I received in my escrow fund and then it is again sucked out from my account and diverted to the client, the freelancer.com team just advised me to be more vigilant.

I am vigilant since the first incident of loosing money two years back occurred but I cannot control things which are under the only authority of freelancer.com team. The freelancer.com authority is straightaway linked to cyber crime, this authority must be brought under legal procedure otherwise many more innocent contractors will face financial demurrage. So it's time to raise voice against all illegal operations of freelancer.com and be alert about their dishonesty.

Date of experience: July 22, 2018

One of my contractors from USA entitled "babaelinn" by whom I was engaged for academic writing several times got away with the money after one week of full payment is made and 5-star rating providing. When I raised a ticket to freelancer.com help team they overlooked my issue for a longer period of time. After giving them several reminders I got a response from them that the client violated terms and condition of freelancer.com by posting academic writing project which falls under academic cheating so they cancelled the project and returned the project's value to the client by deducting my earned money which was under escrow system! So where is the safety of your money if it can be sucked out without any prior notice?

See what whimsical practices the freelancer.com do. When the project was launched they did not do anything after everything is settled they became conscious. Even these days you can find that freelancer.com is flourished with many academic writing projects, the freelancer.com authority is letting those be launched. In the last two years their malpractice crossed all limits and I have learned that they are continuing with the robbing of money from so many freelancers.

This post is made to alert all and raise your voice about this scrupulous organization.

Date of experience: July 19, 2018
Egypt
1 review
0 helpful votes
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She was kind and helpful
July 23, 2018

The agent helped me with what i requested and she was very kind I'm grateful for her help, she replied to me without delays and was very nice

Date of experience: July 22, 2018
India
1 review
0 helpful votes
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Kimberely R from Freelancer's General Support gave prompt and specific replies to my queries. She understood the entire chat history very well and continued with providing the solution.

Date of experience: July 22, 2018
Bangladesh
1 review
0 helpful votes
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This was really a big help. All my problems were solved by you. Very good support. Looking forward to see you again soon.

Date of experience: July 21, 2018
Pakistan
1 review
0 helpful votes
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The representative was really good at what she did. She understood fast and solved my query brilliantly. Thanks again!

Date of experience: July 21, 2018
Italy
1 review
0 helpful votes
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Invoice info
July 23, 2018

Just waiting 5 minutes before chatting. Than all informations received was ok and satisfied.

Thanks

Date of experience: July 21, 2018
Texas
1 review
0 helpful votes
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Cyril in customer service, was prompt about checking my account and the cancellation date. He was very efficient and answered my questions in a very timely fashion. It took very little time for him to respond. Good Job!

Date of experience: July 20, 2018
Illinois
1 review
0 helpful votes
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Thanks Josie G
July 22, 2018

I finished new milestone job in https://www.freelancer.com/projects/javascript/handsontable-react/.
Client said my result is good and running well his computer.
By the way he said <>
After the saying, I can not find he is online.
I asked to Josie G what is happened.
He told me <Rest assured that every message you're going to send him will be received by him as soon as he's online... Due to our privacy policy, we cannot discuss any details about his account. >>

Even though I am worry he can be online or not, I will wait my client (meyoung99) with more patience as Josie G.

Anyway Much thanks for Josie G's support.

Date of experience: July 20, 2018
India
1 review
0 helpful votes
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Very happy with kayla
July 22, 2018

Great communication with her, she is helpful.

(i have done this type of work recently. I will show you some work in over chat.
I have vast experience in product design and development.
Please see my portfolio)

Date of experience: July 20, 2018
Malaysia
1 review
1 helpful vote
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Frieda, nice work
July 22, 2018

Frieda, really helpfull and experinces to solve my and my freelancer issue. No more than 10 minutes all my problem solve

Date of experience: July 19, 2018
India
1 review
0 helpful votes
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Sir i like freelancing work sir i think continue my life works sir just dout question you are genune sir i continue genune sir so please give inform sir I indian number *******745 I read rewiews but one time for conform message sir

Date of experience: July 19, 2018
Bulgaria
1 review
0 helpful votes
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Helpful
July 21, 2018

I stated my problem, he was quick with helping me, got what i needed, now i have to write something so it doesn't give me the error that it needs hundred words, but hey if we gotta chat more lets chat, perhaps i did those 100 words?

Date of experience: July 19, 2018
Virginia
1 review
0 helpful votes
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Chatting with employers - Issues
July 21, 2018

I was not able to communicate with the employer after bidding on the project. Kayla B clarified me and I need to wait for employer to respond back to me before I respond back.

Date of experience: July 19, 2018
Italy
1 review
0 helpful votes
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Email verification
July 21, 2018

I had problems with receiving account verification email. After a few minutes chat with Frieda I get my account verified.

Date of experience: July 19, 2018
Sri Lanka
1 review
0 helpful votes
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Thank you Frieda for you guide. You gave me a good guide for accept project on freelancer. It's a useful message for me. Thank you again Frieda.

Date of experience: July 19, 2018
India
1 review
0 helpful votes
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Great
July 21, 2018

Completely satisfied with Immediate response by Barry N. And very helpful while taking decisions with issues we face on platform. Thanks

Date of experience: July 19, 2018
Pakistan
1 review
0 helpful votes
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Received assistance in easy and clear way which helped me to resolve my issue with full satisfaction.

Date of experience: July 19, 2018
Philippines
1 review
0 helpful votes
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Frieda S. Was a great help!
July 21, 2018

The issue I have been following up has been finally resolved and it only took a few minutes. Phew! It won't be long before I delete my account here. For now, I'm being careful with my transactions. Freelancer could be traumatizing for a newbie.

Date of experience: July 18, 2018