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FreelancerReviews 19,958

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Switzerland
1 review
0 helpful votes
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Great job
July 25, 2018

Plaisent, fast and not complicated at all... If only everything was as easy... Thanks a lot from Switzerland!

Date of experience: July 25, 2018
GB
1 review
0 helpful votes
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Kayla B
July 25, 2018

Excellent and helpful, sorted the problem immediately and with no fuss.
Thank you for getting this sorted out.

Date of experience: July 25, 2018
Bangladesh
1 review
0 helpful votes
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New article writting
July 25, 2018

Learning new things. And known about first bid how to place and how can find a job. Also know how will give me a work. I will do better in this time and also follow this things wha sir tell me.

Date of experience: July 25, 2018
Nigeria
1 review
0 helpful votes
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Clarifications about my funds
July 25, 2018

When i contacted the support desk this morning, i was really sad and disappointed. However after having a long chat with Kayla B. (who was very helpful by the way), she turned my upside down smile back up. The support team have always be helpful anytime i contact them, they are part of the reason why i am continuing with the site. Kudos and thanks.

Date of experience: July 25, 2018
Germany
2 reviews
1 helpful vote
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Kayla B.
July 25, 2018

Very welcoming and helpfull. Made sure to have all facts and helped me 100%. Thank you very much Kayla B. For the help and the comfort.

Date of experience: July 25, 2018
India
1 review
0 helpful votes
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Not updated the review
July 25, 2018

Josie G. Helped me to solve the issue, give proper answer of my questions and resolve the issue.
Thanks

Date of experience: July 25, 2018
India
1 review
0 helpful votes
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I asked about the option to award someone the project but still get new bids from other freelancers. Josie G told me this was not yet possible and that she would pass it on so they can importance this aspect. Hope you do it soon ;)

Date of experience: July 25, 2018
India
1 review
0 helpful votes
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Excellent
July 25, 2018

My experience is really very good. I must say ill always be with freelancer for any of my job done. The service i got is instantaneous and excellent.

Date of experience: July 24, 2018
China
1 review
0 helpful votes
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Assisted very nicly
July 25, 2018

Frieda S.
Assisted me very nicely.
Understood my query in just a single call.
Good work Freelancer team.

Date of experience: July 24, 2018
Kenya
1 review
0 helpful votes
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Excellent
July 25, 2018

The attendant was professional and has helped me fully. He listened to me and addressed all the issues that I raised. I am very grateful for the great service.

Date of experience: July 24, 2018
Turkiye
1 review
5 helpful votes
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Dont trust to this website at all. Freelancers are useless and no experienced. When you get a problem with the freelancer. The customer service will tell you " ohh you can close your account with this link ". Very funny

Date of experience: July 24, 2018
India
1 review
2 helpful votes
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Freelancer team is awsome
July 24, 2018

I must suggest every one please do connect with freelancer. And leave upwork.com. Freelancer is world's best freelancing site and ask your client to connect with us via freelancer. Freida Madam s best he always helped me in accurate time

Date of experience: July 24, 2018
NL
1 review
0 helpful votes
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Withdraw request
July 24, 2018

Very good, fast service no hassle. Perfect service from Frieda, first time i've been helped so good on freelancer

Date of experience: July 24, 2018
Ukraine
1 review
0 helpful votes
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Good job
July 24, 2018

Kayla B. Helped me with solving my problem. Please pay attention to this, more such specialists. Thank her again

Date of experience: July 24, 2018
Pakistan
1 review
0 helpful votes
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Good support
July 24, 2018

Thanks for dealing with me best manner and respect thanks for dealing with me best manner and respect

Date of experience: July 24, 2018
Nigeria
1 review
0 helpful votes
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SO HELPFUL
July 24, 2018

I had an issue with fund withdrawal and an agent called Frieda provided me with perfect solution. She's so attentive and friendly. Thanks so much, Freelancer.

Date of experience: July 24, 2018
Peru
1 review
0 helpful votes
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Very helpful
July 23, 2018

Frieda was very helpful, the support was better than i expected, is very patient and consider the importance of any case

Date of experience: July 23, 2018
Indiana
1 review
0 helpful votes
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Refund of account
July 23, 2018

I would like to inform you of a good rep. Freida S. She is an excellent agent.

Thanks
Donald L. Crum

Date of experience: July 23, 2018
Saudi Arabia
1 review
0 helpful votes
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My bids rate
July 23, 2018

Josie G was very helpful for me and helped me to solve my problem.
Thanks Josie.

Date of experience: July 23, 2018
Romania
1 review
0 helpful votes
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Bank Deposit Issue
July 23, 2018

Josie G. Was really helpful and after analyzing my complaint she redirected the issue higher on the chain of command. I'm currently waiting for a resolve.

Date of experience: July 23, 2018