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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Josie G. Gives good service. I would recommend him to help in most of the services. He seems to have good experience and skills in problem solving.
I would like to thank Katie R. For handling my concerns swiftly. She communicated very efficiently and directly, letting me know where in the process she was with my concern and that it was being escalated for review and how I would be contacted for further questions or action. Very much appreciated.
Josie G was very quick and very helpful. She sent along some links to further help at the end of our conversation which I really appreciated.
I had good response from Gonzalo V. about my problems, Thank-You. Hope my problems will get solved soon...
Hi, I had a problem, and I talked to Cyril C. And I am telling you this was my fastest and easy solution to the problem which I ever had!
Thanks for the help, Cyril!
Thanks,
Ritik Kumar
I hired a freelancer for a personal project. Everything was delivered on time and surpassed my expectations. By mistake I was charged twice for the last milestone, so I had excess credit on my account and contacted customer service. Kayla helped me with the issue and within minutes a reversal was processed succesfully and got my money back. Freelancer has become my top choice. Thanks a lot.
It was good and I appreciate all the help provided and I really hope that our team grows together for better.
Katie was very helpful and understand the problem and very quick to provide the solution. I am thankful to her for the solution provided.
Josie G, She was excellent with Support.
No other staff's were so active and fast as Josie G.
Thanks,
Nimesh
Katie R. Is a very very good service provide me and solutions. I am very happy with her service. A+++++
Frieda S. Friendly support, like the way they try to really help you,
Answered all my questions and cleared all doubts
She answered my questions in a quick and informative manor and solved the issue really quickly :) I hope in the future i deal with Josie as i know the issue will be solved every time.
Hi, I really like the way Josie did, From giving references of Freelancer forum to helping what i have to do, That's amazing.
I had a good response from "Charlotte" about my problem and thanks to her. Hope my fund will arrive in just time.
Cheers!
Yesterday I made a withdrawal request. Usually it takes 24-72 hours to complete the withdrawal. But It was an emergency so i contact Freelancer Support to make the withdrawal process fast. "Barry" from Freelancer Support Helped me a lot and made the withdrawal process faster. Thanks a lot...
I am really happy to get a support from that agent. So fast & professional agent!. Thank you very much :)
Jayce was very swift to understand the issue and gave a great solution right away. Also was patient enough to read through my long texts and reply very accurately to solve the issue at hand with perfection and support.
Thank you again for the great support and a helping hand.
Excellent service helping me with a money issue. Fast, experienced and reliable. Thanks again!
Pablo
I has facing to a little issue where the employer chnge need in the middle of project(after i submit the ready to use code) as was requested in description.
I was not ok to agree with changes and i canceled the milestone request and Employer put project as incomplete.
But i payd fees for nothing.
My request was to refund me this fees as it was not my fault.
Kayla B from help desk did it as one time curtoisy.
Thanks alot. All was perfect
I have contact freelancer for solving some problem and Brian A contacted and he was very helpful and solved my problem
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.