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FreelancerReviews 19,958

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
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Satisfactory
July 29, 2018

Josie G. Gives good service. I would recommend him to help in most of the services. He seems to have good experience and skills in problem solving.

Date of experience: July 27, 2018
TZ
1 review
0 helpful votes
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Great customer support!
July 29, 2018

I would like to thank Katie R. For handling my concerns swiftly. She communicated very efficiently and directly, letting me know where in the process she was with my concern and that it was being escalated for review and how I would be contacted for further questions or action. Very much appreciated.

Date of experience: July 27, 2018
California
1 review
0 helpful votes
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Great help
July 29, 2018

Josie G was very quick and very helpful. She sent along some links to further help at the end of our conversation which I really appreciated.

Date of experience: July 27, 2018
India
1 review
0 helpful votes
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I had good response from Gonzalo V. about my problems, Thank-You. Hope my problems will get solved soon...

Date of experience: July 26, 2018
India
1 review
0 helpful votes
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One word Awesome! :)
July 29, 2018

Hi, I had a problem, and I talked to Cyril C. And I am telling you this was my fastest and easy solution to the problem which I ever had!

Thanks for the help, Cyril!

Thanks,
Ritik Kumar

Date of experience: July 26, 2018
BO
1 review
0 helpful votes
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I hired a freelancer for a personal project. Everything was delivered on time and surpassed my expectations. By mistake I was charged twice for the last milestone, so I had excess credit on my account and contacted customer service. Kayla helped me with the issue and within minutes a reversal was processed succesfully and got my money back. Freelancer has become my top choice. Thanks a lot.

Date of experience: July 26, 2018
Pakistan
1 review
0 helpful votes
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Josie
July 28, 2018

It was good and I appreciate all the help provided and I really hope that our team grows together for better.

Date of experience: July 26, 2018
India
1 review
0 helpful votes
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Great Help...
July 28, 2018

Katie was very helpful and understand the problem and very quick to provide the solution. I am thankful to her for the solution provided.

Date of experience: July 26, 2018
Nepal
1 review
0 helpful votes
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Jaw Gasping Support
July 28, 2018

Josie G, She was excellent with Support.
No other staff's were so active and fast as Josie G.

Thanks,
Nimesh

Date of experience: July 26, 2018
Bangladesh
1 review
0 helpful votes
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I need was help
July 28, 2018

Katie R. Is a very very good service provide me and solutions. I am very happy with her service. A+++++

Date of experience: July 26, 2018
Morocco
1 review
0 helpful votes
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Awesome support
July 28, 2018

Frieda S. Friendly support, like the way they try to really help you,
Answered all my questions and cleared all doubts

Date of experience: July 26, 2018
Canada
1 review
0 helpful votes
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Josie G Was amazing
July 28, 2018

She answered my questions in a quick and informative manor and solved the issue really quickly :) I hope in the future i deal with Josie as i know the issue will be solved every time.

Date of experience: July 26, 2018
Pakistan
1 review
0 helpful votes
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Hi, I really like the way Josie did, From giving references of Freelancer forum to helping what i have to do, That's amazing.

Date of experience: July 26, 2018
Bangladesh
1 review
1 helpful vote
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Live chat experience
July 26, 2018

I had a good response from "Charlotte" about my problem and thanks to her. Hope my fund will arrive in just time.

Cheers!

Date of experience: July 26, 2018
Bangladesh
1 review
0 helpful votes
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Thank You Barry
July 26, 2018

Yesterday I made a withdrawal request. Usually it takes 24-72 hours to complete the withdrawal. But It was an emergency so i contact Freelancer Support to make the withdrawal process fast. "Barry" from Freelancer Support Helped me a lot and made the withdrawal process faster. Thanks a lot...

Date of experience: July 26, 2018
Jordan
1 review
0 helpful votes
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Fantastic Support
July 26, 2018

I am really happy to get a support from that agent. So fast & professional agent!. Thank you very much :)

Date of experience: July 26, 2018
India
1 review
0 helpful votes
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Great Help- Thank you Jayce.
July 25, 2018

Jayce was very swift to understand the issue and gave a great solution right away. Also was patient enough to read through my long texts and reply very accurately to solve the issue at hand with perfection and support.

Thank you again for the great support and a helping hand.

Date of experience: July 25, 2018
Uruguay
1 review
0 helpful votes
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Thank you Frieda!
July 25, 2018

Excellent service helping me with a money issue. Fast, experienced and reliable. Thanks again!
Pablo

Date of experience: July 25, 2018
Belgium
1 review
0 helpful votes
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Request help on a project
July 25, 2018

I has facing to a little issue where the employer chnge need in the middle of project(after i submit the ready to use code) as was requested in description.

I was not ok to agree with changes and i canceled the milestone request and Employer put project as incomplete.

But i payd fees for nothing.

My request was to refund me this fees as it was not my fault.
Kayla B from help desk did it as one time curtoisy.

Thanks alot. All was perfect

Date of experience: July 25, 2018
Egypt
1 review
1 helpful vote
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I have contact freelancer for solving some problem and Brian A contacted and he was very helpful and solved my problem

Date of experience: July 25, 2018