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FreelancerReviews 19,958

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Thailand
1 review
1 helpful vote
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Katie- freelancer support
July 30, 2018

Katie is very patient to listen delicate situation, fast in responding and willing in to resolve freelancer issues

Date of experience: July 29, 2018
Pakistan
1 review
0 helpful votes
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Related About Payment issue
July 30, 2018

Katie R is a great communicator i hope she will take action immediately and solve my issue about this concern...

Thank you

Date of experience: July 29, 2018
India
1 review
1 helpful vote
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Thank you
July 30, 2018

Thank you, Katie was very Helpful, Seems there is some bugs in verifying the card, let me check back again.

Date of experience: July 28, 2018
GB
1 review
0 helpful votes
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Amazing
July 30, 2018

Charlotte B is the best very helpful and quick
Would recommend her to every customer.
Needed to close my account, she was able to do it in less than a minute this is beyond amazing.

Date of experience: July 28, 2018
India
1 review
0 helpful votes
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Awesome
July 30, 2018

Excellent service provided by the team.
I want to continue with the work with freelancer website.
Awsome...

Date of experience: July 28, 2018
Washington
1 review
0 helpful votes
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Happy Freelancing
July 30, 2018

I had a good response from "Erwin C" It was so much informative & also solved my problem. Wish all the best freelancer.com

Date of experience: July 28, 2018
India
1 review
0 helpful votes
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Awesome support
July 30, 2018

Katie R. Done a really awesome job. She really quick and responsive. Done a excellent job. Appreciate

Date of experience: July 28, 2018
India
1 review
1 helpful vote
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I am glad to be a part of freelancer.com. They have the best support system and any issue is resolved under 48 hours. The best part is if you request something or suggest to them, they immediately work on it, no matter if it is how small or big thing.
Best regards

Date of experience: July 28, 2018
GB
1 review
0 helpful votes
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Great cutomer service!
July 30, 2018

I chatted with Katie R on live chat, she was very helpful and fully resolved my query very quickly. Katie is an asset to Freelancer!

Date of experience: July 28, 2018
Malaysia
1 review
0 helpful votes
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Swift response
July 30, 2018

Freelancer answer my queries and help me to settle the problem on the spot. Now I have no worry to my Freelancer account. Thank you.

Date of experience: July 28, 2018
California
1 review
0 helpful votes
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Explained clearly
July 30, 2018

I got all answers and help needed from them. He assisted me very well and explained every detail very clearly

Date of experience: July 28, 2018
BA
1 review
0 helpful votes
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I get help from Erwin C. Great experience. The support were fast and give me the answers I was looking for. Also, second time I got help from Kayla B. Same experience... great and helpful! Thanks again.

Date of experience: July 28, 2018
Thailand
1 review
0 helpful votes
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Very helpful and kind enough to understand and solve my problem. Quite a good response from "Erwin. C" He/she asked about minimum details and quick on answering the query. Great to assist with always.

Date of experience: July 27, 2018
Bangladesh
1 review
0 helpful votes
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Other help
July 29, 2018

Very helpfully i satisfied :) i think its my best experience with support i recommended 100 % very helpfully i satisfied :) i think its my best experience with support i recommended 100 %very helpfully i satisfied :) i think its my best experience with support i recommended 100 %

Date of experience: July 27, 2018
New York
1 review
0 helpful votes
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Great Help
July 29, 2018

Had an issue with a deposit, and in no time customer service solved it quite quickly in chat. I was very pleased.

Date of experience: July 27, 2018
Greece
1 review
0 helpful votes
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It was good experience but I waste 1 hr in order to be online, pls in order to be perfect fix it up the time waiting in the queue

Date of experience: July 27, 2018
Turkiye
1 review
0 helpful votes
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Satisfactory
July 29, 2018

She was great and helped in the shortest possible time. She communicated well as well. Great job.
I was very satisfied.

Date of experience: July 27, 2018
GB
1 review
0 helpful votes
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Kayla was very helpful
July 29, 2018

I had questions regarding project payments and Kayla helped to explain what was going on, as I was very confused at first! Many thanks Kayla! :)

Date of experience: July 27, 2018
Egypt
1 review
1 helpful vote
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The agent was helpful
July 29, 2018

Josie G has answered my inquires and provided me with the hints that I really need.
I faced 3 scammers who asked me to pay them money to their bank account in order to release their work materials.
Josie G was helpful relating to this.

Date of experience: July 27, 2018
GB
1 review
0 helpful votes
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Issue solved in a jiffy
July 29, 2018

Kayla B. Was my agent and understood my problem at once. The issue was resolved immediately. The process was very quick and swift.

Date of experience: July 27, 2018