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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Katie is very patient to listen delicate situation, fast in responding and willing in to resolve freelancer issues
Katie R is a great communicator i hope she will take action immediately and solve my issue about this concern...
Thank you
Charlotte B is the best very helpful and quick
Would recommend her to every customer.
Needed to close my account, she was able to do it in less than a minute this is beyond amazing.
Excellent service provided by the team.
I want to continue with the work with freelancer website.
Awsome...
I had a good response from "Erwin C" It was so much informative & also solved my problem. Wish all the best freelancer.com
Katie R. Done a really awesome job. She really quick and responsive. Done a excellent job. Appreciate
I am glad to be a part of freelancer.com. They have the best support system and any issue is resolved under 48 hours. The best part is if you request something or suggest to them, they immediately work on it, no matter if it is how small or big thing.
Best regards
I chatted with Katie R on live chat, she was very helpful and fully resolved my query very quickly. Katie is an asset to Freelancer!
Freelancer answer my queries and help me to settle the problem on the spot. Now I have no worry to my Freelancer account. Thank you.
I got all answers and help needed from them. He assisted me very well and explained every detail very clearly
I get help from Erwin C. Great experience. The support were fast and give me the answers I was looking for. Also, second time I got help from Kayla B. Same experience... great and helpful! Thanks again.
Very helpful and kind enough to understand and solve my problem. Quite a good response from "Erwin. C" He/she asked about minimum details and quick on answering the query. Great to assist with always.
Very helpfully i satisfied :) i think its my best experience with support i recommended 100 % very helpfully i satisfied :) i think its my best experience with support i recommended 100 %very helpfully i satisfied :) i think its my best experience with support i recommended 100 %
Had an issue with a deposit, and in no time customer service solved it quite quickly in chat. I was very pleased.
It was good experience but I waste 1 hr in order to be online, pls in order to be perfect fix it up the time waiting in the queue
She was great and helped in the shortest possible time. She communicated well as well. Great job.
I was very satisfied.
I had questions regarding project payments and Kayla helped to explain what was going on, as I was very confused at first! Many thanks Kayla! :)
Josie G has answered my inquires and provided me with the hints that I really need.
I faced 3 scammers who asked me to pay them money to their bank account in order to release their work materials.
Josie G was helpful relating to this.
Kayla B. Was my agent and understood my problem at once. The issue was resolved immediately. The process was very quick and swift.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.