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FreelancerReviews 19,958

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Stephanie M - Great support
July 31, 2018

She (Stephanie M) was forthcoming and really nice and handled my questions fast and profesiional.

Thank you.

Date of experience: July 31, 2018
Pakistan
1 review
0 helpful votes
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Getting online help
July 31, 2018

I had cat with Kimberly R. Representative of freelancer on a problem faced by me. The rep very kindly and in effective way guided me. I am really satisfied with representative Kimberly R.

Date of experience: July 31, 2018
LA
1 review
0 helpful votes
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Hello, You are very kind and patient too.
I am really satisfied with your service.
Thank you for your support!

Date of experience: July 31, 2018
Saudi Arabia
1 review
1 helpful vote
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Good web, but need more filter
August 2, 2018

In general it is good experience, but sometimes I end up with someone who subcontract the job to other freelancer which is consider as cheating on me.
This web is for freelancer not trader who is taking advantage from other freelancer.

Date of experience: July 31, 2018
India
1 review
0 helpful votes
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Charlotte B.
July 31, 2018

Helped me, and given additional info for safe bidding... Thanks a lot Charlotte :). ...

Date of experience: July 31, 2018
GB
1 review
1 helpful vote
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Outstanding Customer Service
July 31, 2018

Agent Stephanie M is an asset to this customer service team, they helped my thoroughly and swiftly with my problems and even took the time to explain to me how the site works for future use.

All my queries had been addressed and nothing overlooked.

A Great customer service journey and will recommend this site to others purely on Stephanie M's service!

Date of experience: July 31, 2018
Israel
1 review
0 helpful votes
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Very good!
July 31, 2018

The support man was clear and explaining to me, important points I had not understood before.

Too bad you do not have a translation to Hebrew
I think you (the site) would get more work from Israel if you will have an Hebrew like ather translation In other languages
An optimization proposal worth considering!

Date of experience: July 31, 2018
Egypt
1 review
1 helpful vote
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Really helpful
July 31, 2018

It was really good to deal with Kayla B.

I was really lost and I found Kayla B. To lead me and help me with all my issues

Very helpful and well experienced.

Thanks a lot.

Date of experience: July 31, 2018
Bulgaria
1 review
0 helpful votes
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Kayla B.
July 31, 2018

Great help and support,... Kayla was very helpful giving me all the answers of the questions that I was looking for...

Date of experience: July 31, 2018
Kenya
1 review
0 helpful votes
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Customer care service.
July 31, 2018

Professional and excellent show of courtesy. Friendly and would want to work with them again. Kayla was the name of the agent that handled my case and it was simply impressive!

Date of experience: July 31, 2018
Pakistan
1 review
0 helpful votes
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Personal Experience
July 31, 2018

I would like to say that Freelancer is a rising star in the world and Freelancer.com Support Team are the best one in assisting in all kinds of matters. Whenever I ran into Problems Support Team assist me in a humble way and give me the solution of the problem. In-fact you guys are life saver for me.

Date of experience: July 30, 2018
Colombia
1 review
1 helpful vote
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Genius
July 30, 2018

Awesome.
Eric was sympathetic and offered me his help.
I did not have to wait long.
I'm grateful for the help

Date of experience: July 30, 2018
India
1 review
1 helpful vote
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She was very cooperative and handled my queries patiently and solved my problems. Very good job done by Kayla B.

Date of experience: July 30, 2018
South Africa
1 review
1 helpful vote
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Explended assist by Kayla B
July 30, 2018

Well i'm satisfied an took her time to get me answers
I would love her to assist me in future if i have a problem

Date of experience: July 30, 2018
Philippines
1 review
0 helpful votes
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Kayla B. Helped me with my simple problem. She was considerate, and all information she gave was direct and clear. Thank you for your time, Kayla B.!

Date of experience: July 30, 2018
South Africa
1 review
1 helpful vote
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I was accepted for a project and the person harassed me and did not want any work done. Kimberly helped me to solve this and my fees were returned to me as I did not do/ could not do any work for this person.

I will continue to persue work on freelancer. Thank you

Date of experience: July 30, 2018
GB
1 review
0 helpful votes
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Kayla B
July 30, 2018

Very professional employee who was happy to help and replied very quickly to my requests. Nothing was too much trouble.

Date of experience: July 30, 2018
India
1 review
0 helpful votes
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Great!
July 30, 2018

Had a short conversation with Eric, but the information received was detailed! Appreciate the help! I will surely get back in case I need them in the future!

Date of experience: July 29, 2018
Egypt
1 review
0 helpful votes
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Our project money refund
July 30, 2018

I had conversation with Katie, and she reply me fast and told me she will send my question to contest team and they will reply me soon.

Date of experience: July 29, 2018
Pakistan
1 review
0 helpful votes
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I chatted with Erwin C.
Freelancer support was very efficient and fast. Erwin C got into action straight away and resolved the issue within minutes.

Date of experience: July 29, 2018