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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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She (Stephanie M) was forthcoming and really nice and handled my questions fast and profesiional.
Thank you.
I had cat with Kimberly R. Representative of freelancer on a problem faced by me. The rep very kindly and in effective way guided me. I am really satisfied with representative Kimberly R.
Hello, You are very kind and patient too.
I am really satisfied with your service.
Thank you for your support!
In general it is good experience, but sometimes I end up with someone who subcontract the job to other freelancer which is consider as cheating on me.
This web is for freelancer not trader who is taking advantage from other freelancer.
Helped me, and given additional info for safe bidding... Thanks a lot Charlotte :). ...
Agent Stephanie M is an asset to this customer service team, they helped my thoroughly and swiftly with my problems and even took the time to explain to me how the site works for future use.
All my queries had been addressed and nothing overlooked.
A Great customer service journey and will recommend this site to others purely on Stephanie M's service!
The support man was clear and explaining to me, important points I had not understood before.
Too bad you do not have a translation to Hebrew
I think you (the site) would get more work from Israel if you will have an Hebrew like ather translation In other languages
An optimization proposal worth considering!
It was really good to deal with Kayla B.
I was really lost and I found Kayla B. To lead me and help me with all my issues
Very helpful and well experienced.
Thanks a lot.
Professional and excellent show of courtesy. Friendly and would want to work with them again. Kayla was the name of the agent that handled my case and it was simply impressive!
I would like to say that Freelancer is a rising star in the world and Freelancer.com Support Team are the best one in assisting in all kinds of matters. Whenever I ran into Problems Support Team assist me in a humble way and give me the solution of the problem. In-fact you guys are life saver for me.
She was very cooperative and handled my queries patiently and solved my problems. Very good job done by Kayla B.
Well i'm satisfied an took her time to get me answers
I would love her to assist me in future if i have a problem
Kayla B. Helped me with my simple problem. She was considerate, and all information she gave was direct and clear. Thank you for your time, Kayla B.!
I was accepted for a project and the person harassed me and did not want any work done. Kimberly helped me to solve this and my fees were returned to me as I did not do/ could not do any work for this person.
I will continue to persue work on freelancer. Thank you
Very professional employee who was happy to help and replied very quickly to my requests. Nothing was too much trouble.
Had a short conversation with Eric, but the information received was detailed! Appreciate the help! I will surely get back in case I need them in the future!
I had conversation with Katie, and she reply me fast and told me she will send my question to contest team and they will reply me soon.
I chatted with Erwin C.
Freelancer support was very efficient and fast. Erwin C got into action straight away and resolved the issue within minutes.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.