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FreelancerReviews 19,958

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Indonesia
1 review
1 helpful vote
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Customer service
August 2, 2018

I have a withdrawal issues with my first express withdrawal method recently I have been using other withdrawal method.
I just got some help from freelancer.com agent named Frieda, that my express withdrawal method will reflect in my local bank account within 1-3 days.
Thanks for the information Frieda

Date of experience: August 2, 2018
Turkiye
1 review
1 helpful vote
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Diamond!
August 2, 2018

Diamond support. Thanks Frieda. She gave options how to sort my issue. She give additional information regarding my issue

Date of experience: August 1, 2018
Juan M.
Colombia
1 review
1 helpful vote
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Great Customer Support Service
August 2, 2018

Outstanding experience! I really appreciate the high professionalism and courtesy shown for Cyrill during my request for help.

Date of experience: August 1, 2018
Colombia
1 review
0 helpful votes
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She was patient and had all the answers to my questions. I think I can now verify my paying method and start working with Freelancer.com

Date of experience: August 1, 2018
Viet Nam
1 review
0 helpful votes
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She is very kind, she is helpful and i feel more comfortable, i hope i can make friend with her. Thank you Kimberly.

Date of experience: August 1, 2018
India
1 review
0 helpful votes
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Thank you very much
August 1, 2018

Josie G is very supportive person he resolve my issue with in a minute
Thank you for this wonderful support

Date of experience: August 1, 2018
New Zealand
1 review
0 helpful votes
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Fantastic
August 1, 2018

Freida was very helpful and went above and beyond what I was expecting. I am very appreciative of the service I received

Date of experience: August 1, 2018
Kuwait
1 review
0 helpful votes
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Feedback on refund
August 1, 2018

Explained all the details, processes, and how long will it take. Covered and addressed all my concerns

Date of experience: August 1, 2018
Romania
1 review
0 helpful votes
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Chat Review
August 1, 2018

Kayla B. Was a super person and she understood which is my issue, and she helped me to resolve it. Thanks a lot!

Date of experience: August 1, 2018
Malaysia
1 review
4 helpful votes
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The amount of fake projects is staggering. Based on my estimation it's more than 30%... I bid on 100+ projects per day so I know what I'm talking about. Freelancer.com is quickly turning into a joke. Projects that are obvious duplicates posted from different fake accounts. The management does very little to combat this issue, heck maybe they like it, they like to boast about how they have close to 15 million projects posted. Right now, a third of the projects posted on that platform are 100% fake. Been working at Freelancer.com for years, now I'm considering other options. RIP Freelancer.

Date of experience: August 1, 2018
Colombia
1 review
0 helpful votes
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Kayla B the person who I talk to on the live chat was really helpful to clarify my doubts. Excellent attention and service

Date of experience: August 1, 2018
Kenya
1 review
0 helpful votes
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Assistance from Support desk
August 1, 2018

Cherlotte B really assisted me with an issue that I had, regarding an employer who communicated with me on email, and requested me to pay some money.

Date of experience: August 1, 2018
Georgia
1 review
1 helpful vote
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Excellent service...
August 1, 2018

Was depositing funds for a project, and inadvertently funded twice. Kayla B with Freelancer rectified the situation quickly. Great attitude and excellent customer service!

Date of experience: August 1, 2018
Israel
1 review
1 helpful vote
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Great service
August 1, 2018

Great service! First time for me here at the website and great service- Josie G
I asked for a refund of my mistake and you did it very quick

Date of experience: August 1, 2018
Bangladesh
1 review
0 helpful votes
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Great service
August 1, 2018

Great service, i happy your service, freelancer customer support is best respond few minute, handled my questions fast and profesiional
Thanks

Date of experience: August 1, 2018
Philippines
1 review
0 helpful votes
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Frieda's Assistance
August 1, 2018

She was amazing. I wish all customer service reps are like her. She's willing to give me a refund for a mistake I did (at least I think I did) with the payment currency. Super understanding. Frieda, ask your boss for a raise. You're awesome

Date of experience: August 1, 2018
India
1 review
0 helpful votes
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Great Experience!
August 1, 2018

Thanks for your support. It helped me a lot. Now its annoying to describe this within 100 words lol. You guys done a great job and in future hope this support will be available with you. God bless!

Date of experience: July 31, 2018
California
1 review
0 helpful votes
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Misunderstanding project review
August 1, 2018

Had mistakenly mentioned incomplete project status it was nicely solved. I really appreciate the way of dealing

Date of experience: July 31, 2018
South Africa
1 review
1 helpful vote
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EcoPencil Logo
August 1, 2018

I must say that your staff are friendly and extremely helpful. From inception I have found the process to be of a high standard. I do believe that using the login and our own panel this could definitely be more user friendly. Regards Don deeb

Date of experience: July 31, 2018
India
1 review
0 helpful votes
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Issue solved
July 31, 2018

Stephanie has helped me fix the issue which has been bugging me for past 20 days. Thank you so much stephaine. I am not sure why other guys from you support didn't resolve the issue as fast as Stephaine did

Date of experience: July 31, 2018