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FreelancerReviews 19,958

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Membership
August 5, 2018

The agent was so helpful and i got what i wanted within few minutes. I will continue to be a freelancer and hoping to get job from my clients

Date of experience: August 3, 2018
Philippines
1 review
0 helpful votes
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Kayla B.
August 5, 2018

She answered everything what i needed and questions regarding to withdrawal and also i accidentally hired someone and asked her if i totally cancelled the hire

Date of experience: August 3, 2018
California
1 review
0 helpful votes
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An Awsome Exprience
August 5, 2018

This is an awesome platform, and customer service is good. Thanks, Katie and Frieda. Actually Freelancer required me to verify my account again and again, and i also updated my informations again and again. Maybe something went wrong, Anyway, my account had been verified sucessfully at the end. Thanks.

Date of experience: August 3, 2018
Azerbaijan
1 review
1 helpful vote
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Very kind and understanging
August 5, 2018

Was very thoughful about my problem and tried to help me for solving it. So kind and nice.
Very satishfied

Date of experience: August 3, 2018
Pakistan
1 review
0 helpful votes
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Kayla B professionalism
August 5, 2018

I am very impressed with the Kayla B professionalism. Kayla B was very kind and helpful.
Thank you Freelancer for providing this kind of agents!

Date of experience: August 3, 2018
Australia
1 review
0 helpful votes
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Great customer support!
August 5, 2018

Frieda was very helpful in providing me with the information I needed and going beyond by actually helping me extend my contest (free of charge) as I wasn't fully aware of the rules when I created it. Great customer support!

Date of experience: August 2, 2018
Australia
1 review
0 helpful votes
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Perfect
August 5, 2018

Kayla B, support very well and i happy with her advice. I wondering always someone like her be as support desk

Date of experience: August 2, 2018
India
1 review
0 helpful votes
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This is for Eric S
August 5, 2018

Eric S is your asset...

Thank you Eric, you have answered all my question. I don't know why I was not able to chat, I had soo many questions and Eric patiently answered all of them. Thank you again :)

Date of experience: August 2, 2018
Bahrain
1 review
0 helpful votes
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Help contacting a freelance
August 5, 2018

It was good, he did the right thing by blocking the amount I paid a freelancer after he has been not giving any work for more then a month and dragging the project and not taking t responsibility or doing professional work after I pad him for the second time

So he contacted the freelancer and blocked the amount I already pad

Date of experience: August 2, 2018
Pakistan
1 review
0 helpful votes
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Very well satisfied
August 5, 2018

Guides me very well and also solved my problem very well and refund my dues into my account i am very satisfied by him

Date of experience: August 2, 2018
Pennsylvania
1 review
0 helpful votes
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Chat with Josie G
August 2, 2018

I completed my first project over 2 weeks ago, and my client has not yet marked the project completed. Josie was very helpful, and gave me step by step instructions I can send to him. I'm hopeful that this will resolve the issue and get me my first positive review.

Date of experience: August 2, 2018
Italy
1 review
0 helpful votes
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Excellent assistance
August 2, 2018

I received an excellent assistance by Charlotte B. For a problem I had. Charlotte gave me a full service and she quickly answered my questions.

Date of experience: August 2, 2018
Bulgaria
1 review
0 helpful votes
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Awesome CS
August 2, 2018

Kayla was very helpfull in my questions and issues, helped me with everything i asked and provided me with enough information.The issues i had are now solved, thank you very much!

Date of experience: August 2, 2018
India
1 review
0 helpful votes
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Good
August 2, 2018

My project got deleted by mistake, thanks for restoring it. As i wanted to make balance payment. You support is appreciated

Date of experience: August 2, 2018
Bangladesh
1 review
1 helpful vote
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Withdrawal
August 2, 2018

Thank you so much. My problem has been solved and i am very satisfied with this agent...

Date of experience: August 2, 2018
India
1 review
0 helpful votes
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Helpful
August 2, 2018

Josie G- was patient and addressed all my queries. Took the time to listen and explain one by one clearly

Date of experience: August 2, 2018
India
1 review
0 helpful votes
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Very help full
August 2, 2018

I'd appreciate support team for solving my doubts and help me. Thanks
For your help

Thanks Josie G. For Your quick help.

Date of experience: August 2, 2018
RU
1 review
1 helpful vote
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Thanks to Kayla B.
August 2, 2018

I've been contacting a support manager Kayla B. She managed to address all of my concerns about payments in a very detailed and patient way. Good to go!

Date of experience: August 2, 2018
Texas
1 review
0 helpful votes
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I initiate a dispute with a Freelancer. I accidentally hit the wrong button and $1,000 wrongfully transfer to this freelancer. Ms. Kayla is quickly taken the necessary action and notified this Freelancer. Demanding to full refunds from this Freelancer. Apparently, this freelancer is a SCAM artist. He probably refused to do the proper refunds. Ms. Kayla immediately freeze the Freelancer's account to project the Employer. I am a small business Owner, and can't afford to loss $1,000 to a scammer. Very good job. Kayla.

Date of experience: August 2, 2018
Kenya
1 review
0 helpful votes
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Frieda S's assistance
August 2, 2018

Frieda was kind and patient enough to assist me. She addressed my main concern and opted to help on anything else that I had issues with. I was slow on response as I was trying to actualize some of the things she was advising on but she was polite and patient enough.

Date of experience: August 2, 2018