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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The agent was so helpful and i got what i wanted within few minutes. I will continue to be a freelancer and hoping to get job from my clients
She answered everything what i needed and questions regarding to withdrawal and also i accidentally hired someone and asked her if i totally cancelled the hire
This is an awesome platform, and customer service is good. Thanks, Katie and Frieda. Actually Freelancer required me to verify my account again and again, and i also updated my informations again and again. Maybe something went wrong, Anyway, my account had been verified sucessfully at the end. Thanks.
Was very thoughful about my problem and tried to help me for solving it. So kind and nice.
Very satishfied
I am very impressed with the Kayla B professionalism. Kayla B was very kind and helpful.
Thank you Freelancer for providing this kind of agents!
Frieda was very helpful in providing me with the information I needed and going beyond by actually helping me extend my contest (free of charge) as I wasn't fully aware of the rules when I created it. Great customer support!
Eric S is your asset...
Thank you Eric, you have answered all my question. I don't know why I was not able to chat, I had soo many questions and Eric patiently answered all of them. Thank you again :)
It was good, he did the right thing by blocking the amount I paid a freelancer after he has been not giving any work for more then a month and dragging the project and not taking t responsibility or doing professional work after I pad him for the second time
So he contacted the freelancer and blocked the amount I already pad
Guides me very well and also solved my problem very well and refund my dues into my account i am very satisfied by him
I completed my first project over 2 weeks ago, and my client has not yet marked the project completed. Josie was very helpful, and gave me step by step instructions I can send to him. I'm hopeful that this will resolve the issue and get me my first positive review.
I received an excellent assistance by Charlotte B. For a problem I had. Charlotte gave me a full service and she quickly answered my questions.
Kayla was very helpfull in my questions and issues, helped me with everything i asked and provided me with enough information.The issues i had are now solved, thank you very much!
My project got deleted by mistake, thanks for restoring it. As i wanted to make balance payment. You support is appreciated
Thank you so much. My problem has been solved and i am very satisfied with this agent...
Josie G- was patient and addressed all my queries. Took the time to listen and explain one by one clearly
I'd appreciate support team for solving my doubts and help me. Thanks
For your help
Thanks Josie G. For Your quick help.
I've been contacting a support manager Kayla B. She managed to address all of my concerns about payments in a very detailed and patient way. Good to go!
I initiate a dispute with a Freelancer. I accidentally hit the wrong button and $1,000 wrongfully transfer to this freelancer. Ms. Kayla is quickly taken the necessary action and notified this Freelancer. Demanding to full refunds from this Freelancer. Apparently, this freelancer is a SCAM artist. He probably refused to do the proper refunds. Ms. Kayla immediately freeze the Freelancer's account to project the Employer. I am a small business Owner, and can't afford to loss $1,000 to a scammer. Very good job. Kayla.
Frieda was kind and patient enough to assist me. She addressed my main concern and opted to help on anything else that I had issues with. I was slow on response as I was trying to actualize some of the things she was advising on but she was polite and patient enough.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.