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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Very good support. Most of the time they are able to solve my issues satisfactorily.
There is always some available.
I was hit with a negative charge because I failed to downgrade before the end of the month. I spoke with Betty T and after much deliberation, I got a refund. It was a sweet way to start my morning. Thumbs up for having the welfare of your writers in mind.
Excellent assistance and easy to follow, issue resolved quickly, able to move to next stage, thats all
There was an employer who reverse his payment after providing my services to him. Good thing Freelancer resolved the matter immediately. Thank you.
Josie G. Was fantastic, prompt and very professional as well as friendly.
My question has been answered in a matter of seconds.
Thank you.
My account is closed please Help me to reopen i have never Done any Thing Against Term and Condition please reopen my account
He was very kindly to find my money back. I worked very hard for 2 weeks on freelancer and earned $144. But once by my mistake I have lost $119.
He found my money back. I'm very satisfy for that helpful support by Stephanie M.
I wanna rate the sir by 5 stars.
Great place to find a skilled employee. In fact a lot of them are ready to work on negotiation... it will, probably reduce the cost, hiring issues, but at the end, we could see the result.
Good experience good experience good experience good experience good experience good experiencegood experience good experience
I received an excellent assistance by Erwin for a multiple problems I had. He gave me a full service and she quickly answered my questions.
Erwin C. Assisted me when my 2 step verification was not sending out codes. He worked fast and efficiently to fix the problem. I am glad he was the one to assist me in the chat.
Stephanie M was lovely to deal with. I wish all my cases could be handled by Stephanie M. Made me feel more at ease with such a horrible situation.
Katie R helped me to solve my account issue after throwing security questions.
She is really very helpful and excellent customer service
Encountered problem between an employer and I (freelancer) regarding communication between both parties. I've been asked to deposit a security fund to them before starting the task, and also received few messages from other employers to communicate via e-mail. And Katie responded in a quick manner and provided me information as how the procedure was supposed to take place.
Fixed the recruiter option after paying multiple times already and updated title which was not editable for me, all done within minutes.
I received an excellent assistance from Gonzalo. He was quick and helped me solve the issue quickly.
It was very helpful to chat with Josie G. I appreciate his/her patience throughout the chat session. Josie G. Assist me properly with patience and more guidance. Thanks Josie G.
Freelancer is excellent online platform... They resolve in a few minutes... They Are excellent site for earning...
Kayla B. Was very helpful and polite. This is the kind of support I need in general and I hope we'll solve my problem as soon as possible.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.