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FreelancerReviews 19,958

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Ecuador
1 review
0 helpful votes
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Support received
August 8, 2018

Very good support. Most of the time they are able to solve my issues satisfactorily.
There is always some available.

Date of experience: August 7, 2018
India
1 review
0 helpful votes
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Brian A.
August 8, 2018

Helped me to cancel a project. Very helpful. Now all the concerns have been solved. Brian A was very helpful.

Date of experience: August 6, 2018
Nigeria
1 review
0 helpful votes
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Made my morning exciting
August 8, 2018

I was hit with a negative charge because I failed to downgrade before the end of the month. I spoke with Betty T and after much deliberation, I got a refund. It was a sweet way to start my morning. Thumbs up for having the welfare of your writers in mind.

Date of experience: August 6, 2018
Australia
2 reviews
0 helpful votes
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Assistance with giving feedback
August 8, 2018

Excellent assistance and easy to follow, issue resolved quickly, able to move to next stage, thats all

Date of experience: August 6, 2018
Philippines
1 review
0 helpful votes
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Very helpful
August 8, 2018

There was an employer who reverse his payment after providing my services to him. Good thing Freelancer resolved the matter immediately. Thank you.

Date of experience: August 6, 2018
GB
1 review
0 helpful votes
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Great Customer Service
August 6, 2018

Josie G. Was fantastic, prompt and very professional as well as friendly.
My question has been answered in a matter of seconds.

Thank you.

Date of experience: August 6, 2018
India
1 review
0 helpful votes
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My account is closed
August 6, 2018

My account is closed please Help me to reopen i have never Done any Thing Against Term and Condition please reopen my account

Date of experience: August 6, 2018
LA
1 review
0 helpful votes
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Refunding problem was solved!
August 6, 2018

He was very kindly to find my money back. I worked very hard for 2 weeks on freelancer and earned $144. But once by my mistake I have lost $119.
He found my money back. I'm very satisfy for that helpful support by Stephanie M.
I wanna rate the sir by 5 stars.

Date of experience: August 6, 2018
India
1 review
0 helpful votes
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Awesome
August 6, 2018

Great place to find a skilled employee. In fact a lot of them are ready to work on negotiation... it will, probably reduce the cost, hiring issues, but at the end, we could see the result.

Date of experience: August 6, 2018
New Jersey
1 review
0 helpful votes
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Simple, to the point
August 6, 2018

Good experience good experience good experience good experience good experience good experiencegood experience good experience

Date of experience: August 5, 2018
Pakistan
1 review
0 helpful votes
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Nice support by Erwin
August 6, 2018

I received an excellent assistance by Erwin for a multiple problems I had. He gave me a full service and she quickly answered my questions.

Date of experience: August 5, 2018
Tennessee
1 review
0 helpful votes
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Erwin C. Assisted me when my 2 step verification was not sending out codes. He worked fast and efficiently to fix the problem. I am glad he was the one to assist me in the chat.

Date of experience: August 5, 2018
Australia
1 review
0 helpful votes
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Stephanie M - Very helpful
August 6, 2018

Stephanie M was lovely to deal with. I wish all my cases could be handled by Stephanie M. Made me feel more at ease with such a horrible situation.

Date of experience: August 4, 2018
Texas
1 review
0 helpful votes
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Dispute and account review
August 6, 2018

Katie R helped me to solve my account issue after throwing security questions.
She is really very helpful and excellent customer service

Date of experience: August 4, 2018
Malaysia
1 review
0 helpful votes
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Katie R
August 8, 2018

Encountered problem between an employer and I (freelancer) regarding communication between both parties. I've been asked to deposit a security fund to them before starting the task, and also received few messages from other employers to communicate via e-mail. And Katie responded in a quick manner and provided me information as how the procedure was supposed to take place.

Date of experience: August 4, 2018
NL
1 review
0 helpful votes
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Quick and smooth support
August 5, 2018

Fixed the recruiter option after paying multiple times already and updated title which was not editable for me, all done within minutes.

Date of experience: August 3, 2018
India
1 review
0 helpful votes
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Excellent support
August 5, 2018

I received an excellent assistance from Gonzalo. He was quick and helped me solve the issue quickly.

Date of experience: August 3, 2018
Pakistan
1 review
0 helpful votes
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Josie G.
August 5, 2018

It was very helpful to chat with Josie G. I appreciate his/her patience throughout the chat session. Josie G. Assist me properly with patience and more guidance. Thanks Josie G.

Date of experience: August 3, 2018
Pakistan
1 review
0 helpful votes
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Freelancer
August 5, 2018

Freelancer is excellent online platform... They resolve in a few minutes... They Are excellent site for earning...

Date of experience: August 3, 2018
GB
1 review
0 helpful votes
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Contest Cancellation
August 5, 2018

Kayla B. Was very helpful and polite. This is the kind of support I need in general and I hope we'll solve my problem as soon as possible.

Date of experience: August 3, 2018