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FreelancerReviews 19,958

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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Excellent support by Kayla. B
August 9, 2018

Kayla is really experienced about her work.
She solved my problem very quickly. She has patient and very respectful.

Date of experience: August 8, 2018
Singapore
1 review
0 helpful votes
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Feedback Edit
August 8, 2018

Frieda has done a great job to fulfill my request in a speedy time to help edit a feedback that has been posted on page.

Date of experience: August 8, 2018
Egypt
1 review
0 helpful votes
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Katie R
August 8, 2018

Very polite and helpful person, though the problem didn't get solved till this moment she was keen on it

Date of experience: August 8, 2018
Indonesia
1 review
0 helpful votes
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Good service
August 8, 2018

Kayla B. Was helpfull with my concerns in a fast way, she understood my needs in order to get in touch with a customer. Thank you very much for the good support.

Date of experience: August 8, 2018
Ukraine
1 review
0 helpful votes
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Change phone number support
August 8, 2018

Frieda was very pleasant to communicate with and very helpful for solving my issue. The issue was resolved immediately

Date of experience: August 8, 2018
Italy
1 review
0 helpful votes
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Polite assistant
August 8, 2018

Kayla B. Is a very good and polite assistant. She helped me to quickly solve the issue i had. Hopefully you can get her has your online supporter.

Date of experience: August 8, 2018
Egypt
1 review
0 helpful votes
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Feedback
August 8, 2018

Frieda, thank you very much, you are very helpful.

Date of experience: August 8, 2018
Bangladesh
1 review
0 helpful votes
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Amazing help service
August 8, 2018

Thank you so much. He find my problem one by one and provide me the better service. He took every information and solve it.

Date of experience: August 8, 2018
Australia
1 review
0 helpful votes
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Prompt response
August 8, 2018

Ryder was able to assist with my enquiry quickly. The reason why is not a 5 is because from my message/enquiry, it was clear that I wanted the refund back into my bank account not as "balance money", so I think it was unnecesary to explain myself again.

Date of experience: August 7, 2018
China
1 review
1 helpful vote
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Good support.
August 8, 2018

Good support ready to assist fast. When I asked my issue they explain me how to update bid,, Good support ready to assist fast. When I asked my issue they explain me how to update bid,,

Date of experience: August 7, 2018
Australia
1 review
1 helpful vote
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SPSS Project
August 8, 2018

Highly professional job was done! She was timely and easy to comminicate with and she understood my requirements well. I have no hesitation in recommending her to anyone who wants a very good job done. Well done!

Date of experience: August 7, 2018
Egypt
1 review
0 helpful votes
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I got supported!
August 8, 2018

Ryder S. One of the agents in freelancer.com customer care team helped me alot with my issue, and i'm grateful for his efforts.

Date of experience: August 7, 2018
VE
1 review
0 helpful votes
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Really kind, and really helpfull. I had a doubt and they solved it in no time! I couldnt contact my employer after he contact me first. I was worried, so I headed to the support center where Charlotte B, explained to me that I was unable to do so, not because the chatbox was failling, but because the project was deleted.

Date of experience: August 7, 2018
Romania
1 review
0 helpful votes
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Thank you Frieda S
August 8, 2018

It was a great experience overall, helpful and solved my problem. Fieda S. Was great and I really appreciate her help. Thank you!

Date of experience: August 7, 2018
Israel
1 review
0 helpful votes
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Very Helpful
August 8, 2018

Josie was very cooperative and patient. Hope to get my issue resolved quick. Thanks for your time Josie

Date of experience: August 7, 2018
Delaware
1 review
1 helpful vote
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Freelancer Support Review
August 8, 2018

Review for Kayla. B.
Answered my questions well and helped me get my refund in time. She also informed me that I will receive an emailonce the money is credited to my paypal account.

Date of experience: August 7, 2018
India
1 review
0 helpful votes
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Best
August 8, 2018

It's nice to get assist with Frieda, As she help me a lots as per my need and solve all query in short time. Nice excellent

Date of experience: August 7, 2018
Philippines
1 review
0 helpful votes
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Excellent Support on Freelancer
August 8, 2018

Josie G helped me to solve my issues promptly. Really appreciate the attitude. Happy with the support. Thank you.

Date of experience: August 7, 2018
Spain
1 review
0 helpful votes
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Really really helpful
August 8, 2018

I had an issue with my employer. Kayla B. Has helped me a lot and now I am on the way to receive my money.

Date of experience: August 7, 2018
Australia
1 review
0 helpful votes
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Feed back on Josie G
August 8, 2018

Very helpful in what was an interrupted chat from my end. She was patient and helped me solve the problem

Date of experience: August 7, 2018