business logo of Freelancer

FreelancerReviews 19,958

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Argentina
1 review
0 helpful votes
Follow Silvana r.
Unfollow Silvana r.
Share Review
Report Review

Luego de ser atendida muy mal por otra persona cuyo nombre no recuerdo pero califiqué negativamente en ese momento, me reconecté al chat y apareció Gonzalo V con toda su amabilidad y disposición para atender mis consultas, dudas y temores. Fue ampliamente resolutivo, dinámico y eficaz. Muy paciente y atento. Lamento que se me cerró la ventana de chat para calificarlo positivamente en ese momento. Gracias Gonzalo V. Este tipo de atención es la que necesita Freelancer. De no ser por él hasta hubiera dado de baja mi cuenta con la atención anterior, pues me hizo dudar de Freelancer. Gracias

Date of experience: August 10, 2018
Singapore
1 review
0 helpful votes
Follow Mittal S.
Unfollow Mittal S.
Share Review
Report Review

Katie R - Quickly responded to issue
August 10, 2018

I had made a deposit by mistake. Katie quickly identified the issue and started processing the request of refunding the deposit.

Date of experience: August 10, 2018
VE
1 review
0 helpful votes
Follow Quintin S.
Unfollow Quintin S.
Share Review
Report Review

Kind Attention
August 10, 2018

I was attended by Katie R. A pretty kind person who explained me what I needed to know, even when I should read the faq before asking for a live chat. I asked all my doubts and they were answered one by one in the best way possible. Greetings from Freelancer, Quintin S.

Date of experience: August 10, 2018
Ukraine
1 review
0 helpful votes
Follow Timofey R.
Unfollow Timofey R.
Share Review
Report Review

Thank you for quick feedback! Frieda must have bigger salary!) Thank you again, my question was closed with fast feedback! Thank you.

Date of experience: August 10, 2018
Italy
1 review
0 helpful votes
Follow Vito B.
Unfollow Vito B.
Share Review
Report Review

Excellent Support
August 10, 2018

I had an issue with the fee of a project cancelled, she solved my issue in a few minutes. I received back the fee as courtecy.

Date of experience: August 10, 2018
Bangladesh
1 review
0 helpful votes
Follow iqbal h.
Unfollow iqbal h.
Share Review
Report Review

Revarsal ballance Is Back my fund
August 10, 2018

I'm really glad to work at Freelancer.com,
I got a lot of support in my support for my problem. Your support service is really good. If you need help again Thank you.

Date of experience: August 10, 2018
Zambia
1 review
0 helpful votes
Follow Kambasiya d.
Unfollow Kambasiya d.
Share Review
Report Review

Customer Service with Frieda. S
August 10, 2018

Frieda. S responded quickly and politely. She also sorted out the issue before I realized she did. Great service!

Thanks again Frieda!

Date of experience: August 10, 2018
New Jersey
1 review
0 helpful votes
Follow Hanson H.
Unfollow Hanson H.
Share Review
Report Review

I had a difficult fraud customer issue and Kayla was helpful. The advices and the offer I get instead of my wasted time for a customer was good. I'd like to get Kayla's help again when needed.

Date of experience: August 10, 2018
GB
1 review
0 helpful votes
Follow Liam O.
Unfollow Liam O.
Share Review
Report Review

Great Help received from Katie
August 10, 2018

Really helpful advice from Katie. She pointed me in the right direction and explained the freelancer.com policy to me.

Date of experience: August 10, 2018
Singapore
1 review
0 helpful votes
Follow Jon W.
Unfollow Jon W.
Share Review
Report Review

Goodbye Freelancer
August 10, 2018

First time using Freelancer and i got scammed $50, and i have a sum of money inside my account with i wish to withdraw and i have no idea how. The platform isnt user friendly at all, its confuses the user and thats how i end up depositing more money then what i require.

Anyway I requested for a chat with an customer service officer, and Kayla B. Was assigned to me. Not only did she manage to get me my refund, she seems genuinely concerned about the scam of $50. She said an investigation will be conducted. Hopefully the freelancer scammed will get what he deserves.

Thank you Kayla B for your help once again. I would have left this platform an angry man if not for Kayla. Well done!

Date of experience: August 9, 2018
India
1 review
0 helpful votes
Follow Kevin G.
Unfollow Kevin G.
Share Review
Report Review

Regarding Auto renewal of membership
August 10, 2018

It was nice to chat and clear the issue. The issue was regarding auto renewal of my membership to convert into manual renewal. Thanks for the help.

Date of experience: August 9, 2018
India
1 review
0 helpful votes
Follow Kajal G.
Unfollow Kajal G.
Share Review
Report Review

Good experience
August 10, 2018

Kayla B.
IS very helpful and Kind person.
I have never get such good response from any executive.

I will love to chat with him in future

Date of experience: August 9, 2018
Argentina
1 review
0 helpful votes
Follow Elena P.
Unfollow Elena P.
Share Review
Report Review

Great help!
August 10, 2018

Jeremiah R. Answered within an hour with just the right answer and gave me the right option to solve how to disconnect grom the automatic translation mode I've signed in for.

Date of experience: August 9, 2018
Morocco
1 review
0 helpful votes
Follow Mustapha E.
Unfollow Mustapha E.
Share Review
Report Review

Is perfect
August 10, 2018

Josie G you are really perfect you helped me a lot and I would never forget that thank you very much

Date of experience: August 9, 2018
Egypt
1 review
1 helpful vote
Follow Mohamed H.
Unfollow Mohamed H.
Share Review
Report Review

A great agent
August 10, 2018

Katie is a great person. She helped me in my issue and was fantastic. I really appreciate her time and effort in solving my issue.

Date of experience: August 9, 2018
Qatar
1 review
0 helpful votes
Follow Zoya M.
Unfollow Zoya M.
Share Review
Report Review

BEST EXPERIENCE
August 10, 2018

Recently i had some doubts but Frieda helped me get over all these in the best way possible. She is friendly, well spoken and calm person.

Date of experience: August 9, 2018
Nigeria
1 review
0 helpful votes
Follow Christian A.
Unfollow Christian A.
Share Review
Report Review

Unqualified Support
August 10, 2018

I had a problem with Identity verification. At first, I thought it was unsolvable. But thanks to your flexibility it was resolved like you snapped your finger. Katie R. Stood by me and made it possible.

Thanks Katie R.

Date of experience: August 9, 2018
Turkiye
1 review
0 helpful votes
Follow ismail t.
Unfollow ismail t.
Share Review
Report Review

Thank You Katie
August 10, 2018

It was very helpful

Nice language

I am satisfied

Kind

Polite

Well-performingit was very helpful

Nice language

I am satisfied

Kind

Polite

Well-performing

Date of experience: August 9, 2018
California
1 review
0 helpful votes
Follow Ryan p.
Unfollow Ryan p.
Share Review
Report Review

Awesome
August 9, 2018

The live chat with customer care is superb. They replied immediately and once i pitched my problem, it was solved within no time

Date of experience: August 8, 2018
Brazil
1 review
0 helpful votes
Follow Levi R.
Unfollow Levi R.
Share Review
Report Review

Fast and easily solved my problems
August 9, 2018

Fast and easily solved my problems about identify verification and some anothers questions. Thank you.

Date of experience: August 8, 2018