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FreelancerReviews 19,959

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

VE
1 review
0 helpful votes
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Excellent help
August 13, 2018

Very grateful to Josie G. For her excellent care and excellent help. I hope to receive from Josie G. Good news of this inconvenience that I had! Greetings from Venezuela :)

Date of experience: August 13, 2018
Peru
1 review
0 helpful votes
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"gracias FRIEDA S"
August 13, 2018

Muy eficaz con sus respuestas, y muy paciente, me ayudo mucho en lo que necesitaba
Le estoy muy agradecido...

Date of experience: August 13, 2018
India
1 review
0 helpful votes
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Chat session with Frieda S.
August 13, 2018

The live chat session with agent Frieda S. Was really helpful. The issue which I was facing is resolved and all of my queries were answered really well.

Thanks

Date of experience: August 13, 2018
VE
1 review
0 helpful votes
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Help in Chat Live
August 13, 2018

Excelent Answer for part of Frieda S. Response and quick help from Frida S. Everything resolved in a moment and without inconvenience.

Date of experience: August 13, 2018
Spain
1 review
0 helpful votes
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You made it so easy
August 13, 2018

Thank you for the help today. Still getting to know Freelancer and your tech was very helpful, fast and friendly.

Date of experience: August 13, 2018
GB
1 review
0 helpful votes
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Customer services for Refund process
August 13, 2018

The best experience is given by Kayla B. My refund request was processed there and then in seconds, very helpful behavior

Date of experience: August 13, 2018
Viet Nam
1 review
0 helpful votes
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Project Cancellation Help
August 13, 2018

Great, quick and efficient response time from Kayla B. At Freelancer. She helped guide me in the right direction for cancelling a project.

Date of experience: August 13, 2018
GB
1 review
0 helpful votes
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Dealing with a complaint.
August 13, 2018

After my first experience with Freelancer.com I was overwhelmed to realise I did not get what I paid for. I did not know what to do. I contacted Freelancer support and they helped me so much. Wanda and Frieda were really helpful.

Date of experience: August 13, 2018
GB
1 review
0 helpful votes
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Deposit Refund
August 13, 2018

I have just spoken to Erwin C. About refunding my deposit. They were extremely helpful and very efficient. My issue was quickly sorted out with minimal fuss. Thanks Erwin!

Date of experience: August 13, 2018
India
1 review
0 helpful votes
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Good support
August 13, 2018

Frieda was very helpful and he answered all my question and he solved it.
Thank you for good support :)

Date of experience: August 13, 2018
India
1 review
0 helpful votes
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Great support Kayla
August 13, 2018

Kayla is understanding, knowledgeable. She immediately addressed all my concerns and got me a solution.

You rock Kayla B!

Date of experience: August 13, 2018
AE
1 review
1 helpful vote
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Im new to this site, trying to understand how does it works, Erwin from online customer service came up already twice and always answered to my confusions and made me understand on my queries.

Date of experience: August 12, 2018
Philippines
1 review
0 helpful votes
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Eric S.
August 13, 2018

Eric is patient. Understanding and had given me fast resolution. He deserves my praise and a raise too. Thanks a lot!

Date of experience: August 12, 2018
Egypt
2 reviews
0 helpful votes
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SUPER professional
August 13, 2018

Lovely environment and supportive team especially Danette O., keep up guys.

Date of experience: August 12, 2018
Egypt
1 review
0 helpful votes
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Erwin C.
August 13, 2018

Thank you for letting me know.

" Note that it is staed in section 3. Eligibility of our Terms and Conditions that "Login credentials should not be shared by users with others.".

Date of experience: August 12, 2018
Washington
1 review
0 helpful votes
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Nice support
August 13, 2018

It was nice to get help from Barry.
I am happy with customer service of Freelancer.com.
Barry clarify my all issues.
I want to get resolved my payment issue also from client.

Date of experience: August 12, 2018
India
1 review
0 helpful votes
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Katie was very helpful
August 13, 2018

Conversation was very helpful. I didn't get the money for my finished work as the employer' account was closed. However I was given plus membership as compensation which helps me lot. Thanks again!

Date of experience: August 12, 2018
Turkiye
1 review
0 helpful votes
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Thank you Katie :)
August 12, 2018

It was very good you to care about your freelancers. Somebody tried to trick me but I didn't know about freelancer.com I was new and Katie helped me to get over this problem.

Date of experience: August 11, 2018
India
1 review
0 helpful votes
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Freelancer support by Gonzalo V
August 12, 2018

I really appreciate the support provided by Gonzalo V from Freelancer support team. He addressed all my concerns and took actions immediately to help me with my concerns. Thanks again for the support.

Date of experience: August 10, 2018
Florida
1 review
0 helpful votes
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Understanding freelancer
August 12, 2018

The guy was patient as can be expected he answered my questions to best of his abilities the site it self is a bit confusing but i got my issues resolved

Date of experience: August 10, 2018