On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very grateful to Josie G. For her excellent care and excellent help. I hope to receive from Josie G. Good news of this inconvenience that I had! Greetings from Venezuela :)
Muy eficaz con sus respuestas, y muy paciente, me ayudo mucho en lo que necesitaba
Le estoy muy agradecido...
The live chat session with agent Frieda S. Was really helpful. The issue which I was facing is resolved and all of my queries were answered really well.
Thanks
Excelent Answer for part of Frieda S. Response and quick help from Frida S. Everything resolved in a moment and without inconvenience.
Thank you for the help today. Still getting to know Freelancer and your tech was very helpful, fast and friendly.
The best experience is given by Kayla B. My refund request was processed there and then in seconds, very helpful behavior
Great, quick and efficient response time from Kayla B. At Freelancer. She helped guide me in the right direction for cancelling a project.
After my first experience with Freelancer.com I was overwhelmed to realise I did not get what I paid for. I did not know what to do. I contacted Freelancer support and they helped me so much. Wanda and Frieda were really helpful.
I have just spoken to Erwin C. About refunding my deposit. They were extremely helpful and very efficient. My issue was quickly sorted out with minimal fuss. Thanks Erwin!
Frieda was very helpful and he answered all my question and he solved it.
Thank you for good support :)
Kayla is understanding, knowledgeable. She immediately addressed all my concerns and got me a solution.
You rock Kayla B!
Im new to this site, trying to understand how does it works, Erwin from online customer service came up already twice and always answered to my confusions and made me understand on my queries.
Lovely environment and supportive team especially Danette O., keep up guys.
Thank you for letting me know.
" Note that it is staed in section 3. Eligibility of our Terms and Conditions that "Login credentials should not be shared by users with others.".
It was nice to get help from Barry.
I am happy with customer service of Freelancer.com.
Barry clarify my all issues.
I want to get resolved my payment issue also from client.
Conversation was very helpful. I didn't get the money for my finished work as the employer' account was closed. However I was given plus membership as compensation which helps me lot. Thanks again!
It was very good you to care about your freelancers. Somebody tried to trick me but I didn't know about freelancer.com I was new and Katie helped me to get over this problem.
I really appreciate the support provided by Gonzalo V from Freelancer support team. He addressed all my concerns and took actions immediately to help me with my concerns. Thanks again for the support.
The guy was patient as can be expected he answered my questions to best of his abilities the site it self is a bit confusing but i got my issues resolved
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.