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FreelancerReviews 19,959

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Kuwait
1 review
0 helpful votes
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Good Support
August 16, 2018

Thanks for the support and fast response. Refund is in process and will be completed as i requested to my credit card. Communication is well and kind.

Date of experience: August 15, 2018
Pakistan
1 review
0 helpful votes
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Josie G
August 16, 2018

It was good experience. I am fully satisfied with this support.
I will contact again if i find any issue in my freelancer account

Date of experience: August 15, 2018
Indonesia
1 review
0 helpful votes
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Amazingly very helpful
August 16, 2018

Thank you for the help. I am very happy that freelancer.com can respond to this quickly. Amazing very helpful. Josie G responded to my message quickly and kindly. I am very happy about this and i hopefully my problem can be handled quickly

Date of experience: August 15, 2018
Malaysia
1 review
0 helpful votes
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Great service
August 16, 2018

The agent, Charlotte, B assisted me with a really great service in terms of communication, manner and accurate information.

Date of experience: August 15, 2018
Greece
1 review
0 helpful votes
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Got my questions answered completely and quickly. I really appreciate Freelancer.com allows changing the skill set after a project is completed. It would also be nice if they could point that out in online doc

Date of experience: August 15, 2018
Egypt
1 review
0 helpful votes
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Identity Verification
August 16, 2018

Erwin C. Was very helpful, he did his best to fix my problem to verify and proof my identity and give me other solutions to solve the problem.
Thank you.

Date of experience: August 15, 2018
India
1 review
0 helpful votes
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Very supportive
August 16, 2018

Had a great support by Kayla B. I was having trouble on my freelancer account about getting milestone payment but after getting their support my all concerns are now resolved.

Date of experience: August 15, 2018
India
1 review
0 helpful votes
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Refund status
August 16, 2018

I had a chat with Frieda. She gave appropriate response to my query. The answer provided by her was helpful.

Date of experience: August 15, 2018
Zimbabwe
1 review
0 helpful votes
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Contest winner error
August 16, 2018

Freida was very quick and helpful. They understood exactly what was required first time. I was impressed with the chat system. Thank you so much.

Date of experience: August 14, 2018
Sri Lanka
1 review
0 helpful votes
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Fast & Healpful
August 16, 2018

It was a good experience using live chat. Fast and friendly service. Solved my problem within matter of few minutes.
Thank you.

Date of experience: August 14, 2018
Pakistan
1 review
0 helpful votes
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Awesome
August 16, 2018

Extremely happy with the customer support and with the support agent Eric S. Solved problem within minutes.

Date of experience: August 14, 2018
Brazil
1 review
0 helpful votes
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A+++++ customer service! Wow!
August 16, 2018

I logged in to the chat looking to resolve a couple things with my account and they helped me with everything in just minutes. Thank you so much!

Date of experience: August 14, 2018
Canada
1 review
0 helpful votes
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Great service.
August 15, 2018

I was confused as to how the replenishing of bids worked (I asssumed I would get 100 as soon as I upgrade). The support agent explained in detail how it works and also gave me a courtesy 100 available bids as a one time offer. I really appreciate the time they took to explain everything and allowing an exception.

Date of experience: August 14, 2018
Bangladesh
1 review
1 helpful vote
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Charlotte B. Helped me immensely and professionally in the most efficient way possible. He was very confident and answered all my questions. I think he should be promoted to a higher rank in his office. Love from Bangladesh.

Date of experience: August 14, 2018
France
1 review
0 helpful votes
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Very clear and friendly assistance
August 14, 2018

I contacted support to have more info about the payment process.
Also, I had a small issue with a bit I placed.
The problem was really well and quickly handled.

Date of experience: August 14, 2018
Israel
1 review
0 helpful votes
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Immediate Assistance
August 14, 2018

I needed some help with a freelancer, so I contacted support. Kayla B. Was there to address all my concerns super fast and in a nice manner. She helped me compose an email to that freelancer I was looking for. I appreciate her help.

Date of experience: August 14, 2018
Pakistan
1 review
0 helpful votes
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I really like the new look and service the way Kayla B. Serve to me, really good and satisfying. Will ping them for sure next time if I get any trouble again.

Date of experience: August 14, 2018
Belgium
1 review
0 helpful votes
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Josie G. - account locked
August 14, 2018

Josie did help me and did a great job. He drove me through the process and was straight to the point... I was unlock in 10 min.

Date of experience: August 14, 2018
India
1 review
0 helpful votes
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Awesome support.
August 14, 2018

Thanks for giving me a workaround solution.

The support member Kayla B. Was really helpful. I was expecting a refund but as per the policies of "Freelancer.com", she gave me a very nice workaround solution.
It is highly appreciated.

Date of experience: August 13, 2018
Australia
1 review
0 helpful votes
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It was good
August 13, 2018

It was good chat and we came to a compromise. Had great assistance from Josie who helped me out.

Now can we please get rid of this system of minimum 100 characters, makes people not want to leave a rating behind -.-

Date of experience: August 13, 2018