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FreelancerReviews 19,959

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Very Helpful
August 18, 2018

I have been guided nicely and my issue solved within few minutes. After complete chat, I came to know that my issue was not an issue really but help desk guide me patiently.

Date of experience: August 17, 2018
Romania
1 review
0 helpful votes
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Support request on login issue
August 18, 2018

I've contacted Freelancer.com Support after some login problems. I had a issue with my DNS server which seased to receive external mails. As a direct consequence I couldn't receive the confirmation code sent by e-mail from the site.

I received a quick response from Freelancer Support, but fortunately I was able to solve the initial DNS problem and the issue was closed.

Date of experience: August 17, 2018
Australia
1 review
1 helpful vote
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Customer service Marina B
August 18, 2018

My freelancer's account was closed and so my account values changed because of refunds etc. Marina sorted out exactly what was going on for me quickly and efficiently, very happy with the service Marina provided, I just have to find another freelancer and have the work started again which is the annoying part.

Date of experience: August 17, 2018
Mauritius
1 review
0 helpful votes
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Solved my problem
August 18, 2018

Frieda was very helpful, I have been facing a problem within one week, she has solved it within minutes. Great Assistance. Thank u Frieda!

Date of experience: August 17, 2018
Germany
1 review
1 helpful vote
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Great
August 18, 2018

Josie G. Was super helpful and professional, she had patience and showed me where I can find the information I needed.
Five stars for her!

Date of experience: August 17, 2018
Australia
1 review
0 helpful votes
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Excellent supporter
August 18, 2018

He is very good for support, solve my problem without my expecting, extraordinary service I got, thank you man, thanks a lot.

Date of experience: August 16, 2018
1 review
0 helpful votes
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His help was really very help full for me. Hope by his help I can get my dream up. I will thanks him again and agian.

Date of experience: August 16, 2018
Philippines
1 review
0 helpful votes
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The best
August 18, 2018

Truly helpful. Thumbs up to the support team especially Troy C. Very patient to understand and help you with your queries. More power

Date of experience: August 16, 2018
Virginia
1 review
0 helpful votes
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Change my mistake
August 18, 2018

He is very kindly and clarify.
His work is Great Job
I love work with him

Perfect support.

Very
Best regards!.

Date of experience: August 16, 2018
Oman
1 review
1 helpful vote
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Very Nice and Helpful
August 16, 2018

It was so smooth and Marina Listened to me so carefully. She helped me like I was deserved to be helped.

Date of experience: August 16, 2018
KR
1 review
0 helpful votes
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Great Support
August 16, 2018

It was a good support as always. He understood my concern and did it as I wanted. It helped me a lot. Thanks

Date of experience: August 16, 2018
Argentina
1 review
0 helpful votes
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Cancel Membership
August 18, 2018

Thanks Kayla B for your support on cancelling my membership.
You've been very kind and helpful.

Xxx

Date of experience: August 16, 2018
Denmark
1 review
0 helpful votes
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Great supporter
August 16, 2018

Kayla is a really good person, I had some issues during the working, but he contacted me real time and solved issues in short time,
I am really happy, really
Awesome support

Date of experience: August 16, 2018
Ireland
1 review
0 helpful votes
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Rating issue
August 16, 2018

The agent Kayle, carefully reviewed my issue and explained me the next step, during the conversation, she was nice and polite, I had a genuine issue, though the issue is in not resolved yet, but am sure its in the right place to be resolved soon.

Date of experience: August 16, 2018
India
1 review
0 helpful votes
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Good Service :)
August 16, 2018

Chatted with Katie R. For an issue and she made it very easy for me, within a few minutes. Thanks Katie

Date of experience: August 16, 2018
India
1 review
0 helpful votes
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Very helpful
August 16, 2018

I had talked to Frieda S., found helpful and the information provided was satisfactory for me. I am very much happy after this conversation.

Date of experience: August 15, 2018
Costa Rica
1 review
0 helpful votes
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Very helpful and quick
August 16, 2018

I make a mistake choosing a winner of a contest and the people of customer service of freelancer help me diligently and very quickly.

Date of experience: August 15, 2018
MD
1 review
0 helpful votes
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Freelancer support desk
August 16, 2018

Katie really help with all my questions, she was very precised and answered in normal language, not in standard phrases, so it was a pleasure to discuss, and to understand

Date of experience: August 15, 2018
Texas
1 review
0 helpful votes
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Account Issues
August 16, 2018

Well I was quite frustrated because I was trying to add money to my account via credit card.

However, it kept asking for my credit card "ZipCode" which living in Canada, I do not have.

After some trial and error, this situation was resolved.

Katie was very helpful and easy to communicate with

Date of experience: August 15, 2018
GB
1 review
0 helpful votes
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Frieda S was most helpful and courteous and gave speedy and efficient advice on the problem encountered.

Date of experience: August 15, 2018