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FreelancerReviews 19,960

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

KR
1 review
0 helpful votes
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Resolving my Disputes
August 21, 2018

Supporter Kayla has resolved my issues very kindly.
It was fun and interesting working with you and hope you would help me in the future in accidental issues.
Thank you so much Freelancer support team!

Date of experience: August 20, 2018
India
1 review
0 helpful votes
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Josie G is a fantastic person
August 21, 2018

Josie G is a fantastic person with very good customer handling skills. He provided a 100% solution to my questions.

Date of experience: August 20, 2018
TW
1 review
0 helpful votes
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Good staff.
August 21, 2018

I am happy to work in freelancer.
Kayla B. Staff is excellent staff.
He is polite and kind staff.
I have complex problem.
He is resolved perfectly.
Thanks.

Date of experience: August 20, 2018
Ukraine
1 review
1 helpful vote
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General support
August 21, 2018

Kayla B. Helped me through various steps professionally addressing every possible and potential barrier and fast. Thank you Kayla!

Date of experience: August 20, 2018
India
1 review
0 helpful votes
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Great
August 21, 2018

It was simple and easy. Frieda(the agent) understood my problem and helped me. I think Frieda was very understandable and listened to me properly

Date of experience: August 20, 2018
Sweden
1 review
0 helpful votes
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Kayla B. Was very helpful and understanding of my reasons to why I wanted to close the project. Helped me quickly and gave me a full refund for the contest.

Date of experience: August 19, 2018
Egypt
1 review
0 helpful votes
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I would like to thank Erwin C for the excellent and precise work done to help me in solving my verification problem.

Date of experience: August 19, 2018
Indonesia
1 review
0 helpful votes
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Erwind C is really helpful to me. He give me an advice, solution and information that I need about employer who is trying to scam me...

Thank you

Date of experience: August 19, 2018
India
1 review
0 helpful votes
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Baryy helped me
August 21, 2018

Barry N. Helped. Barry N. Knows about terms and conditions and did his best to help out. Happy!
Satisfactory level 100
Made my day!

Date of experience: August 19, 2018
Pakistan
1 review
0 helpful votes
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Experience with Katie R.
August 21, 2018

Katie R. From Freelancer.com was really helpful and gave immediate assistance, I really appreciated her help

Date of experience: August 19, 2018
Australia
1 review
0 helpful votes
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Been using Freelancer for a while, had my first dispute with a worker who didn't complete a job. Erwin C. Was extremely helpful - fixed the issue and was professional and courteous.

Date of experience: August 19, 2018
Peru
1 review
0 helpful votes
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Efectivo
August 21, 2018

Solicite ayuda para eliminar un proyecto y me lo dieron. Ya en los próximos días este mismo debería desaparecer de buscadores y otros, por lo que ya no existiría confusión en la marca al ver otros resultados con el mismo nombre.

Date of experience: August 18, 2018
Egypt
1 review
0 helpful votes
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Fix the problem quickly
August 21, 2018

I had a problem with the balance
It had been absorbed by the site for reasons I could not understand
And when you continue with site support
My problem was resolved in less than a minute and I explained the reasons that caused the problem

Date of experience: August 18, 2018
India
1 review
0 helpful votes
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Awesome help given by Marina
August 18, 2018

I am very glad, I did present my issue with Marina and she did Awesome work. If in future I contact on support I wish she (Marina) will help me again.

Date of experience: August 18, 2018
Saudi Arabia
1 review
1 helpful vote
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About customer service
August 20, 2018

Really, Your platform is very well that who has interested to make career. Your customers service is very kind person that he knows well as how to handle any one. His work was very very appreciated. Mr katie

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 18, 2018
Alessandro B.
Italy
1 review
1 helpful vote
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Perfetto
August 18, 2018

Perfetto, preciso e esaustivo. Mi ha fornito tutte le risposte di cui avevo bisogno, e mi ha dato anche informazioni ulteriori che mi sono state utili.

Date of experience: August 18, 2018
India
1 review
0 helpful votes
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Great Team for LIVE Support
August 18, 2018

I have done 10+ years experienced in SEO and Web Development field as a Independent Contractor. But I have noticed freelancer is well to another freelance website. Solved my all queries with clear points. Thank you for your help.

Date of experience: August 17, 2018
Singapore
1 review
0 helpful votes
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Prompt response
August 18, 2018

Troy C was a very patient agent and demonstrated his professionalism given his guidance and advice. It rebuilds my confidence in freelancer.com and hope the standard remain throughout the agents. Thanks Troy!

Date of experience: August 17, 2018
Philippines
1 review
0 helpful votes
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It's perfect.
August 18, 2018

Frieda S. Is nice and simple to talk to. She helped me refund my Plus menbership and I'm so happy about it. Keep up the good work Freida. I gave you 5 beacuse you helped me a lot. Thank you so much.

Date of experience: August 17, 2018
Brazil
1 review
1 helpful vote
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Support
August 18, 2018

Had an online chat with support regarding a project query. Excellent experience. Katie R really knew her stuff and was very helpful.

Date of experience: August 17, 2018