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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Supporter Kayla has resolved my issues very kindly.
It was fun and interesting working with you and hope you would help me in the future in accidental issues.
Thank you so much Freelancer support team!
Josie G is a fantastic person with very good customer handling skills. He provided a 100% solution to my questions.
I am happy to work in freelancer.
Kayla B. Staff is excellent staff.
He is polite and kind staff.
I have complex problem.
He is resolved perfectly.
Thanks.
Kayla B. Helped me through various steps professionally addressing every possible and potential barrier and fast. Thank you Kayla!
Kayla B. Was very helpful and understanding of my reasons to why I wanted to close the project. Helped me quickly and gave me a full refund for the contest.
I would like to thank Erwin C for the excellent and precise work done to help me in solving my verification problem.
Erwind C is really helpful to me. He give me an advice, solution and information that I need about employer who is trying to scam me...
Thank you
Barry N. Helped. Barry N. Knows about terms and conditions and did his best to help out. Happy!
Satisfactory level 100
Made my day!
Katie R. From Freelancer.com was really helpful and gave immediate assistance, I really appreciated her help
Been using Freelancer for a while, had my first dispute with a worker who didn't complete a job. Erwin C. Was extremely helpful - fixed the issue and was professional and courteous.
Solicite ayuda para eliminar un proyecto y me lo dieron. Ya en los próximos días este mismo debería desaparecer de buscadores y otros, por lo que ya no existiría confusión en la marca al ver otros resultados con el mismo nombre.
I had a problem with the balance
It had been absorbed by the site for reasons I could not understand
And when you continue with site support
My problem was resolved in less than a minute and I explained the reasons that caused the problem
I am very glad, I did present my issue with Marina and she did Awesome work. If in future I contact on support I wish she (Marina) will help me again.
Really, Your platform is very well that who has interested to make career. Your customers service is very kind person that he knows well as how to handle any one. His work was very very appreciated. Mr katie
Perfetto, preciso e esaustivo. Mi ha fornito tutte le risposte di cui avevo bisogno, e mi ha dato anche informazioni ulteriori che mi sono state utili.
I have done 10+ years experienced in SEO and Web Development field as a Independent Contractor. But I have noticed freelancer is well to another freelance website. Solved my all queries with clear points. Thank you for your help.
Troy C was a very patient agent and demonstrated his professionalism given his guidance and advice. It rebuilds my confidence in freelancer.com and hope the standard remain throughout the agents. Thanks Troy!
Frieda S. Is nice and simple to talk to. She helped me refund my Plus menbership and I'm so happy about it. Keep up the good work Freida. I gave you 5 beacuse you helped me a lot. Thank you so much.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.