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FreelancerReviews 19,960

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Switzerland
1 review
1 helpful vote
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Fast, friendly & Helpful
August 22, 2018

They solved my problem fast and efficient!
Thanks...

Date of experience: August 22, 2018
Malaysia
1 review
1 helpful vote
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Query
August 22, 2018

Kayla was very kind and helpful. Though the issue was unsolved, I now know what steps to take to resolve it in the future

Date of experience: August 22, 2018
Italy
1 review
1 helpful vote
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"Experience with Katie R."
August 22, 2018

Katie R. From Freelancer.com was really professional, fast and helpful. She answer immediately of my ask. Tnx Katie.

Date of experience: August 22, 2018
Egypt
1 review
0 helpful votes
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Great help
August 22, 2018

I had great assistance from Kayla B. She was friendly, professional, quick and answered all my questions patiently
Thank you Kayla

Date of experience: August 22, 2018
Egypt
1 review
1 helpful vote
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It was amazing
August 22, 2018

I was helped with refunding my money and iam happy that agent Freida fixed the issue, I really appreciate agents efforts

Date of experience: August 22, 2018
RU
1 review
0 helpful votes
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Great fast support
August 22, 2018

Awesome service. You are amazing guyes. I got the support, help and description of everything required with no delay. The best service I've ever had.

Date of experience: August 22, 2018
Germany
1 review
0 helpful votes
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Very quick and easy
August 22, 2018

A refund of automatically renewed membership that I didn't wanted. The issued was solved very quickly and without any complications. The support personell (Kayla B.) was very helpful.

Date of experience: August 22, 2018
India
1 review
0 helpful votes
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I talk to Frieda S. Who haven given me nice support and help to my issue.
This time I found Very nice service from freelancer team

Date of experience: August 22, 2018
India
1 review
0 helpful votes
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Very Nice support
August 22, 2018

Initially the chat was disconnected. The guy came back and apologized and he given me an excellent support

Date of experience: August 21, 2018
Florida
1 review
0 helpful votes
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Helpful and quick
August 22, 2018

I had been charged a fee for a scam job. Eric S, in help chat, immediately saw the problem and issued a refund. Easier and faster than I expected!

Date of experience: August 21, 2018
New York
1 review
0 helpful votes
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Support
August 22, 2018

I talked with Kayla B. On the Freelancer support chat. She helped me quickly and efficiently, and passed my issue on to the appropriate place.

Date of experience: August 21, 2018
Texas
1 review
0 helpful votes
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Spoof employeer
August 22, 2018

I am new to freelancer and my first proposal was with a scammer. They asked for personal information and then asked me to purchase an application to move forward. I did not do that, but then soon after I received a spoof e-mail from "paypal" asking me to log in. I am certain it was the same people trying to hack my paypal account. I spoke with Kayla B and she cancelled the account of the employer and gave me some advise on how to proceed.

Date of experience: August 21, 2018
DO
1 review
0 helpful votes
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Jossie G. The best
August 22, 2018

Jossie was very nice and helpfull... I really thank so much this kind of people... And tell jossie she is very cool and friendly

Date of experience: August 21, 2018
Romania
1 review
1 helpful vote
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Nice staff
August 22, 2018

Nice instructed stuff on the chat. We had a nice conversation and my issue was resolved by Frieda.
The stars are for the site and company, not for the customer support.
The site is not well structured and the payment methods are not ok implemented.

Date of experience: August 21, 2018
India
1 review
0 helpful votes
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Great support staff
August 22, 2018

Charlotte has helped me clarify all my queries. She was patient and polite throughout the chat. Great job! Thanks.

Date of experience: August 21, 2018
GB
1 review
0 helpful votes
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Erwin fabulous!
August 22, 2018

Erwin was very helpful and concise with her information. Would highly recommend as always. Very helpful.

Date of experience: August 21, 2018
India
1 review
0 helpful votes
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Excellent
August 22, 2018

Good Job to handle situation. Got perfect support for my query.
Thumbs up to the support team especially Erwin C. Very patient to understand and help you with your queries.

Thanks a lot.

Date of experience: August 21, 2018
Pakistan
1 review
0 helpful votes
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Professional
August 22, 2018

He entertained my questions in a professional way.
Thanks for support ill be in touch again i have any issues.

Date of experience: August 21, 2018
India
1 review
0 helpful votes
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Issue regarding bad review
August 22, 2018

They resolved my issue regarding bad reviews, they clear all my doubt. Very helpful for me. Bad review won't effect on our closure of our account.

Date of experience: August 21, 2018
Australia
1 review
0 helpful votes
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Upgrade as promissed
August 22, 2018

Help has been fantastic, my problem fixed and very happy with outcome, I hope this time round the freelancer i hire is awesome, thank you Freelancer

Date of experience: August 20, 2018