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FreelancerReviews 19,963

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very considerate about the employee.
August 26, 2018

I interacted with Ms Marina, who helped me with my membership change and refund as well. She was very kind and mature in giving a solution.

Date of experience: August 25, 2018
Germany
1 review
0 helpful votes
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Quick accurate Help
August 26, 2018

Service was Quick and professional. Problem solved!
Next time i got a question or a problem i will not worry and ask support

Date of experience: August 25, 2018
Pakistan
1 review
0 helpful votes
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Betty is awesome in resolution of issues with quick turnaround time. I loved the way she responded to my concerns.

I wish i get her assistance every time.

Date of experience: August 24, 2018
Nigeria
1 review
0 helpful votes
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1. Freelancer has always been partial with their decision making with respect to dispute, thereby only considering employer to make their final decision.
2. Also, their self centered terms and conditions about non refundable project fee, even if the project was closed or cancel is unfair. Asking freelancers to pay for a project they did not work on or get a penny from, yet their soul purpose on this site is to make an end meet. Yet they are being charged without getting paid is like discouraging a lot of freelancers. Freelancer deduct a lot of charges already and they should be fair enough to allow refund for closed or canceled projects. Thanks

Date of experience: August 24, 2018
India
1 review
0 helpful votes
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Customer Support
August 26, 2018

Received strong support and correct action from customer support team including Marina B. And Stephanie.

Date of experience: August 24, 2018
GB
1 review
0 helpful votes
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Thanks Charlotte
August 26, 2018

I had some query regarding verifying payment method!
Charlotte helped a lot!
Great Service! I am now in relief that if I have any problem in future, I can trust on freelancer's customer-care:)
Thanks!

Date of experience: August 24, 2018
India
1 review
0 helpful votes
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Reversed the transaction
August 26, 2018

Hi, It was a pleasure to chat with josie. She helped me a lot and solved my queries. She solved it in a few moments. I get my amount back.

Date of experience: August 24, 2018
Czechia
1 review
0 helpful votes
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Prompt and Kind Service
August 26, 2018

I spoke with Kayla B. About cancelling my membership that was set to renew today. The system billed me before I could cancel. But Kayla extended me the courtesy of refunding the payment. She was kind and very understanding.

Date of experience: August 24, 2018
Croatia
1 review
0 helpful votes
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Kayla B. Helped me a lot
August 26, 2018

I had an issue regarding possible scam, Kayla B. Helped me with it and prevented that somebody fools me. She was very kind and professional. Thank you Kayla B!

Date of experience: August 24, 2018
India
1 review
0 helpful votes
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Quick resolve
August 26, 2018

Josie G helped me sort out my membership issue in no time. I would appreciate if freelancer changes it policy regarding how free trials work.

Date of experience: August 24, 2018
Washington
1 review
0 helpful votes
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Excellent Assistance
August 26, 2018

My chat with Lyndon was excellent. He solved my problem and I am very happy about it. It's nice to know I can get my problems solved quickly and easily.

Date of experience: August 23, 2018
India
1 review
2 helpful votes
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Best support
August 23, 2018

Well i am new here. I have started support help chat. Frieda gave me quick solution about my query. Good understanding and best communication. She is best! Thank you Frieda and freelancer for wonderful help. Thank you again.

Date of experience: August 23, 2018
Lithuania
1 review
2 helpful votes
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General Support. Kayla. B.
August 23, 2018

I was informed about all my options, benefits i can have, nice and fluent communication.
Assisted very well.

Support: Kayla. B.

Date of experience: August 23, 2018
Nigeria
1 review
1 helpful vote
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Awesome
August 23, 2018

I am yet to find a service as good and fast as the Freelancer.com support. I have been using this platform for 2 years now and I have never regretted my decision to work here fully.

Date of experience: August 23, 2018
India
1 review
1 helpful vote
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Vert nice understanding
August 23, 2018

Provided me right support according to my concern. And quick resposive also. Will recommend her for support

Date of experience: August 23, 2018
Pakistan
1 review
0 helpful votes
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I had some issue with my account on freelancer.com and could chat with Katie. I provided her details of my issue and she fixed it within no time.

Great customer care!

Date of experience: August 23, 2018
Italy
1 review
0 helpful votes
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Useful site
August 23, 2018

All was ok. Simple, honest, fast.
It was a good experience for me.
Thanks to Josie G. For the efficient reply.

Date of experience: August 23, 2018
Philippines
1 review
0 helpful votes
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Fund Widrawal
August 23, 2018

This agent Brian A do extra mile to help me. He is very patient and you can feel that he is willing to help. Kudos to you!

Date of experience: August 23, 2018
Saudi Arabia
1 review
2 helpful votes
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Very bad experience!
August 25, 2018

I've created milestone many days ago, the freelancer didn't answer me, also the first freelancer lost my time without matching my desired requirements. She already lost my time without answering me, I'm so sad for her behavior. If she's super busy, why not tell me?!?!?! I already lost more than one week on your website without any improvement

Date of experience: August 23, 2018
Malaysia
1 review
0 helpful votes
Follow NathirKhan M.
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Outstanding and very fast services.
August 23, 2018

I have a problem on an employer requesting a payment to be made for me to be awarded the project. Your representative, Ms Katie R., attended to me. It was a very overwhelming experiences. She attended to outstandingly and very fast in replying, even have to refer other department for information. I am truly very satisfied and it was my first online help, I just joined your goodselves yesterday. Thank you Ms Katie R.

Date of experience: August 23, 2018