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FreelancerReviews 19,963

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Good explanation
August 28, 2018

Explanation is good. I am a newbie and I understand it well. Maybe you can improve on the response time? 3 days after I sent email is too long. I honestly thought it will not be replied or a bit negative that this site is a scam.
Anyway, hope I can improve here and gain more works.

Date of experience: August 27, 2018
California
1 review
0 helpful votes
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Fixing a payment issue
August 27, 2018

My experience was very good. Kayla B was very forthcoming with her responses and clearly knew her way around the support process.

Date of experience: August 27, 2018
Spain
1 review
0 helpful votes
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Very helpful
August 27, 2018

Great support - thanks for the fast solution. I am very happy with this. :) Great Experience... Best wishes from Germany. Kathi

Date of experience: August 27, 2018
Pennsylvania
1 review
0 helpful votes
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Awesome
August 27, 2018

Perfect fixed everything fast with a smile, she was so kind. I love her I hope her niceness marries me one day. Ha, thank you Kayla B. You're the best.

Date of experience: August 27, 2018
California
1 review
2 helpful votes
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My project 6000$ was deleted by himself from the website so I wanted to get help from this agent. Took me 40 minutes to get the help I was needed while he told me he can't restore deleted projects (which I didn't deleted) and he tried to end the chat when I had more things to get help for. This agent is should not giving support on the website. (btw, the website full of bugs)

Date of experience: August 27, 2018
GB
2 reviews
0 helpful votes
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Good!
August 27, 2018

Good! Very nice website with a lot of freelancers eager to bid. Almost all are very experienced. Some of them are really a nerd in the field! :))

Date of experience: August 27, 2018
Belgium
1 review
3 helpful votes
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$#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*!

Date of experience: August 27, 2018
Serbia
1 review
1 helpful vote
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Account temporarily suspended
August 27, 2018

I had unpleasant experience with one of your customer/client, and since I had no funds, to be able to continue with dispute he won that one, and my account was in negative balance. So I've contacted you and your employee, Jeremiah, was more than happy to help me solve my issue. So thank you for that.

Date of experience: August 27, 2018
India
1 review
0 helpful votes
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Josie G was very helpful
August 27, 2018

She helped me with everything I want over chat to overcome freelancer frauds. I am very much thankful to her.

Date of experience: August 26, 2018
India
1 review
0 helpful votes
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Membership refund.
August 29, 2018

Thanks to the freelancer staff for addressing my concerns. I am really thankful to the person who sorted out the mini crisis for me.

Date of experience: August 26, 2018
Philippines
1 review
0 helpful votes
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Deposit Refund
August 27, 2018

The agent who helped me to take my refund was very accommodating and there was no hassle whatsoever with my request.

Date of experience: August 26, 2018
Albania
1 review
0 helpful votes
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5 stars
August 27, 2018

Your chat support was very helpful
I chated with Rebecca R. And it helped me out.
It was a good experince i hope you will keep this standard.

Date of experience: August 26, 2018
Argentina
1 review
0 helpful votes
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Amazing Support!
August 27, 2018

I just want to express my gratitude towards Freelancer Support Center, they have helped me with patience and dedication, providing me detailed answers to my million questions (I'm sorry about that), hahaha.
So I totally recommend Freelancer!

Date of experience: August 26, 2018
Canada
1 review
6 helpful votes
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I got one job on this site and accepted the project.
Client created milestones and I have started work.
When I finished work, I tried to contact to the client.
But they don't response to me for 2 months.
So I asked this to freelancer support team.
But what they are saying?
"There is no way to solve this issue because the client must confirm.
Then I have a question to support
"What about the case they never response forever?
In this case, there is no way except lost my money for work.
I lost my various time and efforts.
If you want, I can upload more information about this.
If you have a solution about this, give me feedback.

Date of experience: August 26, 2018
India
1 review
1 helpful vote
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I have developed mobile appp of Call Recoding And Crm software. Service Description We provides IT services in the following areas: -
- Mobile Programming
* iOS 7 and 8 application
* SWIFT programming
* Xamarin ( MVVMCross for multi-platform)
* iPhone / iPad
* Android and NDK programming
* BlackBerry
* Hybrid programming (PhoneGap, Accelerator Titanium)
- Software Engineering / Architecture
* Windows / Mac OS x / Linux Software
* Image processing
* E-Learning System
- Web
* Server management
* PHP programming (WP, CI and etc)
* Front-end and web service programming
- Database
* MySQL
* SQLite
* MogoDB
NOTE: OUR TEAM STRENTH 25... ALL THE PLATFROM AND ALSO WORK IN S. E. O AND S. M. O, PPC AND GOOGLE ADWORD...
Thanks for reading. MR JAY SHANKAR KUMAR...
My sky id: jay. Shankar501
Mob: *******985

Date of experience: August 26, 2018

Mobile
August 26, 2018
Previous review

Good mobile app developer he complete the demo projects two days...
He have good skill for mobile app and back end.

Date of experience: September 17, 2017
Philippines
1 review
0 helpful votes
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Fast response, but i have to wait for about 24hrs to 48 hours for the changing of Star ratings for my client.

Date of experience: August 26, 2018
Georgia
1 review
0 helpful votes
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Feedback
August 27, 2018

Kayla B. Instantly exellent assistance. Acted promt and kindly responded. Wish all gurus be so. Thank her a lot.

Date of experience: August 26, 2018
Pakistan
1 review
1 helpful vote
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Erwin C. Helped me on getting to know what was asked to be done. I really appreciate the way he explained the things.

Date of experience: August 26, 2018
Philippines
1 review
0 helpful votes
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Best Quick Support
August 26, 2018

I'm glad that they have a fast and reliable support that can connect with you as quick as they can. All the questions have been answered well and they even gave some good advices to know what the do's and don'ts on getting a project. It's sad to know that there are employers who would take advantage to the new freelancers but good thing there is a support that can help you right away. Really appreciate it. 2 Thumbs up. 5 Star

Date of experience: August 25, 2018
Armenia
1 review
0 helpful votes
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Great Support
August 26, 2018

Erwin C. Really helped me with my questions. I asked him about all the questions that I had. That's how the support should be! Thanks again!

Date of experience: August 25, 2018