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FreelancerReviews 19,963

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Awesome Support by Brian A.
August 30, 2018

He was a great help to me. He solved my issue quicker than expected. Glad I had him as a support agent

Date of experience: August 30, 2018
Romania
1 review
0 helpful votes
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Very useful
August 30, 2018

It helped me understand the freelancing thing.
She is very good and helpful.
Thanks once again for your support

Date of experience: August 30, 2018
Sweden
1 review
0 helpful votes
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Transaction help
August 30, 2018

Support helped me with how I can get a refund from a freelancer for an accidental payment.
And also how I remove old payment options

Date of experience: August 30, 2018
Indonesia
1 review
0 helpful votes
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Thank you
September 2, 2018

I was so lost on how to make my step 3 identification approved, and you guys have patiently guided me through it. Thank you!

Date of experience: August 30, 2018
Florida
1 review
0 helpful votes
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Share Link
September 2, 2018

Chat person was excellent. Chat was pleasant. I got the information I needed. I can't say enough good things about my experience.

Date of experience: August 30, 2018
Pakistan
1 review
0 helpful votes
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Janika the Great
August 30, 2018

Janika helps me as I mentioned the problem, the help is great. Thanks for response and solving my problem A+

Date of experience: August 29, 2018
PS
1 review
0 helpful votes
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I am really pleased with this experience. I have been supplied by an agent to chat quickly and the agent Frieda S. Was a great help and responsive. Thanks for your help and support.

Date of experience: August 29, 2018
Egypt
1 review
0 helpful votes
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Excellent
August 29, 2018

Brian helped me to return my money back

He understood my problem and fixed it in 1 minute

Thank you

Date of experience: August 29, 2018
Sri Lanka
1 review
0 helpful votes
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It was soo good service.
August 29, 2018

Josie G was the agent. I am very happy to meet that person to solve my problem.
Thank you Josie G.
Thank you Freelancer Team.

Date of experience: August 29, 2018
NL
1 review
0 helpful votes
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Excellent and quick feedback!
August 29, 2018

I love Freelancer for the great experience you guys have. The feedback you give is fast and solves issues quickly. Thank you for your great customer service and continue being that way.

Date of experience: August 29, 2018
Bangladesh
1 review
1 helpful vote
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Katie
August 29, 2018

Great Helpful support and i am happy to chat with him! I talk about the emergency issue and get help!

Thank you!

Date of experience: August 29, 2018
India
1 review
0 helpful votes
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Regarding review
August 29, 2018

Miss Katie was quite helpful and kind. I am totally satisfied with her talks. Thanks for this wonderful service. Thank you soo much Katie, I will cntact you in future if needed any support..

Date of experience: August 29, 2018
India
1 review
0 helpful votes
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Amazing
August 29, 2018

The agent was such a nice person, he listened to my request carefully, understood the circumstances and help me through my problem.

Date of experience: August 28, 2018
Oregon
1 review
0 helpful votes
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Navigating first payment
August 29, 2018

Cyril C. In General Support gave me very helpful info in a timely fashion, and provided the links and assistance I needed to complete a transaction. He made a point to show me an easier way to do it as well.

Date of experience: August 28, 2018
Indonesia
1 review
0 helpful votes
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Quick Response From Support
August 29, 2018

I thought my money was disappear after created a withdrawal request, but that's all my fault for not checking the complete history of withdrawal. I have chat with Kayla B. And she was really helped me out to confirm why my money disappear. Then I know that my money is currently ongoing to my bank account.

Date of experience: August 28, 2018
Romania
1 review
0 helpful votes
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For kayla B
August 29, 2018

A very good user! A++++. She solve my problem, very very useful. Thank you so much Kayla, hope to see you again. The best user I ever met.

Date of experience: August 28, 2018
Sri Lanka
1 review
0 helpful votes
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A team with great spirit and support
August 29, 2018

Since I'm a new member to freelancer.com i over came several scam situations like getting confirmations from false people. In those cases I got a great support in clarifications and other advices.
Thank you for your support

Date of experience: August 28, 2018
Germany
1 review
1 helpful vote
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I just signed up at freelancer.com (as a client) and as a bonus for posting my first project as a client, freelancer.com provided me a complementary recruiter service on the project. Unfortunately the recruiter - Timothy R. - just tried to sell me up on additional services. After I have told him that I would like to wait and see if I can find a freelancer for my project first he asked me to stay online for a few hours. I did this and since then he appeared "out of office". This is not even worth one star.

After contacting the support I had a chat with Kayla B. She escalated the issue and now we will se how things are going. Her help was a ok experience. As the case is still open I can not give any final feedback so far but truly hope that my experience with freelancer.com is getting better and not worse.

Edit #1: Two days have passed and no one from freelancer.com contacted me about the recruiter issue. Will keep this updated. So far would not recommend to use their services

Edit #2: After 6 days the "recruiter" from freelancer.com contacted me with the following message:

"Hi thereThe success of your project solely lies in your consistent communication with the freelancer. I encourage you to have a quick chat with them so you can check if they have additional questions regarding the project.
Let me know how this goes."

Not one word on the issues or why he (or "it" as I believe it is a bad programmed chatbot) was staying silent for a week. Also I have now two tickets at freelancer.com that are not solved and are not assigned to anyone. If you want to have a bad experience in terms of customer support and unreliable services as a client - go for it.

Edit #3: Today I had a quick chat with the team lead of the recruiter department discussing what went wrong. Even though there is nothing that can be changed in terms of the experience they have promised to improve this area to avoid that other users are having the same negative experience. As it sounded that they take this matter serious I have changed the rating from 2 to 3 stars. Will not further update this review but focus on business.

Date of experience: August 28, 2018
Bangladesh
1 review
0 helpful votes
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Best Service
August 28, 2018

Best Service received still now. Too good to solve my clarification the details. He delivered the best service.

Date of experience: August 28, 2018
Pakistan
1 review
1 helpful vote
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Josie G is great person and very cooperative i am really very happy thank u Josie G you are great person very kind

Date of experience: August 28, 2018