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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I had an issue with the chat on freelancer.com but Erwin G was able to help me out and get it sorted it pretty good time! Thank you Erwin G for your very helpful support!
Josie, it was nice to talk with you. I was in doubt from a long time but now everything is clear to me. Some spammers diverted my mind about the wrong updates but now am happy that there is nothing like that...
Thanks a ton for your time.
I got some questions about how to withdrawal the money i have got and Katie (the person who kindly helped me) answered all my questions. Thank you very much to be here at the time we need. Very good service from Katie.
Katie R. Is very helpful customer service agent in terms of good listening, patience, understanding and interpretation of my issue.
She responded immediately and with professionalism to help me resolving the issue, and it's already done now
Katie R. Have given clear and prompt answer on my query. Freelancer has been really helpful all the time and any time. Cheers!
Had an issue, spoke with Katie R,
Matter understood with a helpful article
This is how Customer support should be..
Katie R.
I was helped by Katie R.
Thanks katie
It was great to get help by you and you also solve out my problem.
Charlotte took the time to help me over a billing issue, great customer service. Thank you so much.
Great experience with Katie. She was very polite and solved my query within no time. I am glad it helped me and I want to share my experience with freelancer support team that they are quite amazing and helping. I love their assistance. I haven't seen such a great support other than the freelancer.com
I had an issue with my professional account and various aspects of the freelancer billing system. A member of support-staff named Marina B was incredibly helpful and my issue was resolved in no more than 20 minutes. She was polite and explained the processes involved in a clear and concise manner. Safe to say I was thrilled with the level of support.
You have a very good specialist from support team. Josie G helps me like real professional. He explains me how system works.
I had a problem with my membership subscription, and Kayla, one of your system support members, was of great help to me. Thanks for the lovely experience!
Friendly customer service and solved my "problem" super fast. I'm glad that freelancer has a support with these kind of employees.
Fabulous support provided by the support team member: Stephanie M. The solution was provided within a short span of time.
I'm new on Freelancer and I had some concern about other applicants seeing my application letter. Kayla B. Reassured me by explaining that only the employer sees it and it's part of the Freelancer's Policy. Thanks again for the help and the very answer from Kayla B.
I was in contact with freelance regarding a bad experience. They handled the case in a top professional way. I was very happy with the support provided by Charlotte B and Cyril C. Both of them analysed the case properly. Asked additional questions in order to cover the subject 100% and then took action..
It was a very helpful contact for me.
Very kind of the support team.
I really appreciate it.
Thank you very much.
Service as described and beyond. Thank you
As for my concierge chester... I've never received a response from the guy can i have a new concierge please
Benny S., support executive from Freelancer.com was excellent to address and solve my concern perfectly, thanks for your help!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.