On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The title is not an exaggeration. Freelancer is really, really bad. I came across a scammer, who decided that taking my finished work and just moving on without paying was a great idea. Here is the kicker: Freelancer sevice thought that too! I reported the scam, presented proof of him breaking several most important rules and opened several cases asking for help. Support was mildly annoyed, very dismissive and generally conveying the message of "well, tough luck".
On top of that, I actually had to pay Freelancer AUD 5 for the privilege of working on the project (33% of my prospective payout for the job).
The only redeeming thing I came across was Lyndon's support. It was was professional, courteous and very efficient. Simply fantastic and in stark contrast with the rest of the staff. Top job!
As you look at the reviews, you might notice that there are very few scores other than 5 and 1. This, I believe, is because the 1s are for the service as a whole, while the 5s are clearly for the support agents who managed to solve some issues and asked for a review.
Update: After a month complaining, the project fee (AUD 5) was refunded to me by customer support. Not much in terms of monetary gain, of course, but definitely a sign of goodwill from Freelancer.
Barry helped me in just 2 mins for the issue i was facing for the updation of my wallet amount.He checked my detail and updated the value in just 2 mins by checking my account.
I'm malith santhush. I'm school leaver. Now I join the freelancer jobs. I hop to do the best of work
I received prompt and precise advise about a technical matter from Erwin from General Support. As always, completely satisfied.
In the three or so months I've been looking for employment on Freelancer, I've received four fraudulent job offers. The first of which I reported myself and was still charged the transaction fee for the job and the remainder of which I was now aware not to accept. I had to contact their support to get the fee refunded, even though they were aware the job was fraudulent and they deleted the employer account. Of the other jobs I've bidded on, only one has been awarded and all the remainder have expired. Freelancer charges for everything. They charge for testing, they charge you for additional bids, they charge you if you are awarded a job, they charge the employer when they award you a job, they charge to sponsor your bids, they nickel and dime everybody for everything. I suppose I could be missing some critical technique that would get my foot in the freelance door but all in all, I'm very displeased with my experience with Freelancer.com
Charlotte was amazing to deal with very paitent and very professional. She was very paitent and coutiest.
I was stuck with the confirmation that the employer contacted me is genuine or not, charlotte helped me. Thanks Freelance.com
Brian was fast and helpful by speeding up the refund to our source. It takes still about 48 hours, but otherwise it takes 2 weeks. So thanks for speding up the procedure.
Phoebe helped in forwarding my concern to the concerned team and I am hopeful of getting it resolved soon.
Very responsive freelancer support regarding my concerned
I change my details on freelancer and the whole team work out to change my details specially the freelancer support team.
I recommend them! 2 thumbs UP
Had a chat with Josie G on freelancer.com plateform. Got everything resolved very quickly. Very informative and quick responded.
I was in a panic as I was scammed and Cyril helped me right away and understood my issue. I got my refund back and a happy freelancer again
I'm not sure why this site has so many positive reviews, It's terrible! Being a freelancer is expensive on freelancer.com I landed a 'gig and when I accepted was charged $27 as a freelancer.com fee. The assignment/buyer then disappeared. Later I find out he violated TOS and was banned, but I still had the charge of $27. I contacted customer service and was refunded via freelancer points... yes not money back... but points I can only use on freelancer.com. Besides that experience, you have the option to take a competency test based on the type of freelance work your searching for, like a writer would benefit from taking the English test. Each time you test it cost $5, and you need to be quick about taking the test because you'll run out of time. Whatever results you get will be visible on your profile and clients will be able to view them. However, you can retake the test until you reach the results you want and they'll replace the previous result. I've heard of skilled people wasting up to $40 retaking one test just because of the time limit.
I texted freelancer on their facebook page. Very fast responce. Eileen helped find a fraudulant account that was created with my credit card number! She investigated it until she found it, canceled it, and got the money that was taken to be on the road back to my bank account! I'm so thankful! I will forever be in Eileen's debt! Freelancer employs honest people! Awesome job freelancer!
Good customer service (exceptional) I would have cancelled my registration with freelancer but their customer care or support is exceptionally good, I hope they continue this way.
Really efficient chat with Josie G. My problem was solved in a few minutes. I wanted to quit Freelancer.com and be refunded with my deposit, and Josie G. Was very helpful
It was as expected. Fast efficient and satisfactory. Barry was great. I accidentally created extra milestone and the money was automatically transferred from my account. With Barry's help i got the refund very fast.
Frieda was very helpful and very accommodating. She was very helpful for a beginner like me. She answered all my inquiries with ease and understood all of my questions.
In short everything you would expect from a Support team! Freida was helpful courteous and prompt to get me a solution i wanted
Dear all,
The chat support is always available and is a good service your provide
Great on response time I am happy with the support
Thank you very much
Have a nice day!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Freelancing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members