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FreelancerReviews 19,963

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Lithuania
1 review
0 helpful votes
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Thank you for assistance
September 10, 2018

Kayla B. Helped me to issue the question with my employe and gave some advices for the future. Thank you

Date of experience: September 9, 2018
Philippines
1 review
1 helpful vote
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Kayla B.
September 10, 2018

She's very helpful and gave advise how to deal with clients properly to prevent fraud. I hoe all agent are like her

Date of experience: September 9, 2018
India
1 review
0 helpful votes
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Fast and Favorable Resolution
September 8, 2018

Now that was some quick resolution of someone's issue online at least for me till now. The team is surprisingly super responsive and respond with so much understanding of the situation that you actually feel them positive for their campaign and company.

Date of experience: September 8, 2018
California
1 review
1 helpful vote
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It was fast, polite, and was really happy with Kayla B. And it was the best customer care I've gotten in a long time

Date of experience: September 8, 2018
Cameroon
2 reviews
1 helpful vote
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Honesty
September 10, 2018

From my experience at work places, I discover that honesty, integrity and self confidence is the key to success

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 8, 2018
Egypt
1 review
0 helpful votes
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Support review
September 9, 2018

Kayla is the best one I had talked at support stuff, soo helpful <.
Really thanks for her, good communication from her and kindly person

Date of experience: September 8, 2018
AE
1 review
0 helpful votes
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Very Helpful
September 9, 2018

It was pleasure to get help from Kaite R. Very helpful and helped me to reach a solution for my problem

Date of experience: September 8, 2018
Sri Lanka
1 review
0 helpful votes
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Katie R.
September 9, 2018

Katie R.

She is very friendly. She attended to my issue and resolved it immediately. Thank You for the usual support.

Cheers!

Date of experience: September 8, 2018
GB
1 review
0 helpful votes
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Kayla. B
September 9, 2018

Very fast response. Specifically explain everything to me about my problem. Suggest my decision. Very kind.

Date of experience: September 8, 2018
Greece
1 review
0 helpful votes
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Great!
September 9, 2018

Erwin C. Was very helpful. He answered my questions and provided additional help. I am very satisfied with the support desk.

Date of experience: September 7, 2018
Brazil
1 review
0 helpful votes
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Nice experience
September 9, 2018

Hi. This feedback is based on my last (and unique) trouble ticket at freelancer website:
1) I have almost 20 years of working experience with Customer Support Service management and I am used with service desk tools like Zendesk, Jira Service Desk, Peoplesoft PS8, ARS Remedy and others. So, congratualtions! Your Help Desk tool is set very user friendly!
2) The ticket response time was satisfactory.
3) The ticket resolution time was very good.
4) The Customer Satisfaction survey was properly set and gave me 3 opportunities for experience feedbacks.
5) The ticket resolution solved the issue.
6) Later on I discovered that this issue was already fully documented at the knowledge base (https://www.freelancer.com/payments-and-trust/#/authenticate-your-cards/?uploadImage=true).
7) I received a direct e-mail from the support engineer that was taking care if my ticket.
Regards, Otaviano

Date of experience: September 7, 2018
Spain
1 review
0 helpful votes
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Frieda did a great job assisting me
September 9, 2018

Frieda did a great job assisting me. She solved my problem regarding a trouble payment in a very professional way.

Date of experience: September 7, 2018
India
1 review
0 helpful votes
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Amount was Deducted from my account
September 9, 2018

Thank You Kayla B. For helping me to get my amount refunded. My issue has been resolved...

Date of experience: September 7, 2018
India
1 review
0 helpful votes
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Awesome support by Katie
September 9, 2018

I needed support on express withdrawal and Katie handled it very diligently. My thanks to her for being so wise and patient.

Date of experience: September 7, 2018
Philippines
1 review
0 helpful votes
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Bailey E., my support responder, was very helpful and over the top with addressing my concern. Freelancer should probably be stricter with the employers and their legitimacy to lessen the case of bogus employers and job offers.

Date of experience: September 6, 2018
Louisiana
1 review
0 helpful votes
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Gonzalo help with contest
September 9, 2018

I was unable to submit to a contest because of the browser I was using. Contacted support and started a chat with Gonzalo. He helped me and the issue was resolved within a few minutes.

Date of experience: September 6, 2018
France
1 review
1 helpful vote
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Great Quick Response
September 9, 2018

Had some subscription that was not aware of. Eric. S Help me figure out what happen, refunded the money for the services I was not using and all that in timely manner!

Date of experience: September 6, 2018
Kenya
1 review
0 helpful votes
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Splendid
September 6, 2018

It is simply awesome, with a link to light your way to the solution! Nowadays I get fast response and that has made my freelancing easier and exciting.

Date of experience: September 6, 2018
Zambia
1 review
0 helpful votes
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Customer Feedback
September 6, 2018

Experience was friendly and professional clear and to the point.
However it took some time (about 2 days) to get feedback.
Regards,
Edward

Date of experience: September 6, 2018
Bangladesh
1 review
0 helpful votes
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Good comenications and also lovely site
September 6, 2018

freelancer.com was a extremely good site, also freelancer.com has change my life style i am so happy use freelancer.com also freelancer support team, also again thanks freelancer.com also freelancer support team

Date of experience: September 6, 2018