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FreelancerReviews 19,963

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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Absolutely satisfied
September 11, 2018

Great! Kayla was quick at answers and resolved all my troubles. It was really a pleasure to cooperate with.

Date of experience: September 11, 2018
1 review
0 helpful votes
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Payment related issues
September 11, 2018

Yes Joise have help me to solve this issues.
Really great. They have review my issues care fully and give me solution for it.

Date of experience: September 11, 2018
GB
1 review
1 helpful vote
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Cancel project
September 11, 2018

He answered all my questions thoroughly and was extremely helpful. I was able to complete my issue straight away after his input.

Date of experience: September 11, 2018
Switzerland
1 review
1 helpful vote
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Kayla B. Helped me to solve this issue in seconds. In a matter of a few messages exchange we could define the best available solutions and take an intelligent decision.

Thank you very much.

Date of experience: September 11, 2018
Texas
1 review
0 helpful votes
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Respectful to the clients
September 11, 2018

Kayla is very respectful person. He checked all my concerns and told me how to solve the issue. I am very appreciate with his help.

Date of experience: September 11, 2018
Egypt
1 review
0 helpful votes
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Helpful
September 11, 2018

Thanks, Barry, you are helpful and i hope if i contact you every time for support. He solved my case easy without wasting time.

Date of experience: September 11, 2018
Botswana
1 review
0 helpful votes
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Vector Illustration
September 11, 2018

Kayla B. Proved to be a savior at a time when I thought there was no help available. She communicated at all stages what she was doing as she was assisting, how long it would take and took time to explain follow up proceedures. Thank you again for a great service. Keep it up.

Date of experience: September 11, 2018
California
1 review
1 helpful vote
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Cyril C.
September 10, 2018

As an agent, Cyril was outstanding. I appreciate how he was able to patiently take me through canceling and reestablishing my contract with the Freelancer I am working with.

Date of experience: September 10, 2018
Hong Kong
1 review
0 helpful votes
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My account issue.
September 10, 2018

I want to meet Mr. Erwin C in the future.
He is very kind and a good person.
When I have been suspended, he resolved wonderful.
Really thank you for your help.

Date of experience: September 10, 2018
Argentina
1 review
0 helpful votes
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Excellent service
September 10, 2018

Kayla B. Really help me with my founds! She was very professional in the whole process. I totally recommend to use the chat system.

Date of experience: September 10, 2018
Sweden
1 review
0 helpful votes
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Excellent service
September 10, 2018

Charlotte was very helpful and accommodating. She was patient with me as I have a 15 month old running around. She acted quickly and put my mind at ease. Thanks

Date of experience: September 10, 2018
Greece
1 review
0 helpful votes
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Great Support
September 10, 2018

I spoke with Barry N. And the Support was great! Really fast and sorted right away my issue. I dont know if every support guy over there is like that, but Barry's help was great.

Date of experience: September 10, 2018
Germany
1 review
0 helpful votes
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Good reponse
September 10, 2018

I asked a question and got the answer.
Nothing really more to say but I need to write more to be publish and I do not want to say anything else!

Date of experience: September 10, 2018
Australia
1 review
0 helpful votes
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Help with contest issues
September 10, 2018

Stephanie M was very helpful in cancelling my contest as the quality simply wasn't there. We went through the details and in the end refunded my payment and closed the comp for me. Great to work with!
Thanks so much,
Chriss

Date of experience: September 10, 2018
KR
1 review
0 helpful votes
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Refund Project Fee
September 10, 2018

Kayla B is good assistant in freelancer support. Freelancer support is always helpful when i have problem. Thanks A++++

Date of experience: September 10, 2018
Panama
1 review
0 helpful votes
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The best
September 10, 2018

She technical support agent kayla B.
SHe helped me with a correct answer to my problem something that the other support agents at the time of contacting them could not do.

Date of experience: September 9, 2018
Hawaii
1 review
0 helpful votes
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Made a bad experience into a great one
September 10, 2018

Eric turned what was a bad experience of automatically being charged without any subsequent notice, into a great fix by crediting my account.

Date of experience: September 9, 2018
Turkiye
1 review
1 helpful vote
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Jethro M. Was perfect
September 10, 2018

Jethro M. Was perfect I appreciate his help, he was clearly helpful and very kind
I know he is best in between help center agents. I really wish a good career for him

Date of experience: September 9, 2018
Mexico
1 review
0 helpful votes
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Thanks to Kayla B
September 10, 2018

My project fees was deducted from my account and i want my fees back because a client awarded me without milestone and by mistake i accept the project. Kayla B helped me to refund my fees.

Date of experience: September 9, 2018
Georgia
1 review
0 helpful votes
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Problem with client
September 10, 2018

I have a strange situation with the client. Started working with him without milestone, because he had such a good reviews, all 5 stars from 100+ people, I never could imagine something could go wrong. So once the job is done the client dissapeared, not giving me my $150. Kayla B. Did a really great job today by contacting client and giving me the ticket number to make it more convinient for me to continue solving this issue.

Date of experience: September 9, 2018