business logo of Freelancer

FreelancerReviews 19,952

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Rizwan E.
Unfollow Rizwan E.
Share Review
Report Review

I am trying to connect with support and No one is replying from past 12 days on my messages support

Date of experience: July 6, 2023
India
1 review
0 helpful votes
Follow Varun F.
Unfollow Varun F.
Share Review
Report Review

Interview with Russell V.
July 6, 2023

I recently finish Freelancer verification interview. It was nice to talk to the interviewer named "Russell V. ". The interview process was smooth and interviewer assisted me pretty nicely.

Date of experience: July 6, 2023
India
1 review
0 helpful votes
Follow Rajat Y.
Unfollow Rajat Y.
Share Review
Report Review

Russell V. is Very nice person and very experienced.

Date of experience: July 6, 2023
India
1 review
0 helpful votes
Follow Manishbhai M.
Unfollow Manishbhai M.
Share Review
Report Review

Hourly job is not secure for freelancer and client has not paid amount after finished work.

Date of experience: July 6, 2023
Philippines
1 review
0 helpful votes
Follow Harlene L.
Unfollow Harlene L.
Share Review
Report Review

Swift an Smooth response
July 6, 2023

I had the pleasure of experiencing a swift and smooth response from Maine Maine M. (Freelancer Support). Her efficiency and promptness in addressing my inquiries were truly impressive. Not only did she provide me with the information I needed in a timely manner, but she also ensured a seamless communication process throughout. It was a refreshing and delightful experience, and I would highly recommend her services to anyone seeking a quick and efficient response.

Date of experience: July 6, 2023
Pakistan
1 review
0 helpful votes
Follow Farhan Z.
Unfollow Farhan Z.
Share Review
Report Review

Thumbs up
July 5, 2023

It was awesome MR Kevin R is very pro who is understand my problem and do resolve on immediate effect

Loading...
Date of experience: July 5, 2023
California
1 review
0 helpful votes
Follow Daniel V.
Unfollow Daniel V.
Share Review
Report Review

Russell conducted a very professional and detailed interview with me, and was a very friendly and respectful person. I enjoyed this interview process.

Date of experience: July 5, 2023
Malaysia
1 review
0 helpful votes
Follow Vijey K.
Unfollow Vijey K.
Share Review
Report Review

Reactivate My Deleted Account
July 5, 2023

Archer. B helped me to reactivate my freelancer account, which was unintentionally deleted.

Date of experience: July 5, 2023
Canada
1 review
0 helpful votes
Follow Robert X.
Unfollow Robert X.
Share Review
Report Review

Marcy M support excellence
July 5, 2023

Marcy M was great and helped me in a friendly and timely manner

Date of experience: July 5, 2023
El Salvador
1 review
0 helpful votes
Follow Astrid C.
Unfollow Astrid C.
Share Review
Report Review

Exellcent Interview!
July 4, 2023

Chelsea was very polite and clear in explaining everything to me. She had the patience to listen and understand me.
I really appreciate your professionalism.

Date of experience: July 4, 2023
Nevada
1 review
0 helpful votes
Follow Alvin W.
Unfollow Alvin W.
Share Review
Report Review

Right on scheduled time. Interview was just quick questions regarding job and skills. Good experience overall.

Date of experience: July 4, 2023
Bangladesh
1 review
0 helpful votes
Follow rezoana K.
Unfollow rezoana K.
Share Review
Report Review

Client (fraud) support
July 4, 2023

Its just awesome support. They are solved my problem with in 10 minutes. Thanks freelancer support team.

Date of experience: July 4, 2023
Pakistan
1 review
0 helpful votes
Follow Muhammad Nabeel J.
Unfollow Muhammad Nabeel J.
Share Review
Report Review

Great service
July 4, 2023

He was easy to interact with and he resolved my issue

Date of experience: July 4, 2023
India
1 review
0 helpful votes
Follow Neeru I.
Unfollow Neeru I.
Share Review
Report Review

Seamless Experience
July 3, 2023

I am highly satisfied with Allie A. Service. Allie quickly resolved my issue.

Date of experience: July 3, 2023
Pakistan
1 review
0 helpful votes
Follow Amjid L.
Unfollow Amjid L.
Share Review
Report Review

Account verfication
July 3, 2023

It a very nice experience. I have really enjoyed the call. The agent was very polite and talked nicely.

Date of experience: July 3, 2023
India
1 review
0 helpful votes
Follow Prashant T.
Unfollow Prashant T.
Share Review
Report Review

Service feedback
July 3, 2023

It is always a pleasure to interact with Freelancer support team.Jayce is quick in response.

Date of experience: July 3, 2023
Nigeria
1 review
0 helpful votes
Follow Olasunkanmi I.
Unfollow Olasunkanmi I.
Share Review
Report Review

Very helpful
July 3, 2023

Very professional and helpful, thanks for the assistance.

Date of experience: July 3, 2023
India
1 review
0 helpful votes
Follow Pradeep T.
Unfollow Pradeep T.
Share Review
Report Review

Feed back for verification call
July 3, 2023

Russell guided me through the feed back call and it was a nice experience

Date of experience: July 3, 2023
Thailand
1 review
0 helpful votes
Follow Colin M.
Unfollow Colin M.
Share Review
Report Review

Contest refund
July 3, 2023

I submitted a contest and sadly, only one person applied. I contacted Freelancer support to see if I could be refunded for the contest, and Jhazz was very helpful in refunding my costs.

Date of experience: July 3, 2023
India
1 review
0 helpful votes
Follow Navnath W.
Unfollow Navnath W.
Share Review
Report Review

Verified Freelancer Interview
July 3, 2023

I am extremely pleased and satisfied with the way Russel introduced me to the process and guided me throughout our conversation. I would like to express my gratitude to him and the Freelancer Team.

Date of experience: July 3, 2023