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FreelancerReviews 19,952

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Prateek M.
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It was really a very good experience with the Freelancer Representative. Helped me and understood my concern at once.

Date of experience: July 2, 2023
India
1 review
0 helpful votes
Follow Gandharva A.
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Thanks you so much for solving problem for 3 times duplicated projected i accept

Date of experience: July 2, 2023
Bangladesh
1 review
0 helpful votes
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Wonderful experience
June 30, 2023

She was exceptionally kind, cooperative, and gentle, always willing to provide me with a vast array of valuable information

Date of experience: June 30, 2023
Egypt
1 review
0 helpful votes
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Verified freelancer
June 30, 2023

She was incredibly friendly and helpful throughout the entire process. Thank you so much.

Date of experience: June 30, 2023
Australia
1 review
0 helpful votes
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Verified Process
June 30, 2023

Staff are knowledgeable, accessible, and great to communicate with. The process was thorough and staff provided support throughout.

Date of experience: June 30, 2023
Philippines
1 review
0 helpful votes
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Assistance for Verification
June 30, 2023

It was a great and smooth experience, I was assisted thoroughly. My questions were answered and my concerns were addressed. She was very calm and understanding throughout the process of assisting me which I very much appreciate. Overall, she is great with what she do and I'm just thankful

Date of experience: June 30, 2023
Pakistan
1 review
0 helpful votes
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It's very nice to have an interview with. Interview was conducted professionally and in helpful manner.

Date of experience: June 30, 2023
Albania
1 review
0 helpful votes
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Good job
June 30, 2023

I asked for help and your response was very quick and clear. Thank you for helping. You made good job.

Date of experience: June 30, 2023
India
1 review
0 helpful votes
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Awesome Experience
June 30, 2023

He was very Good. He answered mine confusion very Patiently.

Date of experience: June 30, 2023
India
1 review
0 helpful votes
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It was good
June 30, 2023

Had a nice experience with Joey C from verified department

Date of experience: June 30, 2023
Bangladesh
1 review
0 helpful votes
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Client problem
June 29, 2023

I became a contest bean a few days ago. My client left without paying me. He helped me with information on how I can get it.

Date of experience: June 29, 2023
India
1 review
0 helpful votes
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Very polite and Genuine
June 29, 2023

She was really good and polite. Asked me a lot of questions which were really genuine. Really asked a lot of good questions regarding my career and all. Highly recommended.

Date of experience: June 29, 2023
Saudi Arabia
1 review
0 helpful votes
Follow Muhammad Amir F.
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It was my pleasure to talk to Mr. Joey C. He was very professional and polite while handling this interview.
He asked most of the relevant questions about my working expertise and approach to the projects related to my skillsets.
He was supportive while responding to my queries related to the questions about freelancer.com.

Thanks.

Date of experience: June 29, 2023
Serbia
1 review
0 helpful votes
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I was recently contacted by your staff Jethro *******@JethroVerified who offered me to participate in your Verified Freelancer program. Thanks to him, his kindness, effort and time he spared for me, I applied for this program.
After a couple of days, at the time I chose, I had a video call from your staff Russell *******@RussellVerified. First of all, I want to thank him for his kind and professional attitude towards me. The questions he asked me were clear, precise and understandable, so it was not difficult for me to answer them and get the desired badge on my profile.
I would like to take this opportunity to thank everyone who works at Freelancer.com, especially Russell and Jethro.
I hope for a long and successful cooperation with you.

Date of experience: June 29, 2023
Washington
2 reviews
0 helpful votes
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Quick and supportive help
June 28, 2023

I contacted Freelancer about a problem I was having after payment had been released for a project. They quickly resolved the issue to my satisfaction.

Date of experience: June 28, 2023
Saudi Arabia
1 review
0 helpful votes
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@ChelseaVerified
June 28, 2023

You were incredibly patient and kind throughout the entire process, and I'm so grateful for your support. Thank you for making my experience a positive one!"

Date of experience: June 28, 2023
Germany
1 review
0 helpful votes
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Fast and friendly feature fix
June 28, 2023

Kevin R. From Support has sorted out an issue in minutes that I was going out in circles with, regarding setting up a project. Powerful set of features on this portal, but for us new folks, it helps when there is people about to take a look. Cheers and good work.

Date of experience: June 28, 2023
Malaysia
1 review
0 helpful votes
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Refunding issue solved
June 28, 2023

Thank you for your great help and support. Frieda S kindly helped me with my problem and I appritiate their support.

Best regards

Date of experience: June 28, 2023
Pakistan
1 review
0 helpful votes
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Reversal of released milestone
June 28, 2023

It was satisfactory and all my concerns were met with great detail

Date of experience: June 28, 2023
Bangladesh
1 review
0 helpful votes
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Locked for security reasons
June 28, 2023

Freelancer Support Team. Charis was very helpful as she explained me in short time. And informed me to forward this concern to the relevant team. It said it will be updated in 24-48 hours. Thanks Freelancer Support Team Charis

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Date of experience: June 28, 2023