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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Great and fast help
August 20, 2023

I had a small issue and Macy M. Solved it in seconds, always with a great attitude

Date of experience: August 20, 2023
California
9 reviews
5 helpful votes
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The online customer service solved my problem very quickly and the communication was friendly and polite, and the communication with her was very pleasant, and I would like to thank everyone at freelancer for her dedicated staff and her name is Janessa G

Date of experience: August 20, 2023
Pakistan
1 review
0 helpful votes
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It was a good experience to talk with customer support department of freelancer.com. The handling of problem was excellent and communication is perfect.

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Date of experience: August 20, 2023
Bangladesh
1 review
0 helpful votes
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5 Star
August 20, 2023

Hi Jhazz,

Just wanted to say a big thank you for your help. Your assistance on Freelancer.com was top-notch and greatly appreciated!

Best regards,
Nasir

Date of experience: August 20, 2023
Pakistan
1 review
0 helpful votes
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Helpful
August 20, 2023

Really helped in my matter. Thanks for your time i will be happy if action would be taken on my report.

Date of experience: August 20, 2023
Kuwait
1 review
0 helpful votes
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Feedback on joining freelancer
August 19, 2023

The agent was given me all the information I need and he was strat forward

Date of experience: August 19, 2023
AE
1 review
0 helpful votes
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Well done, Aleck!
August 19, 2023

Thank you so much to Aleck and for all his help & kindly answers to me.

Date of experience: August 19, 2023
India
1 review
0 helpful votes
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Great support team
August 19, 2023

By mistake taken the plus membership but couldnt pay the amount and contacted the team to cancel membership to remove negative balance.They responded well and removed the negative balance

Date of experience: August 19, 2023
Ukraine
1 review
0 helpful votes
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Payment misunderstanding
August 19, 2023

Totally satisfied with the service. Thank you to the person on the freelancer.com side. My issue was resolved in the shortest terms.

Date of experience: August 19, 2023
Algeria
1 review
0 helpful votes
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Very helping
August 19, 2023

A very helping, 5 stars deserved for real, I got the assistance I sought.

Date of experience: August 19, 2023
Viet Nam
1 review
0 helpful votes
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Excellent job
August 19, 2023

Great services. He answers me so fast and also he answers all my problem to help me make it right

Date of experience: August 19, 2023
Pakistan
1 review
0 helpful votes
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Awesome experience
August 18, 2023

It was really nice. The caller arrange a special slot although I missed my scheduled time. The lady on the call was really cool.

Date of experience: August 18, 2023
India
1 review
0 helpful votes
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A very helfull freelancer Support.
August 18, 2023

I was not able to authenticate my debit card but thanks to Allie A. (Freelancer Support), the issue got resolved within 5 mins.
This is a very great experience for me as the support was quick and easy. Also, Allie A. Was very cooperative which made the process smooth.
Would continue my freelancing journey with freelancer.com for sure.

Date of experience: August 18, 2023
Pakistan
1 review
0 helpful votes
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Prompt Response
August 18, 2023

It was great to have somebody available quickly for help. My concerns were quickly answered.

Date of experience: August 18, 2023
India
1 review
0 helpful votes
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Delighted with the support
August 18, 2023

Happy that my problem was solved within few minutes and no extra work or procedure was need to be done. Delighted with the service and support

Date of experience: August 18, 2023
Australia
1 review
0 helpful votes
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Agents are very Responsive
August 18, 2023

The agents or support teams are very fast and supportive in their responds to inquires.

Date of experience: August 18, 2023
Pakistan
1 review
0 helpful votes
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Good Experience
August 18, 2023

Thriving on Freelancer.com, I crafted diverse projects, embracing growth and collaboration!

Date of experience: August 18, 2023
Egypt
1 review
0 helpful votes
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Enjoyed it
August 18, 2023

The interviewer was friendly and professional. Thanks for the badge :)

Date of experience: August 18, 2023
India
1 review
0 helpful votes
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I started first time for freelancing however I am so much happy with application for learning and earning both. It's my dream to become a best freelancer in my career. I hope and trust myself I will do that at the any rate.

Date of experience: August 18, 2023
Indonesia
1 review
0 helpful votes
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Good Interview.
August 17, 2023

It was nice having an interview with Russell; he explained and answered my question very clear.

Date of experience: August 17, 2023