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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Project Fees issue
August 23, 2023

Than you Andrei for going beyond to help me resolve my issue. I understand somethings are not really under your control but even then you made it work for me.

Date of experience: August 23, 2023
Canada
1 review
0 helpful votes
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Chelsea V
August 22, 2023

I had the chance to speak with Chelsea over our video verification meeting. It was such a pleasant experience. Chelsea is very personal and excellent at her job. I really like her communication style. Thank you Chelsea

Date of experience: August 22, 2023
New York
1 review
0 helpful votes
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Great experience with Alexander
August 22, 2023

Alexander Lewis's sales performance is truly outstanding. His exceptional ability to connect with clients, understand their needs, and provide tailored solutions has led to remarkable results. His dedication, persuasive communication skills, and unwavering commitment to achieving targets make him a key asset to any sales team. Alexander consistently goes above and beyond, consistently delivering superb results and setting a high standard for excellence in sales.

Date of experience: August 22, 2023
Pakistan
1 review
0 helpful votes
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Very Nice experiecne
August 22, 2023

I am very happy to use freelancer.com platform. Its support team Amazing and too much fast. I hope it will be too much helpful for my bright feature

Date of experience: August 22, 2023
India
1 review
0 helpful votes
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Interview process
August 22, 2023

Interview was good.I really enjoyed talking with her.She makes me fee comfortable dring the interview

Date of experience: August 22, 2023
Pennsylvania
1 review
0 helpful votes
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Chelsea was very knowledgeable about the program, and all the benefits that are offered. She helped me understand what to expect when I get an offer, and to make sure that the client puts a Milestone payment into my account for release when the job is finished. In addition, she explained that I will now be able to bid on higher paying projects, which is a goal for me. She was awesome.

Date of experience: August 22, 2023
India
1 review
0 helpful votes
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Great
August 22, 2023

Great communication! I just wanted to ask some questions that I had about identity verification! And now I've already got my answers

Date of experience: August 22, 2023
Germany
1 review
0 helpful votes
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Great Platform and Support
August 22, 2023

I liked the concept of building this platform. Also, the support was great.

Date of experience: August 22, 2023
Argentina
1 review
0 helpful votes
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Maine is great!
August 22, 2023

Maine help me to solve my problem. Very fast to respond, clear and friendly... Thanks!

Date of experience: August 22, 2023
Montenegro
1 review
1 helpful vote
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Pleasant talk with Russel V.
August 22, 2023

We had a pleasant chat and the interviewer Russel V. was welcoming. He made the conversation flow naturally, ensuring I felt at ease throughout the process. Russel was well-prepared, having clearly reviewed my background in advance. His insightful questions not only gauged my qualifications but also allowed me to understand the expectations. Overall, it was a positive experience, and I appreciated Russel's professionalism and approachability.

Date of experience: August 22, 2023
Sri Lanka
1 review
0 helpful votes
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Amazing supporter
August 22, 2023

I'm a new member for freelancer.WhenI created my account I had to faced some troubles.Then I had to get the help of the customer care service of freelancer.Mr Andrei M. Supported me.He gave clear explanations to mine..

Date of experience: August 22, 2023
Pakistan
1 review
0 helpful votes
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Amazing Experience
August 21, 2023

It was an amazing experience talking to Russell V, pretty knowledgeable and right to the point conversation.

Date of experience: August 21, 2023
Canada
1 review
0 helpful votes
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Great
August 21, 2023

It's was good experience in verification.

They asked few question the video call was smooth and they finally verified me

Date of experience: August 21, 2023
Philippines
1 review
0 helpful votes
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Allie A. Was very helpful!
August 21, 2023

Allie A. Helped me with my account's concern. She/He is polite and attentive. Great work!

Date of experience: August 21, 2023
Colorado
1 review
0 helpful votes
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Chat with Andrei M.
August 21, 2023

Needed help with the payment screen. Andrei quickly diagnosed the problem and told me how to resolve.

Date of experience: August 21, 2023
Pakistan
1 review
0 helpful votes
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Best experience.
August 21, 2023

I told them my problem and my problem solved instantly. I'm very satisfied with their support. I'll definitely use it again if I'll stuck again.

Date of experience: August 21, 2023
Bangladesh
1 review
0 helpful votes
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Good Service
August 21, 2023

I had some issue but they help me to solve the problem.

Date of experience: August 21, 2023
Egypt
1 review
0 helpful votes
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Very Helpful
August 21, 2023

My first time contacting freelancer support and it was short and helpful, I appreciate the help.

Date of experience: August 21, 2023
India
1 review
0 helpful votes
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Best Support from Alexander Lewis
August 21, 2023

He offered me huge discount on Annual Plus Membership plan and also give one month free professional membership plan because my current one month free professional plan was having 14 days left so he has provided one month free after my annual plan expires.

Date of experience: August 21, 2023
Egypt
1 review
0 helpful votes
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Ideal Customer service
August 20, 2023

He was kind and understand the problem and he was collaborative

Date of experience: August 20, 2023