business logo of Freelancer

FreelancerReviews 19,955

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
Follow Temidayo L.
Unfollow Temidayo L.
Share Review
Report Review

Best Place to Be
September 8, 2023

It has been a wonderful experience being on this platform called Freelancer. This is the best place to be. The environment and the culture in making it comfortable for professionals to do their work and earn their money is top notch.

Thank you Freelancer

Date of experience: September 8, 2023
Qatar
2 reviews
1 helpful vote
Follow Ayman S.
Unfollow Ayman S.
Share Review
Report Review

I had a disappointing experience with a freelancer who took on my project but attempted to subcontract it to lower-rated freelancers, even though I paid a premium for their services due to their higher rate. I expected a platform like this to protect users from such unethical practices, but unfortunately, that wasn't the case.

When I raised a complaint about this issue, I was informed that I needed to pay extra for protection. This was quite surprising to me, as I believed that basic protection against spam and cheating would be a default feature.

Additionally, when I attempted to withdraw my funds, I was asked for a clear document to verify my address, which seemed like an unusual request since I had already verified my identity. I reached out to the support team through live chat to seek clarification and assistance. However, to my frustration, they abruptly ended the chat session, leaving me unable to communicate with anyone in real-time. I could only send messages, and it felt like they were more interested in financial transactions than addressing users' concerns.

It's clear that when users encounter problems on this platform, the support system may not be as helpful as expected, and they may prioritize monetary transactions over providing timely assistance."

Date of experience: September 8, 2023
India
1 review
0 helpful votes
Follow Ajay V.
Unfollow Ajay V.
Share Review
Report Review

I have been registered with Freelancer Since long and wanted to upgrade to Verified Badge, along with Corporate Plan and Professional account. Freelancer's staff Russell V. really helped me with the verification process and the interview. I appreciate with all my heart the help extended from Russell and Dana.

Date of experience: September 8, 2023
Germany
1 review
0 helpful votes
Follow Farbod G.
Unfollow Farbod G.
Share Review
Report Review

Best
September 8, 2023

Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best

Date of experience: September 8, 2023
India
1 review
0 helpful votes
Follow Pravin M.
Unfollow Pravin M.
Share Review
Report Review

Russell V is very nice person.
September 8, 2023

Thanks for the complete my interview process for verified freelancer. Very experience and good behavior.

Date of experience: September 8, 2023
India
1 review
0 helpful votes
Follow Rajeev J.
Unfollow Rajeev J.
Share Review
Report Review

Verified Freelance
September 8, 2023

It was great experience with Russell V in my interview.

Date of experience: September 8, 2023
Hong Kong
1 review
0 helpful votes
Follow Ng U.
Unfollow Ng U.
Share Review
Report Review

Good customer service
September 8, 2023

Thanks for the excellent customer service your provided me during our call.
Your patience, professionalism, willingness to help were truly outstanding.
Thank you. Russell V

Date of experience: September 8, 2023
India
1 review
0 helpful votes
Follow Tarun W.
Unfollow Tarun W.
Share Review
Report Review

Verification Interview
September 8, 2023

Russell V. took my verification review. I am fully satisfied with how the interview was conducted. The interview took place on the scheduled time and date and I was asked relevant questions regarding my field of operations. Great interview

Date of experience: September 8, 2023
Bangladesh
1 review
0 helpful votes
Follow MD SOZIB I.
Unfollow MD SOZIB I.
Share Review
Report Review

HELP SUPPORT FREELANCER
September 7, 2023

He was great. I am really happy to talk to him. I got all kinds of help.

Date of experience: September 7, 2023
Austria
1 review
0 helpful votes
Follow Alireza B.
Unfollow Alireza B.
Share Review
Report Review

Fast and effective
September 7, 2023

I wrote and email to support colleagues and they give me an effective advice at the first reply in less then 2 hours, it's so good for me.

Date of experience: September 7, 2023
Iowa
1 review
0 helpful votes
Follow Scot F.
Unfollow Scot F.
Share Review
Report Review

Very satisfied
September 7, 2023

I am new to Freelancing and need guidance from those with experience. The Freelancer.com staff has been very helpful and responsive to my questions, and patient with me regarding getting started with Freelancer.com. They helped me through the verification process and made it smooth and easy.

Date of experience: September 7, 2023
Bangladesh
1 review
0 helpful votes
Follow Md Ashiqur D.
Unfollow Md Ashiqur D.
Share Review
Report Review

I'm really happy with freelancer support team. Because their response is very responsive. I had accounts problems. The support team is better sooner review team. When I was waiting for review and knocked the support team, they knocked the review team and then the task soon.

Date of experience: September 7, 2023
Pakistan
1 review
0 helpful votes
Follow Majid UL N.
Unfollow Majid UL N.
Share Review
Report Review

Verified Freelancer Russell V
September 7, 2023

My meeting with Russell V went amazing, Great asset she must be to the verified team :) it was my pleaseure meeting with Russell V. Thank you again!

Date of experience: September 7, 2023
Mozambique
1 review
0 helpful votes
Follow Helder P.
Unfollow Helder P.
Share Review
Report Review

My recent experience with Freelancer.com's identity verification process was nothing short of exceptional. From start to finish, the interview process was smooth and efficient, setting the stage for a promising future as a freelancer on their platform.

The interview conducted by Russell V. commenced with typical questions about myself, my experience and skills I have mastered throughout the years, leaving no room for any misinterpretation when reading my profile/CV. The platform is very user friendly and I was pleasantly surprised by the swift response from the verification team to conduct the verification process in less than 24hrs.

Throughout the process, communication was outstanding. I received timely updates on the status of my verification, which not only kept me informed but also demonstrated Freelancer.com's commitment to transparency.

What truly stood out was the speed at which my identity was verified. This efficiency opens up doors for freelancers like me, allowing us to focus on what we do best – delivering high-quality work to clients.

In conclusion, Freelancer.com's identity verification process is a game changer. It's efficient, user-friendly, and accompanied by excellent support. This experience has boosted my confidence in the platform, and I look forward to exploring the new horizons it offers.

Thank you, Freelancer.com, for making this process a breeze and propelling my freelancing journey forward!

Date of experience: September 7, 2023
Mexico
1 review
0 helpful votes
Follow Jahel V.
Unfollow Jahel V.
Share Review
Report Review

Very grateful for the assistance Kevin R. Provided me with in regards to my credit card authentication. Steps very easy to follow. Thank you!

Date of experience: September 6, 2023
Mexico
1 review
0 helpful votes
Follow Horacio N.
Unfollow Horacio N.
Share Review
Report Review

Very friendly and above all excellent treatment. And professional

Date of experience: September 6, 2023
Pakistan
1 review
0 helpful votes
Follow Muhammad C.
Unfollow Muhammad C.
Share Review
Report Review

Review for Freelancer Verification
September 6, 2023

I am pleased to share that my recent interview went exceptionally well. The interaction with the interviewer was positive and engaging.
The interviewer was receptive and provided valuable insights into the organization. I left the interview feeling confident and optimistic about the opportunity.

Date of experience: September 6, 2023
Pakistan
1 review
0 helpful votes
Follow Ahsan B.
Unfollow Ahsan B.
Share Review
Report Review

Wonderful experience
September 6, 2023

Very supportive and nice person in freelancer team

Date of experience: September 6, 2023
India
1 review
0 helpful votes
Follow Asfak Q.
Unfollow Asfak Q.
Share Review
Report Review

Great Experience
September 6, 2023

She is very friendly and cooperative, Love to talk with her, it was an great conversation

Loading...
Date of experience: September 6, 2023
Nigeria
1 review
0 helpful votes
Follow Opeyemi A.
Unfollow Opeyemi A.
Share Review
Report Review

A Trusted Platform For Freelancer
September 6, 2023

As a freelancer on freelancer.com, they have helped my skills grow and extend my connection to the world. Talented and professional services. Thank you, Freelancer.com

Date of experience: September 6, 2023