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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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It has been a wonderful experience being on this platform called Freelancer. This is the best place to be. The environment and the culture in making it comfortable for professionals to do their work and earn their money is top notch.
Thank you Freelancer
I had a disappointing experience with a freelancer who took on my project but attempted to subcontract it to lower-rated freelancers, even though I paid a premium for their services due to their higher rate. I expected a platform like this to protect users from such unethical practices, but unfortunately, that wasn't the case.
When I raised a complaint about this issue, I was informed that I needed to pay extra for protection. This was quite surprising to me, as I believed that basic protection against spam and cheating would be a default feature.
Additionally, when I attempted to withdraw my funds, I was asked for a clear document to verify my address, which seemed like an unusual request since I had already verified my identity. I reached out to the support team through live chat to seek clarification and assistance. However, to my frustration, they abruptly ended the chat session, leaving me unable to communicate with anyone in real-time. I could only send messages, and it felt like they were more interested in financial transactions than addressing users' concerns.
It's clear that when users encounter problems on this platform, the support system may not be as helpful as expected, and they may prioritize monetary transactions over providing timely assistance."
I have been registered with Freelancer Since long and wanted to upgrade to Verified Badge, along with Corporate Plan and Professional account. Freelancer's staff Russell V. really helped me with the verification process and the interview. I appreciate with all my heart the help extended from Russell and Dana.
Thanks for the complete my interview process for verified freelancer. Very experience and good behavior.
Thanks for the excellent customer service your provided me during our call.
Your patience, professionalism, willingness to help were truly outstanding.
Thank you. Russell V
Russell V. took my verification review. I am fully satisfied with how the interview was conducted. The interview took place on the scheduled time and date and I was asked relevant questions regarding my field of operations. Great interview
He was great. I am really happy to talk to him. I got all kinds of help.
I wrote and email to support colleagues and they give me an effective advice at the first reply in less then 2 hours, it's so good for me.
I am new to Freelancing and need guidance from those with experience. The Freelancer.com staff has been very helpful and responsive to my questions, and patient with me regarding getting started with Freelancer.com. They helped me through the verification process and made it smooth and easy.
I'm really happy with freelancer support team. Because their response is very responsive. I had accounts problems. The support team is better sooner review team. When I was waiting for review and knocked the support team, they knocked the review team and then the task soon.
My meeting with Russell V went amazing, Great asset she must be to the verified team :) it was my pleaseure meeting with Russell V. Thank you again!
My recent experience with Freelancer.com's identity verification process was nothing short of exceptional. From start to finish, the interview process was smooth and efficient, setting the stage for a promising future as a freelancer on their platform.
The interview conducted by Russell V. commenced with typical questions about myself, my experience and skills I have mastered throughout the years, leaving no room for any misinterpretation when reading my profile/CV. The platform is very user friendly and I was pleasantly surprised by the swift response from the verification team to conduct the verification process in less than 24hrs.
Throughout the process, communication was outstanding. I received timely updates on the status of my verification, which not only kept me informed but also demonstrated Freelancer.com's commitment to transparency.
What truly stood out was the speed at which my identity was verified. This efficiency opens up doors for freelancers like me, allowing us to focus on what we do best – delivering high-quality work to clients.
In conclusion, Freelancer.com's identity verification process is a game changer. It's efficient, user-friendly, and accompanied by excellent support. This experience has boosted my confidence in the platform, and I look forward to exploring the new horizons it offers.
Thank you, Freelancer.com, for making this process a breeze and propelling my freelancing journey forward!
Very grateful for the assistance Kevin R. Provided me with in regards to my credit card authentication. Steps very easy to follow. Thank you!
Very friendly and above all excellent treatment. And professional
I am pleased to share that my recent interview went exceptionally well. The interaction with the interviewer was positive and engaging.
The interviewer was receptive and provided valuable insights into the organization. I left the interview feeling confident and optimistic about the opportunity.
She is very friendly and cooperative, Love to talk with her, it was an great conversation
As a freelancer on freelancer.com, they have helped my skills grow and extend my connection to the world. Talented and professional services. Thank you, Freelancer.com
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.