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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Romania
1 review
0 helpful votes
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All good
September 6, 2023

All good. Fast solution to my problem. The customer support specialist helped me and found the solution instantly, even though the conversation started with some useless information.

Date of experience: September 6, 2023
Italy
1 review
0 helpful votes
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Issues with my funds
September 6, 2023

I had an issue with my funds and contacted the support team a few times, but Andrei M. Has been the most efficient and nicer compared to all the others.

Date of experience: September 6, 2023
Nevada
1 review
1 helpful vote
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Annoying customer service.
October 5, 2023

Because of a withdrawal problem, I repeatedly searched for customer service, waited repeatedly, and received rejection messages repeatedly. While the response from customer service is quick, it's of little use if it doesn't solve the problem.

Date of experience: September 5, 2023
Ireland
1 review
0 helpful votes
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Macy was a great support
September 5, 2023

I got on to chat with Macy and in just a few minutes I got my refund. No hassle

Date of experience: September 5, 2023
Greece
1 review
0 helpful votes
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Perfect Communication
September 5, 2023

Chelsea was very helpful and understandable. She helped me with anything i asked and the questions were on point.

Date of experience: September 5, 2023
Egypt
1 review
0 helpful votes
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Great
September 5, 2023

It is a great platform to start working on as a freelancer.

Date of experience: September 5, 2023
California
1 review
0 helpful votes
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Verification process
September 5, 2023

Received evaluation process for Verified Freelancer by Russell V.
It was very professional.
Nice experience

Date of experience: September 5, 2023
India
1 review
0 helpful votes
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Best and fast support.
September 5, 2023

I have raised a support query in the platform and it has been solved very fast by chelsea.

Date of experience: September 5, 2023
VE
1 review
0 helpful votes
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Thanks for kind guide of Maine M.
September 5, 2023

Maine gave me a kind response to my question.
I'm so happy for Maine's help.

Date of experience: September 5, 2023
India
1 review
0 helpful votes
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Very Fast & Responsive Service
September 5, 2023

Support team is assisting ke in a very fast manner. Thank you for your efforts and service..

Date of experience: September 5, 2023
India
1 review
0 helpful votes
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Russell V. Profile Verification
September 5, 2023

Russell V. was really nice and helped me with the Profile Verification. Really thank her for this!

Date of experience: September 5, 2023
Nepal
1 review
0 helpful votes
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Excellent on inquiry
September 5, 2023

Thank you for your response and good guidance for me. Thank you Allie A for your help to me to become freelancer

Date of experience: September 5, 2023
Togo
1 review
0 helpful votes
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Hello
In Togo here, our addresses usually don't contain the street and room number. Only the city and neighborhood are mentioned as you can see on my bank statement. So if they haven't mentioned the street and room number on our Togo addresses, we don't have the right to create a Freelancer.com account?

What's more, my proof of address contains a code that you have to enter before it can be displayed, which is why I always scan the screenshot. Can I send you the original document and give you the code to display it?

Date of experience: September 5, 2023
Belgium
1 review
0 helpful votes
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Professional, Efficient and Friendly
September 5, 2023

Had a call with Russell V. - She was both professional in her demeanor and very friendly in conversation!

Date of experience: September 5, 2023
Bangladesh
1 review
0 helpful votes
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I'm very happy after getting freelancer team support

Date of experience: September 5, 2023
Indonesia
1 review
0 helpful votes
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Verified process with Russell V.
September 4, 2023

Russell V. helped me complete the verification process to get the verified badge and he gave me lots of good advice along the way. Thank You

Date of experience: September 4, 2023
Pakistan
1 review
0 helpful votes
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Great Support
September 4, 2023

Freelancer is a good network with good support team.

Date of experience: September 4, 2023
Pakistan
1 review
0 helpful votes
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Rating
September 4, 2023

The customer support provided by Freelancer.com is top-notch. They respond promptly to inquiries, are always helpful, and have effectively resolved any issues I've encountered.

Russell V. and I recently engaged in a brief video call. The process for verification by Freelancer Staff is truly impressive. During our call, I had a couple of inquiries concerning the technologies I've been actively involved with, and the experience was genuinely enjoyable.

Date of experience: September 4, 2023
Egypt
1 review
0 helpful votes
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Completely satisfied
September 4, 2023

Chelsea is a very friendly and patient woman, she is very clear and organized speech.
Thanks for your time

Date of experience: September 4, 2023
Honduras
1 review
1 helpful vote
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Timing
October 4, 2023

My experience was disappointing. They tell you waiting time for an answer is 2-3 business days, however, they get back to you 5 or even more days. Once they get back, they email you in Sundays, and they say business days; oh! And if you don't answer withing a period of less than 24 hours they close your ticket. You need to restart all of the process and wait even more.

Date of experience: September 4, 2023