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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Great Customer Service
September 4, 2023

I was asked to be ready for a call at 2100 hours and the call came through at 2057 hours- i was happy since I believe in keeping time and love people respecting it. Chelsea, who spoke to me was friendly and professional and made me feel good and respected. I think Customer service boils down to making the Customer feel at home and thats what I felt. Thankyou

Date of experience: September 4, 2023
Pakistan
1 review
0 helpful votes
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Nice Support by@ChelseaVerified
September 4, 2023

I had an excellent experience *******@ChelseaVerified. She was quick to respond, courteous, and helped to verify quickly. I highly recommend Freelancer.com for its excellent support, which adds significant value to the platform.

Date of experience: September 4, 2023
Bangladesh
1 review
0 helpful votes
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Feeling good to be verified
September 4, 2023

Russell V. conducted an excellent video interview for the verification. Was very respectful, humble and professional during the conversation. I enjoyed talking with her and happy to be verified.

Date of experience: September 4, 2023
Turkiye
1 review
0 helpful votes
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Great Verificaiton Process
September 4, 2023

Russell V. was very helpful during the verification interview.

Date of experience: September 4, 2023
South Africa
1 review
0 helpful votes
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Deposit refund
September 4, 2023

The experience was fast and very helpful. Jhazz was friendly and polite. Within few minutes of chatting with Jhazz I got the assistance that i needed.

Date of experience: September 4, 2023
Argentina
1 review
0 helpful votes
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Chat with macy
September 3, 2023

Good work, she helped me and was quick and efficient.

Date of experience: September 3, 2023
Indonesia
1 review
0 helpful votes
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God bless u all. You're good in customer service..

Date of experience: September 3, 2023
GB
1 review
0 helpful votes
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Wondeful Support Verfied
September 3, 2023

To C/O Freelancer.com

Greeting

I'm writing this letter to confirm Chelsea (@ChelseaVerified) she done very well her job and helped me to verify my account as a freelancer she's done her perfectly, Also I'm pleasure and pleased to met her so thanks Chelsea for helping I always wish the best for you, and thank you Freelancer's Human Resource to Hiring Chelsea to be a part of the team

Best Regard,

Alexander Nikolas
3rd of Sep. 2023

Date of experience: September 3, 2023
Egypt
1 review
0 helpful votes
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Good assistance
September 3, 2023

The assistance was helpful and the problem is solved

Date of experience: September 3, 2023
Egypt
1 review
0 helpful votes
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Nice and professional person thank you
September 3, 2023

Even though my language is weak
She helped me and was patient with me. It was a pleasure to talk to her
I thank her very much for her patience with me and for helping me

Date of experience: September 3, 2023
Sri Lanka
1 review
0 helpful votes
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Helping with the verification process
September 3, 2023

I'm deeply grateful for the unwavering support Chelsea provided. She waited nearly 5 to 6 months for my verification update and patiently answered my questions last month. Truly remarkable support.

Date of experience: September 3, 2023
Argentina
1 review
0 helpful votes
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During my user verification you have been very patient and very kind

Date of experience: September 3, 2023
Philippines
1 review
0 helpful votes
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I was having a problem with my subscription and freelancerstaff alexander lewis helped me and and gain my trust...he was able to work it all out...very nice person and reliable...

Date of experience: September 3, 2023
Pakistan
1 review
0 helpful votes
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Helping in dispute and withdraw
September 3, 2023

Good, person whoever i met gave me an advice hoping that i will win just give him a raise

Date of experience: September 3, 2023
Australia
1 review
0 helpful votes
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Quick and easy
September 3, 2023

Needed to change a review - done and dusted very quickly.

Date of experience: September 3, 2023
Malaysia
1 review
0 helpful votes
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Jhazz was great.
September 3, 2023

The way of responding and support was excellent, the response time was very fast. Thankful

Date of experience: September 3, 2023
Pakistan
1 review
0 helpful votes
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Excellent Staff
September 3, 2023

Andrei M. Helped me a lot to solve my issue. Thanks, Andrei M.

Date of experience: September 3, 2023
Czechia
1 review
0 helpful votes
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Quick, quick, quick..
September 2, 2023

It is easy to resolve anything here.
Thanks so much Allie A.

Date of experience: September 2, 2023
Morocco
1 review
0 helpful votes
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Awesome support from Allie A.
September 2, 2023

Allie A. Is very responsive and prompt and professional. She went above my requirements and inquires. I'm glad with the experience!

Date of experience: September 2, 2023
Thailand
1 review
0 helpful votes
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Great service
September 2, 2023

Very helpful. Great communication. Very Friendly. Keep up good work

Date of experience: September 2, 2023