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FreelancerReviews 19,955

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Helpful,patient.
September 2, 2023

Helpful and patient agent.
Replies professionally.

Date of experience: September 2, 2023
Bangladesh
1 review
0 helpful votes
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Best support. Thanks for all
September 2, 2023

It was really helpful to me. Good communication and give important of my problem.

Date of experience: September 2, 2023
Argentina
1 review
0 helpful votes
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Rapido y efectivo
September 1, 2023

Habia tenido un saldo de -75USD que con trabajos de edición de video baje hasta -12USD, esto pasó en 2021, probocado por una estafa o similar.
Ahora en 2023 ya me resolvió el problema y estoy listo para volver a hacer trabajos.

Date of experience: September 1, 2023
Singapore
1 review
0 helpful votes
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Biding issue
September 1, 2023

She helped me to resolve my issue on address perfectly

Date of experience: September 1, 2023
Morocco
1 review
0 helpful votes
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Macy M
September 1, 2023

Macy M helps me in an urgent issue and she is soo adorable

Date of experience: September 1, 2023
Pakistan
1 review
0 helpful votes
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Amazing service
September 1, 2023

Amazing service. Thank you. Amazing service. Thank you.

Date of experience: September 1, 2023
Australia
1 review
0 helpful votes
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Great support
September 1, 2023

Great support from the team member, was helpful.
Great experience.

Date of experience: September 1, 2023
Australia
1 review
0 helpful votes
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Russell V. knows how to do excellent freelancer verified interviews.
I had an awesome experience.

Date of experience: September 1, 2023
Morocco
1 review
0 helpful votes
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Maine
October 1, 2023

One of the professional assistant that I have ever talked to. And has immediately served me with all his dedication to respect and support.

Freelancer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
Belgium
1 review
0 helpful votes
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Notification delay
September 1, 2023

I have questions regarding the project notification delay and Charis, the freelancer support really help me to solve this issue. He also suggested what I need to do if this issue happens again in the future.

Date of experience: September 1, 2023
MD
1 review
0 helpful votes
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Great support
September 1, 2023

Helped me quite quickly and explained well what the problem was

Date of experience: September 1, 2023
Nevada
1 review
0 helpful votes
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Excellent Freelancer Support
August 31, 2023

After I requested for assistance Freelancer Support was able to make the coder I hired to communicate with me again.

Date of experience: August 31, 2023
Ecuador
1 review
0 helpful votes
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Criselda R.
August 31, 2023

Nice support for payments, very useful support, so the way for this the most useful resource for solving proyect

Date of experience: August 31, 2023
India
1 review
0 helpful votes
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I have give 5 star.
August 31, 2023

Very good experience for me. She is very polite. And very good. Her voice is very clear.

Date of experience: August 31, 2023
Bangladesh
1 review
0 helpful votes
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An interview with Russell V.
August 31, 2023

A person with a nice heart. Behaviour was too good and she is so friendly.

Date of experience: August 31, 2023
AE
1 review
0 helpful votes
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Helpful
August 31, 2023

Great!great!great!great!great!great!great!great!great!great!

Date of experience: August 31, 2023
India
1 review
0 helpful votes
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Excellent Support
August 31, 2023

Excellent Support and very understanding and helpful

Date of experience: August 31, 2023
Indiana
1 review
0 helpful votes
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Absolutely delightful. The information was helpful. The questions I was asked were appropriate in every way, including challenging my qualifications -- for example, in regard to the ability to handle feedback. Her English language skills exceed that of most Americans.
In terms of my feeling of relationship with FL.com, she is enormously important... not just a real person to interact with, but a person of high quality by any standard. She sends every right message about the program and your concern for the success of a new participant.

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Date of experience: August 30, 2023
Nepal
1 review
0 helpful votes
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I am satisfy with service
August 30, 2023

Great Experience! Very helpful and give time to me until my problem solve.

Date of experience: August 30, 2023
Colombia
1 review
0 helpful votes
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Reasonable business
August 30, 2023

They released the locked the fund until they identify the client's ID and payment funding source reliability. I think this is very fair and reasonable.

Date of experience: August 30, 2023