I had a disappointing experience with a freelancer who took on my project but attempted to subcontract it to lower-rated freelancers, even though I paid a premium for their services due to their higher rate. I expected a platform like this to protect users from such unethical practices, but unfortunately, that wasn't the case.
When I raised a complaint about this issue, I was informed that I needed to pay extra for protection. This was quite surprising to me, as I believed that basic protection against spam and cheating would be a default feature.
Additionally, when I attempted to withdraw my funds, I was asked for a clear document to verify my address, which seemed like an unusual request since I had already verified my identity. I reached out to the support team through live chat to seek clarification and assistance. However, to my frustration, they abruptly ended the chat session, leaving me unable to communicate with anyone in real-time. I could only send messages, and it felt like they were more interested in financial transactions than addressing users' concerns.
It's clear that when users encounter problems on this platform, the support system may not be as helpful as expected, and they may prioritize monetary transactions over providing timely assistance."