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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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About Service
September 11, 2023

Best customer service specially Mr. Charis answered my all questions
Thank you so much for your valuable service

Date of experience: September 11, 2023
India
1 review
0 helpful votes
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Work
September 11, 2023

Awesome and polite to speak and solving the issue as soon as possible

Date of experience: September 11, 2023
VE
1 review
0 helpful votes
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Chat with Kevin R.
September 11, 2023

Kevin was friendly and responded to my request quickly.

Date of experience: September 11, 2023
Pakistan
1 review
0 helpful votes
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For verified process
September 11, 2023

It's a wonderful experience with Chelsea. She is sweet and encouraging. You feel very comfortable while talking with her. She truly represent professionalism of freelancer. Com.

Date of experience: September 11, 2023
Ukraine
1 review
0 helpful votes
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Very interesting interview
September 11, 2023

It was very interesting interview. My interlocutor was kind and pleasant. This helped me pass the interview. Thank you!

Date of experience: September 11, 2023
Pakistan
1 review
0 helpful votes
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It was a nice speaking with you.
September 11, 2023

I am a digital marketing expert. I have a knowledge of SEO, PPC and Social Media Marketing on dfferent platforms.

Date of experience: September 11, 2023
Indonesia
1 review
0 helpful votes
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The experience was great *******@RussellVerified, she patiently tried to make a good conversation with me who tried hard to speak in english, thank you so much

Date of experience: September 11, 2023
Switzerland
1 review
0 helpful votes
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Very friendly and supportive
September 11, 2023

It's not like bad job interviews, Russell V. was very pleasant and the questions asked really allow you to know and express why you are passionate about this work, about the world of freelancing

Thanks Russell for this time

Date of experience: September 11, 2023
Egypt
1 review
0 helpful votes
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Thanks Russel
September 11, 2023

This interview was really friendly and she knw exactly what to ask about my skills. Here questions were direct and very clear. So thank you Russell V.

Date of experience: September 11, 2023
AE
1 review
0 helpful votes
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Deposit refund
September 11, 2023

It was an amazing response from the agent. I had issues in receiving the refund of deposit for a cancelled milestone. Dom did his best in resolving the issue. He advised me to wait 1-10 working days to receive back the funds.

Date of experience: September 11, 2023
Pakistan
1 review
0 helpful votes
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Perfect
September 11, 2023

Everything is perfect and the chat representative was very helpful.
Hope to get my problem resolved in 72 hours

Date of experience: September 11, 2023
Italy
1 review
0 helpful votes
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Chelsea is the top!
September 10, 2023

The interview was very interesting, Chelsea was excellent and patient

Date of experience: September 10, 2023
Greece
1 review
0 helpful votes
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Great Support
September 10, 2023

Needed support with a contest. Support agent Andrei was fast and very helpful, got me through what I needed in 10 minutes. Would definitely recommend.

Date of experience: September 10, 2023
Thailand
1 review
0 helpful votes
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Got my questions answered
September 10, 2023

Got all my questions answered within a few minutes, and got the answer that I was looking for

Date of experience: September 10, 2023
Hawaii
1 review
0 helpful votes
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I had a hard time paying my freelancer and he showed me a step by step how to correct the situation

Date of experience: September 9, 2023
California
1 review
0 helpful votes
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Great service from freelancer.com
September 9, 2023

In a few minutes, the agent resolved my issue. I wanted to localize my project and she did it promptly. Thanks to Lyndon S.

Date of experience: September 9, 2023
Michigan
2 reviews
0 helpful votes
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Refund
September 9, 2023

Dom A. Has excellent customer service accommodations and handled my concerns promptly. He was able to give me a refund as my project was incomplete by a freelancer. He answered all my questions, and when I could not figure things out, he sent me screenshots to navigate the conversation.
Thank you very much!

Date of experience: September 9, 2023
Washington
1 review
0 helpful votes
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A great customer service!
September 8, 2023

I had a dispute with a freelancer who was not communicating with me after the prize was released! He reached out to the freelancer to resolve the issue.

Date of experience: September 8, 2023
Bangladesh
1 review
0 helpful votes
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Good
September 8, 2023

He was an awesome guy. I got all of my answers from him. Thank you.

Date of experience: September 8, 2023
Egypt
1 review
0 helpful votes
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Review
September 8, 2023

Criselda R. Helped me a lot really, i appreciate the amazong effort, like i have been two weeks and he/she helped me in a minutes

Date of experience: September 8, 2023