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FreelancerReviews 19,955

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,153
value
1,003
shipping
680
returns
769
quality
1,007
This company responds to reviews on average within 6 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Verified freelancer review
September 13, 2023

It was great experince having call with Russell V. She was very polite and supportive. It was very fun and entertaining having call with her.

Date of experience: September 13, 2023
Canada
1 review
0 helpful votes
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Great help from support
September 13, 2023

I didn't use this platform and didn't remind about subscription. So they helped me to refund money and close it. In the whole I cannot take a project here, but maybe I didn't trying well.

Date of experience: September 13, 2023
GB
1 review
0 helpful votes
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Interview for PFP
September 13, 2023

A good experience and the interviewer had the necessary understanding of the platform being discussed to appreciate some technical answers provided by myself

Date of experience: September 13, 2023
India
1 review
0 helpful votes
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DOM A HE SOLVED MY ISSUE
September 13, 2023

Thanks for your support freelancer team for solving my issue

Date of experience: September 13, 2023
Philippines
1 review
0 helpful votes
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Great interview experience
September 13, 2023

Great interview experience Russell is very kind and I feel at ease during the interview process.

Date of experience: September 13, 2023
India
1 review
0 helpful votes
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Nice conversation interview.
September 13, 2023

I just had a video call with Russell from the freelancer.com team, It was nice talking to him and he made me comfortable during the call and explained everything in detail. He didn't rush me through the process.
Overall it was a good experience.

Date of experience: September 13, 2023
Lithuania
1 review
0 helpful votes
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Thank you Andrei M. For your help! :)
September 13, 2023

Thank you for your help! It is important for this website to be safe.

Date of experience: September 13, 2023
India
1 review
0 helpful votes
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Nice Assiance by Russell V
September 13, 2023

Russell V. conducted my Freelancer ID verification interview earlier today 13 Sep 2023. It was nice speaking with her. From beginning to end she assisted me well. She handled everything nicely and I will give 5 stars for her clear communication and her politeness. Thank you Russell.

Date of experience: September 13, 2023
Spain
1 review
0 helpful votes
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I was very confuse about using the website, deposits and fees. She was clear and accurate to explain how it works.

Date of experience: September 12, 2023
Spain
1 review
0 helpful votes
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Very useful
September 12, 2023

The support agent was very kind and fast to resolve.

Date of experience: September 12, 2023
Philippines
2 reviews
2 helpful votes
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I really enjoy it
September 12, 2023

I have enjoyed working on multiple projects through Freelancer. The clients have always had their plans in order and when there has been any need for intervention, the team at Freelancer has taken care of it. I have always been paid on time and there are very clear expectations from all sides. I would highly recommend this guys as a freelancing platform for anyone looking to join :)

Date of experience: September 12, 2023
Morocco
1 review
0 helpful votes
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Verify account
September 12, 2023

Good experience just one question with i did not understand well

Date of experience: September 12, 2023
India
1 review
0 helpful votes
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Easy and fast work
September 12, 2023

Too much easy when you have an angel on your side such a humble and fast guy

Date of experience: September 12, 2023
Poland
1 review
0 helpful votes
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It was very professional and nice call. Chelsea asked me some questions and told me everything that I needed to know about the Verified program. There was also a bit of small talk which was pleasant. I would give Chelsea a raise if I were her boss since it is hard to find great employees.

Date of experience: September 12, 2023
Germany
1 review
0 helpful votes
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My experience with freelancer.com
September 12, 2023

It was very good, even only with few projects. The freelancer who I have chosen were experienced

Date of experience: September 12, 2023
Nigeria
1 review
0 helpful votes
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Really Helpful
September 12, 2023

I had a challenge withdrawing earnings on here and Andrei M. Was really helpful making me understand what went wrong and providing me with a solution to my challenge.

Date of experience: September 12, 2023
Morocco
1 review
0 helpful votes
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Contest project
September 12, 2023

Fast and direct.
Would recommend this person for my next problem.

Date of experience: September 12, 2023
India
1 review
0 helpful votes
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Refund for deposit
September 12, 2023

Good experience.the agent help me to cancelled the subscription

Date of experience: September 12, 2023
India
1 review
0 helpful votes
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Very impressive Interview with Russell V
September 12, 2023

During interview Russell V described the benefits of verified account. The interview was smooth. Nice to talk with her.

Date of experience: September 12, 2023
Pakistan
1 review
0 helpful votes
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Thank you
September 12, 2023

My issue is not resolve yet but I am waiting for it.

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Date of experience: September 12, 2023