business logo of Freelancer

FreelancerReviews 19,462

4.7

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey star
grey star
grey star
grey star
grey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,125
value
978
shipping
664
returns
751
quality
985
This company responds to reviews on average within 2 days
Bangladesh
1 review
0 helpful votes
Follow Aysha A.
Unfollow Aysha A.
Send Message
Share Review
Report Review

Very prompt and helpful service.
June 20, 2025

Had a great experience with Xavier B. He was super quick to respond and provided prompt, helpful support throughout. Everything was smooth and easy, which I really appreciated. Definitely satisfied with the service.

Date of experience: June 10, 2025
Canada
1 review
0 helpful votes
Follow J L.
Unfollow J L.
Send Message
Share Review
Report Review

Help with Freelancer
June 20, 2025

Pearl was great! She helped resolve an issue with Freelancer quickly and with some insight. I appreciated her help.

Date of experience: June 10, 2025
China
1 review
0 helpful votes
Follow Xinmin W.
Unfollow Xinmin W.
Send Message
Share Review
Report Review

Membership charge
June 20, 2025

Hi, Kelvin R, Thnak you very much for your kind assistance. Very much appreciated. Reards, Charles W

Date of experience: June 10, 2025
India
1 review
0 helpful votes
Follow Kapil K.
Unfollow Kapil K.
Send Message
Share Review
Report Review

Danette O helped me get my preferred badge, and while chatting Danette guided me with all terms and rules and clearly explained to me benefits of the preferred freelancer program

Date of experience: June 10, 2025
Pakistan
1 review
0 helpful votes
Follow Afifa Z.
Unfollow Afifa Z.
Send Message
Share Review
Report Review

My interview was conducted by Danette O, and it was a very professional experience. She guided the conversation smoothly and made me feel comfortable. Whenever there was something I didn't fully understand, she explained it clearly and helped me understand everything properly. I really appreciated her supportive and respectful approach throughout the interview.

Date of experience: June 10, 2025
Argentina
1 review
0 helpful votes
Follow Matias A.
Unfollow Matias A.
Send Message
Share Review
Report Review

Danette onboadring
June 19, 2025

Danette has shown great enthusiasm and professionalism throughout the onboarding process to PFP. Her proactive attitude and strong communication skills made the transition smooth and efficient.

Date of experience: June 10, 2025
Bangladesh
1 review
0 helpful votes
Follow YEASIN A.
Unfollow YEASIN A.
Send Message
Share Review
Report Review

Great support and help
June 19, 2025

It's always pleasured to talk with people who are working on help desk, any type of issue they are always dedicated to resolve it, love and respect for freelancer.com and their support team

Date of experience: June 10, 2025
New York
1 review
0 helpful votes
Follow William S.
Unfollow William S.
Send Message
Share Review
Report Review

Straightforward Verification Process
June 19, 2025

I was contacted by Barry from the verification team, and we made an appointment for an interview. The interview was thorough and reasonable, and covered the subject areas mentioned in my profile. After that, the process was completed efficiently.

Date of experience: June 9, 2025
Texas
1 review
0 helpful votes
Follow Dovydas K.
Unfollow Dovydas K.
Send Message
Share Review
Report Review

Awesome assistance
June 19, 2025

Very understanding and quick. Helped me out with an issue i thought would be left alone. Respectful, sincere and straight to the point communicator.

Date of experience: June 9, 2025
Qatar
1 review
0 helpful votes
Follow Kings G.
Unfollow Kings G.
Send Message
Share Review
Report Review

Issue with the fund Withdrawal
June 19, 2025

The Agent Pearl V. was very supportive and understanding. He explained the policy very well at the same time he was supporting to solve the issue in a very professional manner. The resolution was given from the first time i connected with him. Thanks to him and Freelance team for understanding the concern and providing the resolution to this case.

Date of experience: June 9, 2025
Malaysia
1 review
0 helpful votes
Follow Chris L.
Unfollow Chris L.
Send Message
Share Review
Report Review

Great customer service!
June 19, 2025

I had a chat session with agent Heidi, who promptly assisted me with sorting out my membership fee adjustments. Much appreciated!

Date of experience: June 9, 2025
India
1 review
0 helpful votes
Follow Raman M.
Unfollow Raman M.
Send Message
Share Review
Report Review

Freelancer.com is a powerful platform with real earning potential if you're committed, professional, and patient. It rewards consistency, quality work, and good communication. Like any freelance marketplace, success depends on how you position yourself, manage client relationships, and deliver value.

Date of experience: June 9, 2025
North Macedonia
1 review
0 helpful votes
Follow Jana L.
Unfollow Jana L.
Send Message
Share Review
Report Review

Wonderful Interview Experience
June 19, 2025

It was a pleasure taking this interview and talking with Russell V. Thank you for the verifying process and keeping the Freelancer.com platform safe.

Date of experience: June 9, 2025
Nepal
1 review
0 helpful votes
Follow Shankar A.
Unfollow Shankar A.
Send Message
Share Review
Report Review

Experience with Preferred Freelancer staff
June 19, 2025

Danette O. Is a good Freelancer staff and give proper information about preferred program with clarity. I am so happy with her guidance.

Date of experience: June 9, 2025
Malaysia
1 review
0 helpful votes
Follow Sen Tatt Y.
Unfollow Sen Tatt Y.
Send Message
Share Review
Report Review

Great customer support from Hope D.
June 18, 2025

I requested a dormant fee refund, and Hope D. Assisted me throughout the process. She was very quick and professional. Thanks for the help.

Date of experience: June 9, 2025
Pakistan
1 review
0 helpful votes
Follow Muhammad Tahir I.
Unfollow Muhammad Tahir I.
Send Message
Share Review
Report Review

Request for review on expired feedback
June 18, 2025

I was not able to get feedback from client side as it got expired.
So, freelancer support help me to activate feedback option on client side. Looking forward to get kind review from client.

Date of experience: June 9, 2025
Pakistan
1 review
0 helpful votes
Follow erol e.
Unfollow erol e.
Send Message
Share Review
Report Review

Very very helpfull
June 18, 2025

Excellent experience with Erol he helped me with exactly what i needed thank you very much sir...

Date of experience: June 8, 2025
Illinois
1 review
0 helpful votes
Follow Techa L.
Unfollow Techa L.
Send Message
Share Review
Report Review

Dormant Fees
June 18, 2025

I was unaware of the dormant fees; I logged into my account and was shocked when I discovered the money I had in my account was gone. I was able to get assistance from Pear V. Pearl was very understanding, compassionate, I was provided the policy on dormant accounts and she resolved my issue.

Date of experience: June 8, 2025
Cambodia
1 review
0 helpful votes
Follow Crystal h.
Unfollow Crystal h.
Send Message
Share Review
Report Review

Amazing Service
June 18, 2025

I am just start using freelancer from some days and i feel its really amazing. Freelancers are nice and customer care also really outstanding

Date of experience: June 8, 2025
Italy
1 review
0 helpful votes
Follow Daniela B.
Unfollow Daniela B.
Send Message
Share Review
Report Review

Nicola was very knowledgeable
June 17, 2025

Nicola is the Freelance's technician who assisted me with a bureaucratic matter. He was really kind and very knowledgeable.

Date of experience: June 7, 2025