Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Had a great experience with Xavier B. He was super quick to respond and provided prompt, helpful support throughout. Everything was smooth and easy, which I really appreciated. Definitely satisfied with the service.
Pearl was great! She helped resolve an issue with Freelancer quickly and with some insight. I appreciated her help.
Hi, Kelvin R, Thnak you very much for your kind assistance. Very much appreciated. Reards, Charles W
Danette O helped me get my preferred badge, and while chatting Danette guided me with all terms and rules and clearly explained to me benefits of the preferred freelancer program
My interview was conducted by Danette O, and it was a very professional experience. She guided the conversation smoothly and made me feel comfortable. Whenever there was something I didn't fully understand, she explained it clearly and helped me understand everything properly. I really appreciated her supportive and respectful approach throughout the interview.
Danette has shown great enthusiasm and professionalism throughout the onboarding process to PFP. Her proactive attitude and strong communication skills made the transition smooth and efficient.
It's always pleasured to talk with people who are working on help desk, any type of issue they are always dedicated to resolve it, love and respect for freelancer.com and their support team
I was contacted by Barry from the verification team, and we made an appointment for an interview. The interview was thorough and reasonable, and covered the subject areas mentioned in my profile. After that, the process was completed efficiently.
Very understanding and quick. Helped me out with an issue i thought would be left alone. Respectful, sincere and straight to the point communicator.
The Agent Pearl V. was very supportive and understanding. He explained the policy very well at the same time he was supporting to solve the issue in a very professional manner. The resolution was given from the first time i connected with him. Thanks to him and Freelance team for understanding the concern and providing the resolution to this case.
I had a chat session with agent Heidi, who promptly assisted me with sorting out my membership fee adjustments. Much appreciated!
Freelancer.com is a powerful platform with real earning potential if you're committed, professional, and patient. It rewards consistency, quality work, and good communication. Like any freelance marketplace, success depends on how you position yourself, manage client relationships, and deliver value.
It was a pleasure taking this interview and talking with Russell V. Thank you for the verifying process and keeping the Freelancer.com platform safe.
Danette O. Is a good Freelancer staff and give proper information about preferred program with clarity. I am so happy with her guidance.
I requested a dormant fee refund, and Hope D. Assisted me throughout the process. She was very quick and professional. Thanks for the help.
I was not able to get feedback from client side as it got expired.
So, freelancer support help me to activate feedback option on client side. Looking forward to get kind review from client.
Excellent experience with Erol he helped me with exactly what i needed thank you very much sir...
I was unaware of the dormant fees; I logged into my account and was shocked when I discovered the money I had in my account was gone. I was able to get assistance from Pear V. Pearl was very understanding, compassionate, I was provided the policy on dormant accounts and she resolved my issue.
I am just start using freelancer from some days and i feel its really amazing. Freelancers are nice and customer care also really outstanding
Nicola is the Freelance's technician who assisted me with a bureaucratic matter. He was really kind and very knowledgeable.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.