From the business
Marketplace for freelance programmers, writing, design, legal work and more.
Freelancer Reviews Summary
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Freelancer.com is a powerful platform with real earning potential if you're committed, professional, and patient. It rewards consistency, quality work, and good communication. Like any freelance marketplace, success depends on how you position yourself, manage client relationships, and deliver value.
It was a pleasure taking this interview and talking with Russell V. Thank you for the verifying process and keeping the Freelancer.com platform safe.
Danette O. Is a good Freelancer staff and give proper information about preferred program with clarity. I am so happy with her guidance.
I requested a dormant fee refund, and Hope D. Assisted me throughout the process. She was very quick and professional. Thanks for the help.
I was not able to get feedback from client side as it got expired.
So, freelancer support help me to activate feedback option on client side. Looking forward to get kind review from client.
Excellent experience with Erol he helped me with exactly what i needed thank you very much sir...
I was unaware of the dormant fees; I logged into my account and was shocked when I discovered the money I had in my account was gone. I was able to get assistance from Pear V. Pearl was very understanding, compassionate, I was provided the policy on dormant accounts and she resolved my issue.
I am just start using freelancer from some days and i feel its really amazing. Freelancers are nice and customer care also really outstanding
Nicola is the Freelance's technician who assisted me with a bureaucratic matter. He was really kind and very knowledgeable.
Olivia was quick to assist with the deposit refund process without much hassle. She has been super helpful and reliable.
The agent was very helpful and helped me understand what I need to do in the dispute process. I can now move forward with confidence.
It was very good and helpful. Nicola explained me very well about my issue regarding messaging to client and adviced me further steps
I wrote Freelance with a question, and was pleased that a Freelancer representative kept me informed about a response, which came pretty quickly and responded with the information I needed
Nice talking with Danette O, It's so kind person and amazing as well, so cooperative person, I'm satisfied with my all queries.
I'm very new to this platform and Olivia helped me resolve an issue with my phone verification. She was patient and kind.
Olivia's were one assigned to help me in settling the issues regarding the deduction made trough by bank account. She's really helpful.
My issues still need to be fixed by a concerned team I guess. Hello seems bit slow but provided info that someone else going to take care of my issues.
I contacted a help assistant about a refund from my account (left deposit) and she was very helpful. Thank you so much
My contest holder was having a problem downloading my winning mp4 video during transfer. I have had this problem before but was not sure how the contest holder resolved the issue. He said that it took him to zoom when he tried to download it. There should be no reason for a video file to go to zoom. After long wait times, the agent was not helpful. Only to ask me to try an upload a different file format. This should not be an issue for popular mp4 files, and there should have been an easy solution.
Hello Kirstie, and thank you for your feedback.
We appreciate you bringing this to our attention.
To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.
Alternatively, you may reach out to us directly at support@freelancer.com. Please let our team know that you’ve left a review here on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.
We look forward to resolving this with you.
Warm regards,
Freelancer.com Support Team
This was a very pleasant experience. Barry contacted me within a few hours of applying for verification and was clear in his communication. The interview itself was right on time and Barry was very patient throughout.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bannu, thank you for your feedback.
To help us investigate your concern better, we’ve sent you a private message to request for further information. Kindly take a moment to respond so we can look into this in more detail and provide the appropriate support.
Alternatively, you may reach out to us directly at support@freelancer.com. Please let our team know that you’ve left a review on Sitejabber and were advised to contact us. Be sure to include the specific issue you mentioned in your review, so we can easily identify your query and assist you promptly.
We look forward to resolving this with you.
Warm regards,
Freelancer.com Support Team