Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
It was good experience with chatting with Danette.
He was really kind and did good communication through all process.
He was very friendly and provided me with all the information I needed to know/be aware of and answered all my questions in return. He also stayed patiend and repeted his answers due to my reception not being constantly good during our talk. I also appretiated his professionalism and thouroughness during the talk as one can't be to carfull with a process like this.
Olivia has been very kind and supportive in giving me required information about my matter. Thank you very much
My experience with Freelancer.com has been very positive so far. The platform has helped me connect with serious clients and take on professional projects that match my skills. Being part of the Preferred Freelancer Program has opened new doors and added credibility to my profile. I appreciate the support from Recruiters and the tools available to manage projects efficiently. I look forward to growing more on the platform and maintaining a high level of service.
Agradecida con la eficiencia de Jake S. Por su aclaratoria y pronta respuesta. Es bastanre agradable contar con este servicio sobre todo cuando no se tiene mucha experiencia.
The Verified Freelancer interview done for me by Barry was a breeze! The process was smooth, and the team was friendly and professional. I enjoyed showcasing my skills and experience, and the assessment was a great opportunity to demonstrate my expertise. Overall, it was a pleasant and rewarding experience that boosted my confidence.
Freelancer.com makes sure that you show your best self to be an valuable add-on to company projects. The verification process was professional and gives you an idea of the high standards freelancer.com has. This then has positive effects on any project bidding as the freelancer needs to be open, experienced and professional to win business
I tried to delete my account, but couldn't. Olivia T. Helped me to close my account in a very helpful and efficient manner. Great service!
I was having some issues with getting my certification completed correctly and the assistance I received was great. No pressure and very understanding and now we are all good and verified
Had a great and very comfortable experience. Barry was extremely kind—would really love to keep in touch with him.
It was nice talking with him.
He was very clear and specific.
He also advise me on how to get more projects.
I needed some information, and Erol C. Helped me professionally and answered my concerns on a priority basis. Thank You Erol
Really great experience, thorough and professional. Very helpful and resourceful. I asked alot of questions and had all my questions answered and left feeling more informed then before. Thank you.
Nice pleasant onboarding experience to the Preferred Freelancer program, performed by Danette O. The interview was conducted professionally and without any issues.
I recently completed my onboarding for the Preferred Freelancer Program, and I had the pleasure of working with Danette from the PF team. From the beginning, Danette was courteous, professional, and incredibly supportive. She guided me through every step of the process with clarity and patience, ensuring I understood the expectations and requirements. Even when there were delays on my end due to technical issues or timing, she remained accommodating and understanding. The information was presented clearly, and she provided helpful resources, documents, and even a video to ensure I could make the most out of the program. What stood out most was her friendly demeanor and genuine encouragement throughout the conversation. It's rare to experience such a well-organized and thoughtful onboarding process. Thanks to her, I now feel confident and excited about being part of the Preferred Freelancer Program. Highly appreciate Danette's assistance and would gladly recommend her support to anyone going through this journey!
Effective and helpful support from Erol. He understood my unique situation and resolved the negative balance efficiently.
Pearl has helped me get my KYC completed so I can update my bank account info to my new bank. I got married and I moved to a new state. Both these things need updating so I can add my new bank account. Thank you!
I was about to leave the platform forever but the excellent service made me think about it again! Thank you very much for the help and have a lovely day!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.