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FreelancerReviews 19,456

4.7

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,125
value
978
shipping
664
returns
751
quality
985
This company responds to reviews on average within 2 days
Mexico
1 review
0 helpful votes
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Fast, good service and effective
June 21, 2025

The conversation was too short, but that's because I didn't need much information to resolve my question. She clarified everything super quickly and was very kind. Thank you so much, Miss Pearl!

Date of experience: June 11, 2025
Kenya
1 review
0 helpful votes
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Excellent Service
June 21, 2025

Great experience. Fast in providing solution to my problem
He advised accordingly.
Keep it up
Great experience. Fast in providing solution to my problem
He advised accordingly.
Keep it up

Date of experience: June 11, 2025
Pakistan
1 review
0 helpful votes
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Great experience!
June 21, 2025

It was great. The support agent Juliana was quick and helped me with instructions to resolve my problem.

Date of experience: June 11, 2025
India
1 review
0 helpful votes
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Verification Interview
June 21, 2025

I had a great experience during my freelancer verification interview with Russell V. The conversation was smooth, professional, and welcoming. Russell made the process easy to follow and created a comfortable environment throughout. I truly appreciate the clarity and kindness shown during the call. Thanks again for the seamless experience!

Date of experience: June 11, 2025
New Mexico
1 review
0 helpful votes
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Getting started with Freelancer has been a positive experience. The setup was straightforward, with clear choices and effective communication throughout. The verification process was detailed yet easy to complete. I'm excited to keep using the platform moving forward.

Date of experience: June 1, 2025
India
1 review
0 helpful votes
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Verified Interview
June 21, 2025

It was a pleasure to talk with Mr Russel V. He conducted the interview in a very simplified and hassle-free manner.

Date of experience: June 11, 2025
Pakistan
1 review
0 helpful votes
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Satisfactiory
June 20, 2025

This chat is always helpful, even I get satisfied whenever I share my problem to Help Desk. This is really amazing for urgent response. The Help Desk team also take pain whenever I share my problem. This is great experience for me. Thank yiou & Best Regards

Date of experience: June 11, 2025
Thailand
1 review
0 helpful votes
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Rising Stars Program Guidance
June 20, 2025

I am proud to be accepted into the Rising Star Program. A big thank you to Danette O who was extremely helpful in guiding me through the process and getting me to this point! Thank you Danette, and thank you Freelancer team!

Date of experience: June 11, 2025
New Mexico
1 review
0 helpful votes
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My Freelancer Verification Interview
June 20, 2025

Barry was prompt and made it easy for me to sign on for the interview. He was easy to work with during the interview, allowing me to relax and be myself. Despite being myself, I still managed to become verified!

Date of experience: June 10, 2025
California
1 review
0 helpful votes
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How to set up Milstones
June 20, 2025

I was contacted by Hope. Hope was very patient with me and provided the information I needed.
Good experience.

Date of experience: June 10, 2025
Brazil
1 review
0 helpful votes
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Olivia service
June 20, 2025

Olivia provided excellent service, helping me with several situations that I had doubts about. I am extremely grateful for her professionalism, and I also thank the freelancer for the excellent professional work she is doing.

Date of experience: June 10, 2025
India
1 review
0 helpful votes
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Erol is very nice by behaviour and in guiding
June 20, 2025

Freelancer support is good and coprative like Erol is very nice person but the process of implementing the actions is very slow.
You need to make the funds adding and withdraw process smooth and in monthly membership every month ask the freelancer he wants to take the membership or not don't deduct balance directly.

Date of experience: June 11, 2025
Pakistan
1 review
0 helpful votes
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Preferred Freelancer Badge
June 20, 2025

It was very smooth conversation during on boarding process with Jonny, I clearly understand the rules and regulations of PFP and got my Badge.

Date of experience: June 10, 2025
Pakistan
1 review
0 helpful votes
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Preferred Freelancer Program Onboarding
June 20, 2025

My experience was great, and I was assisted through the whole process by Danette O, who remained extremely respectful and professional throughout the entire onboarding process.

Date of experience: June 11, 2025
Ghana
1 review
0 helpful votes
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Help from agent
June 20, 2025

Seamless just a little waiting on the agent to get the necessary information she needed to help me out with my issue.

Date of experience: June 10, 2025
Bangladesh
1 review
0 helpful votes
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Very prompt and helpful service.
June 20, 2025

Had a great experience with Xavier B. He was super quick to respond and provided prompt, helpful support throughout. Everything was smooth and easy, which I really appreciated. Definitely satisfied with the service.

Date of experience: June 10, 2025
Canada
1 review
0 helpful votes
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Help with Freelancer
June 20, 2025

Pearl was great! She helped resolve an issue with Freelancer quickly and with some insight. I appreciated her help.

Date of experience: June 10, 2025
China
1 review
0 helpful votes
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Membership charge
June 20, 2025

Hi, Kelvin R, Thnak you very much for your kind assistance. Very much appreciated. Reards, Charles W

Date of experience: June 10, 2025
India
1 review
0 helpful votes
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Danette O helped me get my preferred badge, and while chatting Danette guided me with all terms and rules and clearly explained to me benefits of the preferred freelancer program

Date of experience: June 10, 2025
Pakistan
1 review
0 helpful votes
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My interview was conducted by Danette O, and it was a very professional experience. She guided the conversation smoothly and made me feel comfortable. Whenever there was something I didn't fully understand, she explained it clearly and helped me understand everything properly. I really appreciated her supportive and respectful approach throughout the interview.

Date of experience: June 10, 2025