Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
The conversation was too short, but that's because I didn't need much information to resolve my question. She clarified everything super quickly and was very kind. Thank you so much, Miss Pearl!
Great experience. Fast in providing solution to my problem
He advised accordingly.
Keep it up
Great experience. Fast in providing solution to my problem
He advised accordingly.
Keep it up
It was great. The support agent Juliana was quick and helped me with instructions to resolve my problem.
I had a great experience during my freelancer verification interview with Russell V. The conversation was smooth, professional, and welcoming. Russell made the process easy to follow and created a comfortable environment throughout. I truly appreciate the clarity and kindness shown during the call. Thanks again for the seamless experience!
Getting started with Freelancer has been a positive experience. The setup was straightforward, with clear choices and effective communication throughout. The verification process was detailed yet easy to complete. I'm excited to keep using the platform moving forward.
It was a pleasure to talk with Mr Russel V. He conducted the interview in a very simplified and hassle-free manner.
This chat is always helpful, even I get satisfied whenever I share my problem to Help Desk. This is really amazing for urgent response. The Help Desk team also take pain whenever I share my problem. This is great experience for me. Thank yiou & Best Regards
I am proud to be accepted into the Rising Star Program. A big thank you to Danette O who was extremely helpful in guiding me through the process and getting me to this point! Thank you Danette, and thank you Freelancer team!
Barry was prompt and made it easy for me to sign on for the interview. He was easy to work with during the interview, allowing me to relax and be myself. Despite being myself, I still managed to become verified!
I was contacted by Hope. Hope was very patient with me and provided the information I needed.
Good experience.
Olivia provided excellent service, helping me with several situations that I had doubts about. I am extremely grateful for her professionalism, and I also thank the freelancer for the excellent professional work she is doing.
Freelancer support is good and coprative like Erol is very nice person but the process of implementing the actions is very slow.
You need to make the funds adding and withdraw process smooth and in monthly membership every month ask the freelancer he wants to take the membership or not don't deduct balance directly.
It was very smooth conversation during on boarding process with Jonny, I clearly understand the rules and regulations of PFP and got my Badge.
My experience was great, and I was assisted through the whole process by Danette O, who remained extremely respectful and professional throughout the entire onboarding process.
Seamless just a little waiting on the agent to get the necessary information she needed to help me out with my issue.
Had a great experience with Xavier B. He was super quick to respond and provided prompt, helpful support throughout. Everything was smooth and easy, which I really appreciated. Definitely satisfied with the service.
Pearl was great! She helped resolve an issue with Freelancer quickly and with some insight. I appreciated her help.
Hi, Kelvin R, Thnak you very much for your kind assistance. Very much appreciated. Reards, Charles W
Danette O helped me get my preferred badge, and while chatting Danette guided me with all terms and rules and clearly explained to me benefits of the preferred freelancer program
My interview was conducted by Danette O, and it was a very professional experience. She guided the conversation smoothly and made me feel comfortable. Whenever there was something I didn't fully understand, she explained it clearly and helped me understand everything properly. I really appreciated her supportive and respectful approach throughout the interview.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.