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FragranceNetReviews 444

1.7

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FragranceNet Reviews Summary

FragranceNet has a rating of 1.7 stars from 444 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FragranceNet most frequently mention customer service, credit card and tracking number. FragranceNet ranks 249th among Perfume sites.

service
204
value
198
shipping
202
returns
138
quality
175
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New York
1 review
15 helpful votes
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I love them. Great perfumes, not fake. Customer service is great, twice, I did not receive my package, they sent me a new perfume asap. The 4 stars is because it takes them 4 weeks to reimburse you when you return a perfume you did not like.

Date of experience: October 6, 2020
New Zealand
1 review
11 helpful votes
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They are a scam company
September 15, 2020

Ordered some cologne and the package never arrived. The tracking numbers were fake. No response from "customer service" The reviews site shinning reviews are fake. I should have seen it coming. A company and review sites that highlight and repeat words like "trusted" and "legit" is trying too hard to seem that way.

I hope people see these reviews on this site before they steal you're money too.

I hope fragrance.net get what's coming to them.

Date of experience: September 15, 2020
New York
1 review
3 helpful votes
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Fake fake fake
August 25, 2020

Beware from them. That's all fake. I ordered three Burberry eau parfum spray 08/20/20. Fake fake fake

Date of experience: August 25, 2020
New York
1 review
16 helpful votes
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Fake perfumes
July 22, 2020

I bought two tom Ford fragance for my husband, they look original at first sight ans after looking on the details we find out that they don't have the batch number like the original has. After trying the fragance it fades away after 30 minuts. Do not recomend buying crom this website 1

Date of experience: July 22, 2020
Canada
1 review
1 helpful vote
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Terrible Company
July 11, 2020

There 800 number doesn't work they don't answer her there local number they over priced me on shipping and exchange there liars and fraud's don't buy anything from them u will regret it And they don't even send a receipt

Date of experience: July 11, 2020
New York
3 reviews
3 helpful votes
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I liked my experience on shopping on this website you guys should also try fragranceon.com as they have more collection of colognes and amazing prices.

Date of experience: June 4, 2020
Louisiana
1 review
22 helpful votes
Follow Lorie E.
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SCAM! FRAGRANCENET is a SCAM! Do not purchase anything from their website! You will not receive anything! I placed an order on 5-25-2020 in the amount of $144.16. $17.95 of that amount was for overnight shipping. I have not received anything that I paid FRAGRANCENET $144.16 for! Their website is a SCAM and you will not be able to contact customer service. This "company" is a SCAM to STEAL YOUR MONEY!

Date of experience: June 2, 2020
North Carolina
2 reviews
28 helpful votes
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It took more than two weeks for my order to arrive. I tried canceling twice because it was taking so long but was told both times that the requests were rejected. The package finally arrived (I ordered Clinique foundation and blush, shampoo and a makeup sponge) and the first thing I did was open the box of foundation. The makeup was a dark orange color. I ordered vanilla! Plus the contents were oily and had a funky smell. Really nasty. The blush wasn't much better. Sunset glow was dark brown and it looked like it had been used. See photo. I contacted the company for a return authorization number and the agent wouldn't give me one because I opened box and the makeup bottle to check the contents. Returns are only permitted if the packages are not opened. Seriously! Do yourself a favor, don't go near this company. Spend your money at a site that has ethical business practices. I made the purchase via After Pay and will be contacting them shortly so they're aware of who they're dealing with.

Date of experience: April 13, 2020
California
1 review
6 helpful votes
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Scam
April 5, 2020

They steal you money and send knock brand products. The products are dangerous & health hazard. Terrible allergic reactions. They are reported to FTS & BBB

Date of experience: April 5, 2020
Colorado
4 reviews
28 helpful votes
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No customer service
January 20, 2020

I placed an order with fragrance net almost 10 days ago, And $133 was deducted from my PayPal credit line. Unfortunately I could find no Order confirmation or history of my order. I reached out to them 3 times via email asking about an order number, where my order is, etcetera and received no response. I have filed a dispute with PayPal. So obviously I can not provide a picture of proof of purchase.

Date of experience: January 20, 2020
Oklahoma
3 reviews
13 helpful votes
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Received an Empty Box
January 6, 2020

I purchased from you a 3.4 oz bottle of Kenneth Cole Black Bold. When the shipment arrived, it was a box with 3 advertisements, 1 packing slip, and NO cologne. I contacted your company and received no apology for your mistake. You sent out a new shipment. From now on, I will pay a little extra and order from a different supplier.

My star rating is for your customer service.

Date of experience: January 6, 2020
Tennessee
2 reviews
5 helpful votes
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Fragrancenet.com
January 5, 2020

Fragrancenet.com is a wonderful website if you love perfume. They have reasonable prices as well as a great selection. Highly recommended. Thank you.

Date of experience: January 3, 2020
Oregon
1 review
29 helpful votes
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Fakes!
December 26, 2019

This is a pic of the back of a 3.4 ounce juicy couture bottle unopened just as I received it. This Generic EDP is a company in the Middle East that makes " good counterfeits" there is not such thing. The other bottle I bought and opened is so watery it may as well be body spray, I feel ripped off and never again. Too many people shilling for them. The truth needs to be out. The bottle may look perfect that means nothing.

Date of experience: December 26, 2019
Texas
1 review
8 helpful votes
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Never again!
December 19, 2019

I've ordered several bottles from this site and all are fake! I have watched so many you tubers lie about this site just to get views or collaboration with them. This is so disheartening being that I work hard for my money.

Date of experience: December 19, 2019
Illinois
1 review
5 helpful votes
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If I could give 0 stars i would. They sent me two items, out of my 4. I called to see when I'd get my items and was advised they were out of stock. I asked when i would receive them and when/how I was notified but was told they don't notify you any way but refunding the money. I looked, 5 business days later, had not received a refund. I was told, wait two more business days. I asked to speak with a manager and was advised was one was not available. I let the associate know I'd wait and then was told the only was to speak with a manager is through email. All the week before Christmas, even though I ordered before December. First time and last time I go through this company. DO NOT ORDER THROUGH THIS COMPANY!

Date of experience: December 16, 2019
Arizona
1 review
6 helpful votes
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Ordered from fragrancenet and chose 2-3 day shipping. Two weeks later still no cologne. I contacted them but still have not heard back. Hopefully I'll get it before Christmas. They got my money this time, but never again. Don't let them get yours.

Date of experience: December 7, 2019
Florida
1 review
19 helpful votes
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Creed aventus
November 14, 2019

CREED AVENTUS / AKA-TOILET WATER. I just received my creed aventus from FRAGRANCE.NET and i put it up for to the test next to my aventus from Dillards and was close in smell but diluted or wore off quickly. NOT REAL... 385 DOLLAR FAKE...

I decided to come back on here and edit me review as I contact the business and was able to return the item under the circumstances that it was not authentic as I had an original from Dillard's and did not pass the test. Although its a good knock off it is not the real deal

Date of experience: November 14, 2019
New Jersey
1 review
4 helpful votes
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I ordered a bottle of parfume. The coupon price was $39.00 dollars, When I checked out the price was $61.00. Realizing this I immediately attempted to call the company to either cancel the order or get the price that was showing. I could not get through to the company. The customer service number listed to connected to telemarketers that want you to buy things or sign up for services before they pass you through. I tried to call 6-7 times without success. I had to cancel via the internet. Even after the cancellation went through, I got another email stating that my order was being processed. I am appalled that this company can get away with this. SENIOR CITIZENS BEWARE - THIS IS SCAM!

Date of experience: September 6, 2019
Maryland
1 review
11 helpful votes
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Wish I would have read reviews before purchasing from this company.

My order took over 2 weeks to arrive even though I paid for Priority shipping. When I hadn't received it after a week I emailed requesting to cancel the order. Their response was the order was already on it's way and I'd have it soon. 5 days later still nothing.

I filed a dispute with my CC company and this seller agreed that I could return it once received and provided a return label.

I finally received the items a few days later, 16 days after the purchase date even though it was supposed to be 2-3 days priority shipping.

Once they received it back they never refunded me. It took another 2 weeks going back and forth with my credit card company to finally get the refund.

Awful company avoid at all costs!

Date of experience: April 3, 2019
Wisconsin
1 review
12 helpful votes
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I have ordered a few times. The fragrance you get is definitely not authentic, I suggest, if you have received an order, put a little on one wrist, go to a retail store find the same scent and put a little on the other wrist. NOW COMPARE! I have read the reviews posted here. I am convinced the very positive reviews are actually done by employees of FragranceNet.

Date of experience: March 31, 2019

From the business

Find discount perfume, discounts on leading brands of cheap women's perfumes, men's colognes, skin care and hair care products.


fragrancenet.com
Founded in 1997
Deer Park, NY, United States
+121