FragranceNet

I ordered a bottle of Hermes Kelly Caleche on Feb 22 and received the order Feb 28. I had bought a bottle in Paris at the Hermes store, and still have it. The bottle I received from Fragrance Net smells the same, and came in a box, with Made in France on the bottom. If it's fake, they fooled me, but I don't think it is. After I placed my order on Feb 22, I read all the bad comments about this company and wished I hadn't ordered from them, but I got what I ordered and a little earlier than they said, even with bad weather up north. I don't work for them, nor do I have any family members who work for them. I would use them again. Not sure what happened in the other cases I've read about.

If I could give 0 stars i would. They sent me two items, out of my 4. I called to see when I'd get my items and was advised they were out of stock. I asked when i would receive them and when/how I was notified but was told they don't notify you any way but refunding the money. I looked, 5 business days later, had not received a refund. I was told, wait two more business days. I asked to speak with a manager and was advised was one was not available. I let the associate know I'd wait and then was told the only was to speak with a manager is through email. All the week before Christmas, even though I ordered before December. First time and last time I go through this company. DO NOT ORDER THROUGH THIS COMPANY!

I bought a bottle of Viktor & Rolf Flowerbomb and it arrived in a sealed package, codes and all. It is exactly like the bottle that I already have, and I did not notice the fragrance disappearing. I also bought Elie Saab Le Parfum, also very happy with it. My latest order was for a David Yurman limited edition tester and an unboxed bottle of Boucheron. I couldn't resist the sale prices. The David Yurman is unbelievable!

Everything arrived within a week. I have absolutely no complaints.

I ordered a bottle of parfume. The coupon price was $39.00 dollars, When I checked out the price was $61.00. Realizing this I immediately attempted to call the company to either cancel the order or get the price that was showing. I could not get through to the company. The customer service number listed to connected to telemarketers that want you to buy things or sign up for services before they pass you through. I tried to call 6-7 times without success. I had to cancel via the internet. Even after the cancellation went through, I got another email stating that my order was being processed. I am appalled that this company can get away with this. SENIOR CITIZENS BEWARE - THIS IS SCAM!

I joined their fragrance club where they send a small sized spray bottle of any perfume I choose once per month. I just received my 1st bottle. I paid $14.95 for cheap, disgusting smelling junk. It's DEFINITELY NOT THE PERFUME THEY CLAIM IT TO BE. This company is a 100% scam and I reporting them to the BBB and any government agency that cracks down on business scams. How many people have they scammed and stole money from? Even if your delivery went well, you probably received fake, knock-off cheap perfume and didn't realize it. BEWARE!
I clicked 1 star only bc I HAD to. They don't deserve any stars at all. Shame on them.

I just purchased two bottles of cologne, Diesel Fuel For Life, and Diesel Only The Brave. After ordering I decided to look up the websites reviews and I was appalled at how many negative reviews I found, I figured that I was going to be out $70. Today they finally arrived, one was sealed in the box and the other was labeled "tester". They both are %100 legit and they are geniune. I couldn't be happier and had to write a review to offset some of the bad ones I've seen. The tester was in the box just unsealed, it wasn't tampered with at all. I am so happy that I got two bottles of cologne for the price of one. The free shipping is slow, it took a week because it was sent via smartpost, but still 5/5 stars. I don't work for their company and I live in Western New York, this will be the only place I order colognes from now on.

Ordered Lutens La Fille de Berlin first at Fragrance Net. Then Lutens official website dropped price so I tried to cancel my fragrance net order after it has been stayed in the warehouse 3 days without shipping. They rejected and shipped immediately. I got the two orders on the same day. The FN one does NOT smell right. The one I previously got as a smple from Lutens and the one I got this time (with a limited bottle) is the same with rose aroma But the FN one smells like ALCHOL! It brought me strong headache. Strange color as well! The true one from Lutens official website has a brownish red look while the FN one looks like strawberry red. Definitely fake!

Please do not buy from this fraudulent company. Their items are counterfeit garbage. The product is so bad, they don't even try to hide it. I can support this with photos if you want.

SCAM! FRAGRANCENET is a SCAM! Do not purchase anything from their website! You will not receive anything! I placed an order on 5-25-2020 in the amount of $144.16. $17.95 of that amount was for overnight shipping. I have not received anything that I paid FRAGRANCENET $144.16 for! Their website is a SCAM and you will not be able to contact customer service. This "company" is a SCAM to STEAL YOUR MONEY!

I purchased Armani code from this place and the product is a fake. Not sent at all feels like it's just plain water Contact them and all they did was give me the runaround.

Be very careful if you are ordered on FragranceNet!
They are using sometimes OnTtrack delivery service
Tracking information,, Delivered,,but package never arrived
On my Emails everytime I receiving information,,they need 2 day for investigation,,

I purchased a tinted moisturizer image. I love it because it's light. The one I received was like paste totally different color. I guess they make counterfeit in everything. Do not shop there.

This website is TERRIBLE! I placed an order for perfume and makeup three weeks ago and my package has YET to be shipped, I have made FOUR phone calls because NO information was given to me as to what was holding up my order. I was put on hold for ten-twenty minutes almost every time I called and each time I talked to a person they assured me my items would be sent via expedited shipping immediately yet when I checked the status of my package it was never shipped. Needless to say I cancelled my order after three weeks of frustration.

DO NOT PURCHASE ANYTHING FROM THIS WEBSITE! They are totally unreliable and have awful customer service, they will tell you anything you want to hear and then never follow through!

I did lots of research ahead of time before ordering a bottle of Montale Amber Musk on here. Lots of people on social media praise fragrancenet and how it's legit and at a discounted price. So i purchased. I just received my bottle today and it is without a doubt a fake. For starters, the cellophane wrap looked like it had been carefully opened at the bottom and resealed. The clear sticker had been removed and stuck back on and there was NO batch code on the outside. Aside from that everything else on the outside appeared to be real. Once i opened the box, my bottle had no batch code and when i sprayed, it smelt like watered down alcohol and bug spray. I've worn Amber Musk before so i know how it smells, wears and how strong it is upon first spray. This is not the original juice. Frangrancenet does a great job at eluding their customers bc at first glance the packaging/bottle looks authentic. Anyways, let's this be your warning to never buy here unless you want to waste your time & money.

I purchased over $200 worth of merchandise from fragrancenet, received an order confirmation from them but did not receive any additional notifications for 2 weeks, so I called the customer service line. Customer service tells me 'my payment didn't go through' sent me a bogus order cancellation email and never refunded my money. I have been arguing with them for WEEKS and they REFUSE to give me my money back, claiming that it was just a 'hold' and the charge never went through. My bank confirms that they absolutely DID charge my card and they are completely lying about it. Since they won't do anything about it, I need to dispute through the bank which is likely going to take 90 days to resolve. SCAM SCAM SCAM.

I got a package soaked in perfume. Apparently, the bottle was broken and the perfume leaked everywhere. The brown paper too inside was all soaked. The package smelled strongly, irresistibly strongly. I didn't know where to take the box. Couldn't keep it home, but neither did I want to trough it away, in case they needed more pictures or wanted me to return it, since I was hoping to get refunded.
I tried to call fragrancenet customer service dozens of times, different days all during working hours. No response!
I emailed them several times and sent pictures of the package. I only got automatic response stating the same exact text; "to get back to them with the item and photo attachment, so that they MAY offer further assistance". Is this a joke? I spent 97$ to get a broken bottle, spend hours to make a call, get ignored and not even get a return label, but pay even more money to ship a useless bottle, so that this irresponsible online store may or may not assist me further? Is this how they handle their business?
I intended that perfume as a gift, so I had to buy a different perfume in a retail store. That's how you "save" your money with fragrancenet.com
I will share my experience on every platform I can so people know what they might be dealing with.