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FragranceNet
Questions & Answers

442 reviews

Here’s what buyers have asked with answers from FragranceNet staff and previous consumers.

4
questions answered
0%
answered within 1 day
Question:

Why they don`t answer any email that i send them about my order Not even send me the tracking number and the order is still in their warehouse since 30/12/12

Answer:
Because they have terrible customer service. They don't even know how to spell customer service. Save yourself the headache. Don't buy anything from them period. Go to a reputable Department store and that way you know that you will receive the real fragrance and not some fake toilette water.
By Silvia B., over a year old
See another answer (1)
Question:

Do you sell fake cologne?

Question:

I am having the same issue as before. Order shipped, but never recieved. I asked to cancel and no response from fragrancenet. How can I get a refund?

Question:

I ordered from fragrancenet and what I got was fake. Even the consistency was not like real perfume. How do I get my money back?

Question:

My order never arrived and they say the order number does not exist. Very poor customer service. I will contact after pay and see what they can do

Question:

I am a bit confused based on reviews, a lot is said of bad customer service and fake products

Answer:
I have tried it and they had real products tbh. But if you want to checkout my fav site is fragranceon.com they have everything real and great prices. I found this website to be a better version of them.
By jimmy b., over a year old
See another answer (1)
Question:

Hello do you all have polo red intense

Question:

Just bought the toning lotion and night skincare of Sisley in Fragranc.. I found they're fake stuff.But they said the skincare can't be refunded.How?

Question:

I was just looking at the site and noticed the Mariah Carey Luscious Pink is on clearance...does that mean you are discontinuing it in your line???

Question:

I have ordered from you a few times however I wonder if what I received were really authentic. I am reading your reviews and there are many bad ones.

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Typical questions asked
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What is the return policy?
Where is the company located?