Fossil

I am incredibly annoyed right now with this company. I was a first time customer until my terrible customer experience happened. I ordered a Sydney Tote hand bag as a Christmas gift for my daughter. When it came time to receive it nothing came. Its been weeks so i called customer care and find out they shipped the bag but due to bad weather it could not reach my home. Big joke as 10 or more parcels from Amazon, Coach and everywhere else have arrived daily no trouble. Turns out it sat at Purolator for 5 days and because I didnt pick it up they sent it back. What the actual? How would I know it's there? How would I know to pick it up? Incredible unhelpful customer service now I have to wait 2 business weeks for a refund after all that. Such a bad taste in my mouth about Fossil and now I read other reviews I am glad it didnt come after all. Well off to Michael Kors or Coach where I know it will arrive. You just lost a potential customer, and I plan to tell anyone that will listen about Fossil. Thumbs down Fossil. No Photos attached as I have nothing to show for my money.

Apparently, if you try to write a negative review for their product, they will simply block you. That's why they have a high rating for their low-quality product! I do not have any adblocker or active extension on my browser!

These guys have some fantastic products! I have a fossil watch & a fossil pair of sunglasses, and bought some clothes there too. I get compliments on them all the time. People love them. I went to a job interview brandishing a fossil watch & a vest I bought there. My interviewer said "I like your watch, what brand is it?" I told him "Fossil... the same brand that makes this vest." He said "Wow that's cool I'll have to go there sometime". Yes, I did get the job.

Tried ordering 3 watches they charged me for all 3 and send an email confirmation with only two. Called to check wth was going on to have some overseas agents attempt to "explain" one of the watches "required additional time" to process. I do not trust that lame excuse of a reason and will have to call back to request for an invoice with the correct order information or have it just canceled all together. If they could at least explain that on the email I wouldn't have to take from my time to do something absolutely unnecessary. Very disappointed!

I ordered a watch on a Monday morning and paid extra for 2 day delivery. Five days latery I had not received a notice of shipping so I called the 800 number. I requested to cancel the 2 day shipping as it was past due and did not meet my need date. I was told that they could not help me because the order had already been placed. The person on the 800 number told me that items ship in 24 hours but it had been 5 days and I had not received a notice of shipping. Surprisingly right after my call I received a notice of ship e-mail. I looked up the tracking number and it stated a delivery in 4-5 days, which is what was quoted for standard delivery. I paid for two day shipping. I will not purchase another Fossil product again. Terrible customer service.

I ordered 10 watches for groomsmen gifts. They sent 2 watched that said groom, and missed one of the groomsmen. I confirmed our order was placed correctly. I emailed the customer service team 3 times and never heard back. Called the service number found on google (not actually listed on the Fossil website). I was given a return label and asked for an immediate replacement to have in time for our wedding. The return was confirmed as received, however they never shipped the replacement. I called to find out where the hell it was and they said they issued a refund instead. Refund was NEVER received, nor a replacement watch, and they are telling me i have to place another order, even though i never got refunded for the returned watch.

My mom really likes Fossil recently so on her birthday I bought her an e-gift card from the website. I thought everything was fine and they would send it within a day. 2 days later they contact me saying they need more information for the purchase and to give them a call. OK, very weird for a gift card purchase. Usually the company just charges my credit card and sends the gift card. I call customer service and they want my address, bank name, and bank phone number. Very weird so I asked why they need my bank phone number for a gift card purchase. They said so they can check that the funds are there. I give my bank info for the credit card I used to purchase the gift card (because honestly I don't feel good about giving them my actual bank information). Customer service says alright we will email you when we send the card out. I wait a day and call them to ask when they are sending the gift card because they hadn't done it yet. Customer service says I should get an email in the next day or so. Now today I get a phone call from another country (which I ignore), and then I get an email saying they can't confirm my banking information and I need to call customer service again. I tell them to just cancel the gift card because I'm not dealing with this order anymore. I bought a gift card from another company (now almost a week late for my mom's birthday) and it's being emailed tomorrow. No issues or stress with this banking nonsense. Turns me off from ever using fossil again.

Ordered a bag I wanted because it had outside pockets where I could quickly access my eyeglasses or cell phone if needed (I am a senior). Instead of receiving the bag I ordered I spent 20 minutes unravelling packaging only to find they sent me a similar bag to what I ordered but nothing like what I ordered. Seriously? Wrote several e mails trying to resolve that were ignored and finally donated this bag to a local women's charity. After posting a negative review on another site I receive an e mail instructing me on how to return the purchase (weeks later) and offering me a discount on a future purchase. This website must think customers are schmucks. Unfortunate that they are probably contributing to customers not wanting to purchase any Fossil product in future from retailers when they re-open from the lockdowns.

I ordered a Smart watch for my husband for Christmas Nov 28 I received an email confirming the order and that I should receive a shipping confirmation soon, or if something was wrong with the order I'd receive an email too. I emailed costumer service last week because I haven't heard from them either way, they never got back to me. I had to talk to two different online customer service representatives to finally be told I had to call customer service and they stopped responding back to the online chat. I called customer service and they reported that the order was cancelled because my IP address didn't match my CC address and they the last names were different from my order and the email address I used. My last name changed due to getting married. I'm so frustrated that they didn't send me any notification that there were things wrong with the order and now it's too late to try and fix it before Christmas. I will never order or shop through Fossil again.

I got my Fossil Smartwatch for my birthday. I literally used it every single day. It was amazing to answer calls, screen calls, answer texts and emails, right from the watch face when necessary. About a year ago, I sent the watch to get repaired. For an affordable fee my watch was restored. I just send my watch back in for repair again. Fossil could not repair my watch, so they issued a gift receipt for the purchase amount. I am so happy! I miss my first watch SO MUCH. Thank you Fossil for standing behind your products. Sincerely - A lifelong customer!

I ordered 2 watches totaling $395. The watches were shipped quickly, but here is my dilemma. Right after I ordered I had a hold on my account for the 395, got an email the next day they were shipped. The day AFTER I got an additional hold on my account for $212(not the price of one of the watches individually). I called and was told it would fall off when the watches shipped. Got "ummms" when I told them the hold happened after they shipped. So today I have watches in hand, fully processed$395 charge on my account, still a hold for 212, plus an additional 176 hold that randomly popped up today. So they're holding almost an additional 400, for no reason and all I get told every day "it should fall off soon" They're adding holds. Not taking them off. Will never buy again.

I bought a watch online, turns out it didn't fit. I had to return it so I went to the store. One of the ladys there said I couldn't return it at the store, it had to be by mail. I call customer service, they said it could be returned at the store. I went back, another lady helped me. She called customer service and requested a shipping label. They said she would mail it out and I have to wait for it to get there in order to get my money back. Mind you, I had already bought a new watch at the store the first time I went to ask to return my item. I'm never buying online again. Too complicated the process while most of the stores process your refund to your card the same day with a receipt proof.

I wanted a hybrid watch, the concept and look of which I absolutely love. When my watch finally arrived, I was disappointed to find that it was shipped without its charger. I waited on chat for an hour because it said I was fifth in line, but when I got to #1, I was informed that there was no one to take my chat (which made me wonder, why did it take so long to get to #1?). I called the 800 number included on my receipt. The gentleman there was very nice, but it was clear he could do nothing but forward my "request" for a charger to someone else and send me a code for 20% off my next purchase (WHY would there be a next purchase at this point?). Next I got an email asking me for more information, to which I received no reply. Finally, I posted a 1 star review on the Fossil site outlining this issue and got an email stating that they would be figuring out my charger issue and updating me soon... haven't heard from them for over a week (except that they sent me a survey asking about what I thought of their customer service... guess what I said?)

I bought a beautiful fossil watch for my husband as a Christmas gift. It had a beautiful black leather cuff style band. Within less then one year the band broke along with the pin that secured the watch band. I reached out to their customer service in hopes that they would be willing to replace the watch band being it was only 1 year old, actually just less than 1 year old. I was told I could spend $30 to replace the band plus shipping. Why would I want to pay $30 to replace a band that broke so quickly? I was really disappointed in their customer service and lack of integrity by not backing up their product better. I certainly won't be buying another fossil watch for my husband, and I certainly won't recommend for anyone else to buy one. With the quantity of bands that they purchase for watches, I guarantee that this band probably cost them a few dollars if that. For them not to be willing to replace it at no cost was very shocking. To me it's simply showed me how much or rather how little they valued me as a customer.

I only had my smart watch about a month. I ordered it directly from Fossil off the website. The watch failed due to the charging rings on the back coming loose. It appeared that my sweat dissolved the glue that holds the charging rings on. Since it is called a "sport watch" I assumed it would take a little sweat in the summer heat.
It took a significant amount of time to navigate the Fossil website to get a return order. I shipped it by USPS 2-3 day on July 5th. The website says the customer will receive confirmation that the watch has been received within 3 business days. I have not been contacted. I can find no way on the web site to directly track my service order. Everything takes you to a Q&A page that does no good in answering specific questions. As a matter of fact, I can find no way to directly contact anyone!
On the plus side when it worked I really liked it. Generally, I would be around 50% charge by bed time. I did find that when I would sweat, it would discharge very quickly. But, everything functioned well and I was enjoying using it. I particularly liked the google pay feature, as my android phone does not have the feature.

Fossil has the worst customer support,
They hang on me during the call
I called to cancel the order that I just put.
I called three times and each time they just ignored me

I placed a order with fossil.com, the order was never processed on their side but my credit card was debited twice.
I tried calling
I emailed them.

No response.
www.fossil.com is a fraud site.

I send my watch for repair i bought from a trusted retail store with a good price (Harvey Norman) since the watch is very old. But when it suddebly has problems, i sent for warranty and they said "WARRANTY VOID CAUSE ITS MY PROBLEM". Yoo wtf i came from a long way to your place thru and forth and you give me this crappy details? Is this FOSSIL COMPANT how you get more money in the verge of BANKRUPTCY? Its from Fossil Malaysia

I am amazed how terrible my experience has been. I attempted to order about $1200 in gifts for my staff and will absolutely never try to order anything from Fossil again. The first time I tried to place an order I received an email that said I needed to call them to verify the order. After spending 20 minutes on the phone with a customer service rep who clearly didn't know much, I was told that the order was all set. When my order had not arrived after about a week I called customer service and after getting the run around, I was told that there was an issue with my bank and the order could not be placed. My bank had no record of any attempt by Fossil to charge my card, and I had never received any communication from Fossil about an issue. Of course, by the time I called in, half of the items were sold out online. The rep told me that they did have those in stock at one of their stores (about $600 worth of hand bags) but I was going to have to pay $100 to ship them! I explained that my original order included free shipping and he basically told me, too bad. The other half of my order was still fill-able through the online inventory, so the rep took my alternate cc info (I didn't want to have another issue) and placed my order. Two days go by and I get one bag (of 5 ordered) another 5 days goes by and no additional bags. So I call again. Wait time was 40 minutes! I'm guessing because there service is so horrendous. After 40 mins the rep tells me that they were out of stock and so only the one bag was sent. No email or phone call to let me know, again! I will never, ever, ever order from Fossil again. I recommend you do the same and avoid a HUGE hassle.