Erin G.

My mom really likes Fossil recently so on her birthday I bought her an e-gift card from the website. I thought everything was fine and they would send it within a day. 2 days later they contact me saying they need more information for the purchase and to give them a call. OK, very weird for a gift card purchase. Usually the company just charges my credit card and sends the gift card. I call customer service and they want my address, bank name, and bank phone number. Very weird so I asked why they need my bank phone number for a gift card purchase. They said so they can check that the funds are there. I give my bank info for the credit card I used to purchase the gift card (because honestly I don't feel good about giving them my actual bank information). Customer service says alright we will email you when we send the card out. I wait a day and call them to ask when they are sending the gift card because they hadn't done it yet. Customer service says I should get an email in the next day or so. Now today I get a phone call from another country (which I ignore), and then I get an email saying they can't confirm my banking information and I need to call customer service again. I tell them to just cancel the gift card because I'm not dealing with this order anymore. I bought a gift card from another company (now almost a week late for my mom's birthday) and it's being emailed tomorrow. No issues or stress with this banking nonsense. Turns me off from ever using fossil again.

They canceled most of my order a day after i placed my order online because they said the items were no longer in stock. First off, why sell people items if they're out of stock? That's false advertisement. I tried canceling the order since everything I was really the most excited about getting they canceled. Since it was past their window of cancellation they refused to let me cancel the order. I even tried cancelling it right when they sent me the email that most of my items were cancelled. Bad business practice. They said the shipping would be free and I would be allowed to return the items that shower up at my house even though they were final sale. They also said I wouldn't be charged for the items that were cancelled even though they put a hold on the credit card when you make the order. So I waited for the order to be shipped, and once it was shipped they took the shipping cost off but they also took my rewards coupon off that I had used. This makes the price they charged me incorrect. I received the items, did not open the bag, and am immediately sending them back. Their website shows nothing was shipped so I'm not allowed to return anything now after customer service said I was allowed to return them. Overall, it's a big mess and I'll have to get my money back from my credit company. Customer service was useless and they should allow you to cancel an order if you tell you a day after ordering that stuff isn't in stock. I used to shop here all the time a few years ago but since then the items got even more expensive. Will not be shopping here ever again after I've been shopping here for 8+ years. It was all a disappointment.

I ordered 4 jeans for cyber Monday during a big sale. It supposedly shipped the next day and I waited a week and a half from the time I ordered without the tracking ever updating. I contacted the company asking why it still shows carrier pickup for over a week. They told me I needed to wait 5 business days from the time the tracking updated to contact them about it. I waited a few more days and contacted them again telling them to either refund my money because it still was not shipped or use another shipping carrier because that carrier was not doing anything. They told me they could not choose another shipping carrier so they had to refund me and I had to reorder everything again. The sale was over by this point so everything was more expensive. It would only benefit them for me to reorder everything at a higher price. Will never order here again and I've been ordering here for over 10 years.