Abby H.

I ordered 10 watches for groomsmen gifts. They sent 2 watched that said groom, and missed one of the groomsmen. I confirmed our order was placed correctly. I emailed the customer service team 3 times and never heard back. Called the service number found on google (not actually listed on the Fossil website). I was given a return label and asked for an immediate replacement to have in time for our wedding. The return was confirmed as received, however they never shipped the replacement. I called to find out where the hell it was and they said they issued a refund instead. Refund was NEVER received, nor a replacement watch, and they are telling me i have to place another order, even though i never got refunded for the returned watch.