Overview
Forward2Me has a rating of 4.5 stars from 1,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I chose to use forward2me as the online reviews were good. My experience though was far from that. I placed an order through their online shopper service for an item that had a cost of 699gbp and I had asked to proceed with the payment which was a total of 768gbp which I did ( forward2me administrative fees are pretty high for just the service of ordering the product as 69ukp is 10% of the value of the product itself). By the time I paid and I was sent the invoice the price of the product in the retailer' s site remained the same. 3 days later I receive a mail that I have to pay an additional 200gbp as the invoice was incorrect and the price of the product had changed to 899gbp. As you understand I denied based to the fact that it was not my fault that the price has changed as I had paid the required amount in time and also got already invoiced ( which proves that by that time the price was still 699gbp otherwise they would have notified me that the price is not correct). I tried to explain the same to the forward2me representative over the phone but she was keep insisting to ask for a refund which will come after the retailer refund them back. I further explained to her that is not my fault and that if somebody from forward2me forgot to place the order in time and the price have changed in between then they should own the mistake and send me the product at the original paid & invoiced price as any professional company would do. The result is that they hang up the phone in the middle of the conversation and after some minutes I received a notification from Paypal that a refund was issued. The end result is that except of the days that will take for the money to be refunded to my account I also lost the product I wanted at the offer price! So please be careful if you choose to use their services!
J'ai reçu un soutien professionnel et rassurant de la part de REGILYN, après avoir reçu un colis dont le contenu avait été endommagé.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
All went according to the expectations,,different purchases were combined and shipped from UK too US, good job!
Worked as expected but a bit on the expensive side.
I had an issue shipping an item that had a battery
KAT from the US warehouse was very helpful and patience in solving the issue
Hi Claudio,
Many thanks for the 5 star review!
They made good suggestions to lean on in response to our inquiries.
Thank you very much!
Thank you for good service, fast, reliable. You get updates about your parcel all the time
I made a mistake to duplicate the package information.
She responded to my troubles right away.
It was nice to talk to the advisor and she know what is i am asking
Great service
Fast response
Never had an issue with forward2me.
Also great having US shipping now
Had few items sent to German warehouse and never had an issue
Happy with overall service
First doubt about it, but they delivered fast and secure. GG!
Hi Anthony,
Many thanks for the 5 star review!
Quick and no damage, will continue use it to forward my perfume.
Very good service. A bit confusing at first, but the client relations service was great!
I appreciate the service and support for your work specially joyce
Hi Abdulaziz,
Many thanks for the 5 star review for Joyce!
2nd time using them. Great service as always. Had some issues with repacking, but got it solved relly quick. Regylin got it solved professionally.
Hello Daniels,
Thank you for your continued trust in FORWARD2ME, and we greatly appreciate your recent 5-star review. Your feedback is invaluable to us, and we're delighted to hear about your positive experience.
We understand that issues can arise from time to time, but it's our commitment to promptly resolve them and provide professional solutions that sets us apart. Regilyn is an integral part of our dedicated team, and we're thrilled to hear that she resolved your repacking concerns quickly and efficiently.
Your satisfaction is our top priority, and we're here to ensure every aspect of our service meets your expectations. If you ever have more questions, need assistance, or wish to provide further feedback, please don't hesitate to reach out. We're always here to help and enhance your experience with us.
Once again, thank you for choosing FORWARD2ME, and we look forward to assisting you with your future shipping needs.
Warm regards,
Aimee
I received excellent customer service from Jane. 5 star service. Thank you!
Hi Tapiwanashe,
Many thanks for the 5 star review for Jane!
Thanks to the kind support of GIRLIE in the UK, I was able to receive the service successfully. Thank you very much.
Hi Sei,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer experiene team, especially Girlie!
If you want to use one of these addresses in the future, we do have a USA, Japan, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
For Aimee Thank you vey mach for shipping service which is means understanding,Speed,Professionalism and Help
Respectfully
Vladimir
Hi Vladimir,
Thanks for the 5 star reviews.
I am happy I could help you.
Many thanks,
Aimee
Super satisfied. All questions were answered and all requests processed in a very short time
- Visit Website
- Preston, Lancashire, United Kingdom
- Edit business info
Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dimitris,
Please allow me to express my sincere apologies once again. We value your feedback, and I want to assure you that we are actively working to prevent such incidents in the future. I completely understand your disappointment, especially considering the inconvenience caused by the abrupt price increase and the subsequent cancellation of your order.
Upon further investigation, it has come to our attention that the disruption in the phone call was due to a technical issue with the customer experience representative's headset. According to the CX representative I spoke with, their headset had a dead battery, resulting in the unintended termination of the call.
As for the refund issued through PayPal, I understand that this does not compensate for the inconvenience and the missed opportunity to purchase the desired product at the initial offer price. We genuinely regret any loss you may have incurred as a result of this situation.
Thank you for bringing this matter to our attention. We appreciate your understanding and the opportunity to make amends.
Many thnaks,