Overview
Forward2Me has a rating of 4.6 stars from 1,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
When they ask for repackaging, the customer's goods are packed in the packaging like rubbish.
Friendly, helpful staff. Always answer quickly and help to find a solution. Easy and fast!
Easy to use and fast delivery options! I will happily use their service more often.
Highly recommended! Honey was very helpful with regards to customer service!
Hi Chris,
Many thanks for the 5 star review for Honey!
Superb service 5 star rating very helpful, fast response and great at solving problems
Many thanks for the 5 star review!
Joyce san helped me solve the problem promptly. I appreciate it
Hi Akira,
Many thanks for the 5 star review for Joyce!
Jane from Customer Support answered my question in details with screenshot which I appreciated since I am new in Forward2Me.
Hello Stephanie,
Thank you for your kind words and for taking the time to acknowledge the excellent service provided by Jane from our Customer Support team. We're happy to hear that Jane was able to assist you in such a helpful and detailed manner, especially as a newcomer to Forward2Me.
If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help make your experience with Forward2Me as seamless as possible.
Thank you for choosing Forward2Me, and we look forward to assisting you in the future.
Many thanks,
AF
Always helpful with task and support. They go above and beyond great customer service
Im happy with everything, i received my goods very fast. Thank you very much
Kat from Preston helped me with a problem I had quickly and with ease.
Hi Onn,
Thank you for providing feedback on your recent experience with Kat from Preston. We are delighted to hear that Kat was able to assist you with your problem swiftly and with ease.
At our Forward2me, we strive to provide the highest level of service to our customers, and it's incredibly satisfying to know that Kat's expertise and efficiency had a positive impact on your situation.
If you ever need assistance in the future or have any other questions, please don't hesitate to reach out. We are here to help and ensure that you have a seamless experience with our services.
Once again, thank you for taking the time to share your feedback with us.
Kind regards,
Aimee
It was really okay thank you for answering me. I will do it again
Hello Coni,
We want to extend our heartfelt thanks for providing feedback on your experience with Forward2Me. Your opinion matters to us, and we truly appreciate your time and effort in sharing it.
We're pleased to hear that your experience was okay, and we're grateful for the opportunity to assist you. Should you ever decide to use our services again, please know that we're here to make the process as smooth and efficient as possible.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we're always here to help.
Once again, thank you for choosing Forward2Me, and we look forward to serving you again whenever you're ready.
Best regards,
Aimee
My administrator (Hayley) gave me useful help and answered quickly all of my questions.
Hi Máté.
Many thanks for taking the time to submit this review.
It was a pleasure to assist you with your queries and concerns.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Customer service answered all questions timely and the process was very smooth and efficient.
Aimee, Honey & Kat provided great support in ensuring the correctly formatted address was used to ensure delivery to the German address by DHL.
Hi Rolland,
Thanks for the feedback.
I'm happy to hear that you had a positive experience with our customer experiene team, especially Honey!
If you want to use one of these addresses in the future, we do have a UK, UK tax-free, and a Japan warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
Aimee
Customer Experience
Forward2me
Nica at Customer Service is great!
The response time is fast.
She handled my complaint perfectly.
Hi
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Chris
Easy to sign up, use my "UK address" to place a UK-only order and have it shipped within the UK and then on to my US address.
Joyce provided a quick and thorough support about my queries regarding German warehouse.
Hi David,
Many thanks for the 5 star review for Joyce!
They were really helpful and answering very promptly and competent
Real good service and functionality on the website easy going and fast shipping.
Hello Niels,
Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.
Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!
Many thanks,
AF
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tetsuya.
Many thanks for your feedback.
I can see that you have reported the repack and damages with one of customer experience agents, Nica over the weekend.
We are aware of your problem and we are currently awaiting further information from you through the support ticket.
Please continue to work with the customer experience team.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley